Yappy.com Reviews

Name: Yappy.com
Rating: 4.88

4.9 Rating 26,205 Reviews

100 %

of reviewers recommend Yappy.com

4.9

Based on 26,205 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

About Yappy.com:

Yappy.com is a tailor-made shop for your dog. Your dog is unique, so we’ve created a range of ‘pawesome’ products guaranteed to get tails wagging. In less than 30 seconds, you’ll have a shop personalised for your furry friend...

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Yappy.com 5 star review on 18th April 2024

4459

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great lookng products on the website, however not all are suitable for actual use :( - Very dissappointed with our Yappy tea towel as it was only washed once and as instructed. Now it looks an utter mess.”

Helpful Report

Posted 2 months ago

Hi Louis, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Josh

Posted 2 months ago

“I was very disappointed, I ordered some personalised items for Xmas presents,I wasn't informed on ordering that there was an issue with the production line, it was only when I contacted Yappy that I was informed of this , was told that they would be here by Xmas but only received the items last Fri ! Have ordered before but will not be ordering again , should have put a message up saying may not be able to fulfill all orders before Xmas .”

Helpful Report

Posted 3 months ago

Hi Hayley, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Rhian

Posted 3 months ago

“Both sweatshirts were very small made I would like to return them and get a refund please let me know how I can do this please”

Helpful Report

Posted 3 months ago

Hey Linda, Thank you for taking the time to leave this review. Please can you contact the customer care team at help@yappy.com and we can help you with this. Best Wishes, Rhian

Posted 3 months ago

“I thought these would be just be like the “Where’s Wally” children’s books and be fun for the family to pore over at Christmas but sadly the characters depicted are so tiny on each page that even I struggled to find our pets and gave up after three pages. Sadly I suspect the young grandchildren (for whom they were meant as a present) will get bored very quickly and the books will be discarded. It’s not just the size of the animals - our golden retriever is made almost impossible to find by the fact that many of the other dogs on the page are a golden colour. All in all I’m very disappointed and would return them if I could. The concept is great but the product just isn’t as expected. I wouldn’t recommend.”

Helpful Report

Posted 4 months ago

Hi Sally, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Yappy Customer Care

Posted 4 months ago

“Unfortunately I think the blanket is quite poor quality for £35. I ordered blankets from you in 2019/2020 for a previous pet and the blankets were great nice fleece and double layered (black underside) we used and loved these for years but it seems you have now changed to a different and poorer quality product but for even more money. So I’m afraid to say I’m disappointed and won’t be ordering again as feel this is now very over priced.”

Helpful Report

Posted 5 months ago

Hi Rebecca, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order. Our new blankets are made of a lightweight fleece material, your dog will be kept cosy and warm without getting too hot, this would have been illustrated online and also advised in the product description so I do apologise if this was missed. We do appreciate all the feedback we receive on how we can improve our products so I will be sure to feed this back to our products team for review. Best Wishes, Amanda

Posted 5 months ago

“Disappointing. Poor quality and waited weeks for delivery”

Helpful Report

Posted 1 year ago

Hi Linda, Thank you for taking the time to leave us this review, although I am saddened to hear of your disappointment with the order. I can see this was returned to us as an insufficient delivery address was entered on the original order, and as such we did need to confirm the correct address before we could resend this for you. If you have any concerns regarding the quality of your item, then please do reach out to the customer care team who will be more than happy to assist you. Kind Regards, Rhian

Posted 1 year ago

“The personalised card I ordered in plenty of time didn't arrive so was a little awkward when it did come after the birthday date past.”

Helpful Report

Posted 1 year ago

Hi Fran, Thanks for taking the time to leave your review. Although saddened by your experience, I can see that a member of our customer care team did send out a replacement with upgraded shipping, free of charge. This was agreed with yourself after a lost in post incident was decided. Nonetheless, if you ever need anything else, please don't hesitate to contact us. Best Wishes, Yappy Pack

Posted 1 year ago

“Not suitable for black dogs. Other dogs have lovely face features whereas the two I ordered for my two black cocker spaniels could have been any dog. I contacted Yappy to ask what could be done and didn’t hear back. A waste of money. Disappointing.”

Helpful Report

Posted 1 year ago

Hiya Emily, Thanks for taking the time to leave your thoughts. Although saddened by your review, the Customer Care Team cannot see any correspondence from yourself. If you could please reach out via help@yappy.com, we'll be able to assist you further. Best Wishes, Josh

Posted 1 year ago

“Not really as we didn’t get the Christmas cards until after Christmas a bit if a waste of time”

Helpful Report

Posted 1 year ago

Hiya Christine, Thank you for taking the time to leave your review. You have my apologies for what has occurred. Please rest assured that our Customer Care team is on standby, ready to help resolve this for you. If you could please reach out at your earliest convenience, that'd be greatly appreciated. We look forward to hearing from you. Best Wishes, Josh

Posted 1 year ago

“Not happy that I had to chase my order twice!! Poor customer service!”

