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Yappy.com Reviews

4.9 Rating 26,218 Reviews

100 %

of reviewers recommend Yappy.com

Company Reviews

Product Reviews

4.9

Based on 26,218 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

About Yappy.com:

Yappy.com is a tailor-made shop for your dog. Your dog is unique, so we’ve created a range of ‘pawesome’ products guaranteed to get tails wagging. In less than 30 seconds, you’ll have a shop personalised for your furry friend...

Yappy.com 5 star review on 28th April 2024

Yappy.com 5 star review on 23rd April 2024

Yappy.com 5 star review on 23rd April 2024

Yappy.com 5 star review on 22nd April 2024

Yappy.com 5 star review on 22nd April 2024

Yappy.com 5 star review on 18th April 2024

Yappy.com 5 star review on 18th April 2024

4464

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent the wrong product but communication was great and replacement sent immediately. The black dog isn’t really black though which is a bit disappointing.”

Posted 3 years ago

Hi Clare, Thank you for taking the time to leave this review for us, we really do appreciate it. I am pleased that we were able to get a replacement mug sent out for you quickly and efficiently. I am however, sorry to hear about your disappointment with the colour of your icon. I can see my colleague Rhian as reached out to you about this, if you could Kindly check your email. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“I did not get any words inside the card which was a disappointment but the card itself was good value for money”

Posted 3 years ago

Hi Anna, Thank you for taking the time to leave this review for us, we really do appreciate it. I'm afraid our cards do not come with messages inside, they are left blank for your own personalisation. We do mention this on the product page for our cards and I can only apologise if this was missed when placing your order. I hope this helps to clear things up for you however, if you do have any further questions please do not hesitate to get back in touch sooner. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Great products. However, I ordered a greetings card and a keyring, they came together in one envelope and the card was damaged by the keyring and the envelope ripped because the keyring wasn't protected in anyway. I didn't have time to rectify so was disappointed.”

Posted 3 years ago

Hi Fiona, Thank you for taking the time to leave this review for us however, I am sorry to hear that this happened with your card. I have sent you a private email, if you could kindly check your inbox. I would love to get this resolved for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“I loved the cup but not the colour, I asked for red and it come in pink, disappointing as it was a Father’s Day present and he loves red not pink.”

Posted 3 years ago

Hi Nicola, Thank you for taking the time to leave this review for us, we really do appreciate it. I am sorry however, to hear that you are unhappy with the mug you have received - We do show pictures on our website showing the different colours we offer and I am afraid from the picture you have left with your review, this is an accurate match. I am sorry once again that you are disappointed with your mug and I will be sure to pass your feedback over to our design team to review. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Not enough of Denver’s face on the card looked as though it had been printed wrong and chopped off”

Posted 3 years ago

Hi Sharon, Thank you for taking the time to leave this review for us however, I am sorry to hear about your card. I have sent you a private email, if you could kindly check your inbox. I would love to help get this resolved for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“The key ring was really poor quality and fuzzy image.”

Posted 3 years ago

Hi Rachel, Thank you for taking the time to leave this review for us however, I am sorry that you are disappointed with your keyring. I have sent you a private email, if you could Kindly check your inbox. I would love to get this resolved for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Took too long for delivery and missed her birthday.”

Posted 3 years ago

Hi Paula, Thank you for taking the time to leave this review for us however, I am sorry that you feel your experience was only worthy of 2*s. We do advise on our product page, basket page and Order Confirmation emails that you should allow 5 - 7 business days for our bandana's to be created and a further 2 working days for delivery. I have had a look into your order and can see your item was shipped on the 6th working day and Royal Mail completed delivery the next day. As such, your item was created and delivered within the time frame we advise during ordering and I can only apologised if this was missed. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Fast delivery. Great quality card. However, card was damaged. The card was not in suitable packaging, therefore corners were bent.”

Posted 3 years ago

Hi Melissa, Thank you for taking the time to leave this review for us however, I am sorry to hear that your card arrived damaged. I have sent you a private email if you could kindly check your inbox, I would like to help get this resolved for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“I have ordered before and had no issue, however the card didn’t arrive”

Posted 3 years ago

Hi Lesley Thank you for taking the time to leave us this review, although I am saddened to hear you didn't have a positive experience with us. I can see you contacted us after entering the incorrect delivery address on your order, and we arranged a new card for you free of charge to the correct address. I do apologise if this did not arrive in time for the intended occasion, but do let me know if we can help with anything further. Best Wishes Rhian

Posted 3 years ago

“The tub itself is cute but it’s flimsy, especially the price. i bdid not see the service feel from England until after I checked out my bill - 20$ for something I could get at a dollar store here. It arrived in a mangled, open box. Somehow, the tin was not affected.”

Posted 3 years ago

Hi Kate, Thank you for taking the time to leave this review however, I am sorry to hear that you are unhappy with your order. I have sent you a private email, if you could kindly check your inbox. Kind Regards, Lucy

Posted 3 years ago

“arrived too late and missed her Birthday, even though 1 thought I had ordered With enough time. 23/05 for 03/06. Nice item when it arrived though, just leave a bit of extra time”

Posted 3 years ago

Dear Paula Thank you for taking the time to leave us this review. I am disappointed to hear this didn't arrive in time for the intended date. I have looked into this for you, and can see your order was not impacted by any delays on our production line and left us within the timescales advised at the time your order was placed. Once again do accept my apologies for any inconvenience caused, but please do let me know if I can help with anything further. Kind Regards Rhian

Posted 3 years ago

“Usually great quality but ordered the walking bag 14.99 Would return it if I could as it’s very cheap looking and has Velcro on the flap so it comes off ?”

