ZAP CLOTHING Reviews

Name: ZAP CLOTHING
Rating: 4.40

4.4 Rating 2,321 Reviews

85 %

of reviewers recommend ZAP CLOTHING

Company Reviews

Metrics

Info

4.4

Based on 2,321 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About ZAP CLOTHING:

ZAP specialise in designer fashion for men, an official stockist of brands including Gucci, Moncler, Givenchy, Valentino, Lanvin and DSquared2

Visit Website

Phone:

020 8505 9221

Location:

65 Queens Road, Buckhurst Hill
IG9 5BW

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ZAP CLOTHING 5 star review on 4th December 2025

Richard Huckabee

ZAP CLOTHING 5 star review on 30th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spent $80 to ship back an item I didn’t like. I think a better solution would be to offer shipping back at a discounted rate. For example your shipping rate is cheaper than what I can get so this would’ve at least been a better option or offer free returns with a store credit. This option helps you keep the buyer coming back to you for another transaction. The fact that it cost me $80 to return an item makes me feel it’s too risky to buy from your site in the event I’m not satisfied w the item I have to pay for the return.”

Helpful Report

Posted 5 years ago

“Ordered a hat to be told two days later that it wasn’t actually in stock. First experience of Zap and wasn’t great unfortunately.”

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Posted 6 years ago

“Made the mistake of ordering from these people before reading reviews. It's apparent from reviews here that they regularly let customers order items before turning around and telling them they are out of stock. They did the same to me. Also, they seem to blatantly avoid answering simple questions. I asked for an item's dimensions/measurements (which most decent retailers would have displayed in the first place) 3 times and they simply ignored the question every time. Extremely disappointing experience. Avoid them if you want an accurate indication of inventory and decent customer service. I also reckon that they would never admit to any mistakes on their part.”

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Posted 6 years ago

“Ordered item and paid for it then told out of stock days later”

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Posted 6 years ago

“I have enjoyed shopping with you in the past, however I bought an item online recently in the sale (Thursday 23.1.20) later to receive an email claiming the item has been sold to someone else”

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Posted 6 years ago

“You required signature direct delivery in person. Allow us to do an indirect signature or to redirect to a UPS store. This is awful and people dont want to wait around an entire day for a package.”

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Posted 6 years ago

“Paid next day delivery having placed my order in the morning. Item arrived a day late and no refund of next day delivery charges. Poor.”

Helpful Report

Posted 6 years ago

“Hi Zap I’ve received my order today thanks. Unfortunately the size guide you provided for this item was incorrect. Ie size 40 should be a size 4. This is not the case as the item is a 34. I would like to re order in the correct size 38/40 however it’s out of stock. I will be returning item please advise as I feel in this case you would accept postal fee. Please advise Many thanks Michelle Ferrie”

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Posted 6 years ago

“，I don’t not receive my order yet”

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Posted 6 years ago

“Although I was extremely happy with the price, i ordered on wednesday and paid for next day delivery. I received a message from dpd to advise that the delivery will not be until Monday. I accept it's Christmas and that Zap did not return to work possibly until Friday. However, I should still have taken delivery on Saturday. Not acceptable. This said, if the product is as described, I will use Zap again.”

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Posted 6 years ago

“I m not sure if you want to post this review. But my experience was very negative. My order was cancelled with no reason given, non-responsive to my follow-up enquiries. I have to be honest in my ratings. Sorry Zap”

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Posted 6 years ago

“I ordered my product on Sunday evening. Today is Thursday. I still not have received any tracking information for my order. They have not responded to my emails. Very disappointed”

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Posted 6 years ago

“I received a text saying my parcel would be delivered on Friday 20th September, at 11 o’clock i would get a 1 hour time slot. That didn’t happen, and i didn’t get my parcel. When i click on the email, it now says will be delivered Monday!”

Helpful Report

Posted 6 years ago

“I placed the order for Gucci shoes based on the web promotions and availability on your platform . Then fourth day, I get a credit note being issued saying that the item is not available. This has happened before too. I see this as not a good practice when targeting high-end customers.”

Helpful Report

Posted 6 years ago

“I contacted the store to see if a sale item was in stock. They confirmed it was on the Monday and I advised I’d pop into the shop to try it that day or on the Tuesday. I turned up at lunch time on Tuesday and the shop Assistant told me that the sale items had all been removed to a warehouse on Monday afternoon...... This meant that I then had to order them online as they couldn’t take the order in ghe shop and I had to pay £7.”

Helpful Report

Posted 6 years ago

“Ordered . 6 days later still no dispatch date. Should be 1 to 3 days delivery. Need to be faster fulfilling our orders if you want us to shop again.”

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Posted 6 years ago

“Wouldn’t let me order an item due to my card billing address not matching the delivery address. This is the only site I’ve ever had this issue with. I ended up having the find the same item on the official Gucci site and order from there instead, with no issues and free delivery. Also, I was unaware that my order hadn’t even been processed until I checked the email thoroughly a few days later (when I was concerned that I’d not had a dispatch email), to find that in small writing at the very bottom of the email, it said that my order can’t be processed. Due to this, my item didn’t arrive in time for Father’s Day. Not happy.”

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Posted 6 years ago

“I paid for next day delivery and still haven’t Received it, I have asked for a refund as it’s still not being delivered till 3 days after”

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Posted 6 years ago

“I ordered something but did not send it. I asked, but the answer was also terrible.”

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Posted 6 years ago

“Wouldn’t use again , ordered polo shirt took payment ... then was informed was out of stock and returned less money .”

Helpful Report

Posted 6 years ago

ZAP CLOTHING is rated 4.4 based on 2,321 reviews