ZAP CLOTHING Reviews

Name: ZAP CLOTHING
Rating: 4.40

4.4 Rating 2,317 Reviews

85 %

of reviewers recommend ZAP CLOTHING

Company Reviews

Metrics

Info

4.4

Based on 2,317 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About ZAP CLOTHING:

ZAP specialise in designer fashion for men, an official stockist of brands including Gucci, Moncler, Givenchy, Valentino, Lanvin and DSquared2

Visit Website

Phone:

020 8505 9221

Location:

65 Queens Road, Buckhurst Hill
IG9 5BW

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ZAP CLOTHING 5 star review on 4th December 2025

Richard Huckabee

ZAP CLOTHING 5 star review on 30th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed because after I placed The order it got canceled with no information”

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Posted 7 years ago

“Very bad I don’t like”

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Posted 7 years ago

“You guys had an item advertised that was not available after I had already purchased it”

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Posted 7 years ago

“Item arrived damaged, I am currently trying to resolve but have not had a response regarding a refund on return postage.”

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Posted 7 years ago

“To start, pricing on the list view didn't match the actual price of the item once you are it to the cart. Then I ordered, and paid for a jacket, just to receive an email after days, that because of an error on their system it was not available. Very very bad experience.”

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Posted 8 years ago

“It took almost a week to be notified my items were no longer in stock. Totally unacceptable.”

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Posted 8 years ago

“When I called the salesperson was very helpful.... However — here is the issue— I had emailed my questions 4 days before I make the purchase. The website does not show the EU sizing which would be helpful. I was inquiring about the sizing (us or Uk) and since I was on the ‘US’ portion of the website I figured a size 9 would be nine US not Uk. When I received my Givenchy boots they were a size 9 UK which is obviously way too big. I have now had to return my order and it’s cost $130 just to find out it was the wrong size. $30 for the first shipment and $100.00 for the return shipment. Had someone emailed me back I would’ve ordered the correct size and this loss of money wouldn’t have occurred.”

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Posted 8 years ago

“The first time I Served ZAP Clothing account on Instagram, I was really impressed; It was obviously to me that this line or boutique will be my ONE & ONLY destination to buy the clothes, the best brands clothes since i do like to be well pampered. I was raised in LEBANON, until I moved to DUBAI for good; so it was hard a bit for me to make orders online when i was in LEBANON since addresses is not clear there and it is really hard to receive any delivery you ordered online. Once I moved here, to Dubai, the Number one organised city in the world, I decided to make some orders. The first time I ordered online, I chose to get some Jeans. I do prefer the D&G Jeans the dark one, but unfortunately the BLACK one i wanted to get size 50 was out of stock (DOLCE & GABBANA CLASSIC STRETCH DENIM JEAN). I really like this one, but i wasn't lucky; so I checked the rest of the collection until i bought another one. (Order #100008962). I did give up, I do my best until I get what do I want; so Farfetch was by destination to get the Black D&G jeans the one size is unavailable in your shops. I found the same jeans with them size 50, i ordered it with a T-shirt; here i would like to mention that it was also my first time I order from farfetched, Second time i order online since the first order for me was from ZAP CLOTHING. I got the two orders in the same day, the jeans from ZAP was tight from down, i didn't like and you know it's more than 500 US dollars, which is a big amount to forget; so i took my decision to return it. Concerning my order from Farfetch, T-shirt was small; i took my decision to make a return for the order as well. Concerning farfetch it was really easy, even the return invoice was in the box i received, printed out. I only asked to return by my farfetch account, and the second day the courier guy came and collect it, without any additional charges for the return. Hehe.. the zap return experience.. What a bad experience!!!! PFFFFFFF Received without return invoice, i had to fill the return form by hand, i have to send email for info@zapclothing.com to get my return order number since it is necessary to post clearly on the box from outside, otherwise ZAP people will not accept to collect from the courier (FEDEX) Let's mention that i had to pay 154 AED which is around 35 US Dollars for the courier guy to deliver the jeans due of extra charges because jeans amount is more than 250 $. How to book my return, i have to go for FEDEX counter to drop the jeans, to send back the box, i have to pay more than 250 US dollars, due of the huge box received by ZAP Clothing. Imagine for returning this jeans bought for 500 US Dollars i have to loose more than 50% of the price to get it back.. FANTASTICCCCCCC Deal, Professional People to deal with. Let me give the brief summary, You, ZAP, the box i received my order in is the real image of you guys!!! BIG from outside, Almost empty from Inside, BIG SHOW OFF, you impress people from the website instagram account like your impressive BOX; and from Inside EMPTY, empty of professionalism empty of experience... I wish there will be someone who appreciate the time it took me to write this feedback and tell about my experience with ZAP, if someone appreciate means your people are really looking to raise your NAME and reach the top of online clothes shopping websites.. Good luck for ZAP. Nassim Mahfoud Zap user: nassim.mahfoud@icloud.com”

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Posted 8 years ago

ZAP CLOTHING is rated 4.4 based on 2,317 reviews