Posted 3 years ago

Dear Jane Thank you for taking the time to leave us this review. I am sorry to hear you were disappointed with the walking bag you purchased. This does feature a removable flap at the front so you can wash this if necessary, so I do apologise if this was missed in the product description. Please do not hesitate to contact us should you require anything further, and once again do accept my apologies for any inconvenience caused. Thank you Rhian

Posted 3 years ago

“Pretty disappointed by my order. Wrapping paper is actually very small, so it turns out to be very expensive. The notebooks are ok but paper not great quality so rather disappointing. Was excited to receive these items and very underwhelmed with what I received considering the price.”

Posted 3 years ago

Hi Alexis, Thank you so much for taking the time to leave this review for us however, I am sorry to hear that you are disappointed with your purchases. We do have the measurements for the wrapping paper on the product page within the description and I can only apologise if this was missed when placing your order. In regards to the notebook, I will of course pass your feedback on the quality of the paper over to our Product Development team to review. I am sorry once again that you are disappointed with your products and if you do have any further feedback, please do not hesitate to contact us at help@yappy.com Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Really disappointed, ordered a bandanna for my daughters dog Reggie ; was told 3 to 4 days delivery After 3 weeks I emailed Rhian who said Royal Mail Couldn’t find my daughters address so it was returned to you ! Which is so strange because she lives in a populated area ... anyway she said she would get another one sent out , after another week and another email I was told it was being processed that day , so it would of been at least another week !! I would of thought good customer service would of made my order priority but no .. so sadly I had a refund which was both disappointing for both my daughter and myself”

Posted 3 years ago

Hi Lindsay Thank you for taking the time to leave us this review, although I am saddened to hear you were disappointed with the service you received from us. I have investigated this and can see your order was shipped on 29/04 however it does appear from the tracking information that Royal Mail were unable to deliver this, and this was returned to us on 21/05. Unfortunately no information was provided on the tracking information to state why Royal Mail unable to deliver your order, so again I do apologise on their behalf for this. I am afraid due to the time that had elapsed since the order was dispatched and your email to us requesting an update, we would have been unable to investigate this with Royal Mail for you and receive an immediate response. As such a new order was submitted free of charge for you on 11/05. I did contact our production team when the order was resubmitted to see if we could prioritise this, however due to the large volume of orders we have received in the last few weeks and reduced staff whilst we adhere to government social distancing policies, we are unable to prioritise orders at the moment. I can see that on 17/05 you requested that the new order was cancelled and a refund processed, which was completed promptly for you. Once again please do accept my apologies that you feel disappointed with your Yappy experience, but please do not hesitate to get back in touch if we can help with anything further. Kind Regards Rhian Yappy.com

Posted 3 years ago

“Although the treats arrived in good time unfortunately the card did not arrive for his birthday on 26th. Sadly Murphy passed away on 27th. I have not asked his owners if and when they received it as an upsetting time.”

Posted 3 years ago

Dear Susan Thank you for taking the time to review your recent Yappy experience with us, although I do sincerely apologise that this was not a 5* experience for you. I am sorry to hear of Murphy's passing, and I have contacted you privately regarding this. Best Wishes Rhian

Posted 3 years ago

“I loved the idea of getting my dog a bespoke lead for his birthday, due to COVID it arrived late... Which is fine and not a problem at all. However I was gutted to see that only one side of the lead was personalised the other side was jsut plain black which of doesn't really make clear on the website at all.”

Posted 4 years ago

Hi Danny, Thank you for taking the time to leave this review for us. I am sorry to hear that you are disappointed that the lead you purchased is not personalised on both sides. We do try and show this within the pictures on our website and I can only apologise that you feel that this was not clear when completing your purchase. I will of course, pass your feedback over to our Web Design team to review. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Very disappointed not worth what you are charging, overpriced”

Posted 4 years ago

Hi Elaine, Thank you for taking the time to leave this review for us. I am sorry to hear you are disappointed with your purchase - I have sent you a private email, if you could kindly check your inbox. I would love to hear more about this from you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“The collar is very pretty but keeps coming loose, I have to tighten it everyday when we go out for walks, otherwise she will slip her lead. Sorry but won’t be buying one again.”

Posted 4 years ago

Hi Rachel, Thank you for taking the time to leave this review however, I am sorry to hear about your collar. I have sent you a private email, if you could Kindly check your inbox. I would love to investigate this further for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“My puppy seems to like the taste, he licks it then still goes to chew”

Posted 4 years ago

Hi Lauren, Thank you for taking the time to leave this review for us, we really appreciate it. I am sorry however, to learn your experience was not a 5* one - Could you let us know what we could have done differently for you? Kind Regards, Lucy Yappy.com

Posted 4 years ago

“I bought a collar for my dog on this website, it did take a long time to come but i understood that due to covid-19. Once it came i was very happy with it but just after a couple of days the collar had split and now the name on the collar isn't clear. It is quite disappointing due to how lovely the collar was just a shame it didn't last:(”

Posted 4 years ago

Hi Hannah, Thank you for taking the time to leave this review for us. I am really sorry to hear about your collar, this is not what we expect for our customers at all. I have sent you a private email, if you could kindly check your inbox. I would love to get this resolved for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

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Yappy.com is rated 4.9 based on 26,218 reviews