Helpful Report

Posted 1 year ago

Hi Caroline, Thanks for taking the time to let us know about your experience. I am awfully sorry to hear this news. I have been int otuch with our Customer Care team who have insisted that all correspondence had been responded too with all correct information presented. Best Wishes, Josh

Posted 1 year ago

“Sadly our order took much longer to be delivered than was advised; despite enquiring as to where our order was we didn’t receive any update to both the chat or an email. One of our items was faulty which was returned. I had to specifically request a refund only to be told as it was a personalised item they don’t offer refunds despite the item being faulty. It to the usual tally standard”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you for taking the time to leave your thoughts with us. As we are a small company mixed with the recent Royal Mail strikes, our Customer Care Team have been a tad overwhelmed. My apologise if there was a delay in getting back to you. I can see that all correspondence was replied to and a refund made. Best Wishes, Josh

Posted 1 year ago

“Hi there, order still has not arrived, ordered on 25th November 22”

Helpful Report

Posted 1 year ago

Hi Jacqueline, Thank you for taking the time to leave us this review. I am saddened to hear that your order has not been received. Could you please reach out to us at help@yappy.com so we can look into this further for you? Best Wishes, Rhian

Posted 1 year ago

“I think your concept and ideas are great ! However I was disappointed at the value for money. My order was delivered fine and the product was fine but much smaller than I thought considering the cost. I wouldn’t buy from you again but love your ideas.”

Helpful Report

Posted 1 year ago

Hi Abigail, Thank you for taking the time to leave us a review of your recent purchase. The measurements for our Santa Sacks were stated within the product description on site and I do apologise if this was missed when purchasing. We really do appreciate all the feedback we receive, and I have passed your comments over to the relevant team for consideration. If you ever have any concerns or queries regarding your Yappy order, please feel free to reach out to our customer care team who would be more than happy to help. Best Wishes, Rhian

Posted 1 year ago

“Bought bag for dog walks, strap much too short, (needs to go across body), 'snap on' picture front easy for you, will get lost / rusty and not worth the cost for me. I was given the impression it would have the dogs name on it ... but his name only used for nagging email. Present for my mother, she smiled, but it has been put away and she prefers to use old battered bag, despite needing a new one. Lucky to get a 2 actually...”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave us this review, although I am saddened to hear of your disappointment with your order. We do state the measurements for the length of the strap on our walking bag within the product description, as well as illustrating that the front flap of our walking bags is removable for easy cleaning, so I do apologise if this was missed when ordering. We ask for the pet's name as part of the registration process so it can be used to personalise your shop and show previews of items that are personalised with the name. I can see the bag you purchased from us is personalised with your chosen icon only, and I do apologise for any confusion caused. We really do appreciate all the feedback we receive, and I have passed your comments over to the relevant team for consideration. However, if you ever have any concerns or queries regarding your Yappy order, please feel free to reach out to our customer care team who would be more than happy to help. Kind Regards, Rhian

Posted 1 year ago

“Ordered a card and bandana on the 8th July only received my dogs Bandana today on the 6th august, luckily 2 days before her birthday leave plenty of time if ordering anything to make sure it arrives in time”

Helpful Report

Posted 1 year ago

Hi Grace, Thanks for taking the time to leave your review. I'm sorry to hear that on this occasion it's not been a 5* experience however I do believe our Customer Care team have been in touch to resolve this for you. Please keep an eye out for correspondence from us as this might have gone to a junk/spam folder. Best Wishes, Josh

Posted 1 year ago

“Poor quality tea towels for the money”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you for taking the time to leave your review. I am sorry to hear that you were disappointed with your order. Please can I kindly ask you to contact us via our online support centre and I can certainly have a look into this further for you. Kind regards, Amanda

Posted 1 year ago

“Still waiting for Reggie's birthday gifts☹️”

Helpful Report

Posted 1 year ago

Hello Gavin, Thank you for taking the time to leave your review. I am sorry to hear that you are yet to receive your order. If you would like to reach me via our online support centre, I'd be more than happy to look into this further for you. Kind regards, Amanda

Posted 1 year ago

“Ordered a personalised picture but it was delivered without being personalised. It was a gift so we were very disappointed.”

Helpful Report

Posted 1 year ago

Hi Frances, Thank you for taking the time to leave us this review, although I am saddened to hear of your disappointment with your purchase. I have looked into this and can see the print you purchased from us does not come personalised with name and does only feature your chosen icon only. We do state this within the product description on site, so I do apologise if this was missed when purchasing. Please do get in touch if there is anything further we can help with. Best Wishes, Rhian

Posted 1 year ago

“Thought it was cheap looking - big transfer on white towel with print made to look like towel. The photos don’t show it very clearly. Would not buy again”

Helpful Report

Posted 2 years ago

Hiya Sandra, Thank you for taking the time to leave your review. I am sorry to hear this news. If you would like to reach me via our online support centre, I'd be more than happy to discuss your order in more detail. All the best, Josh

Posted 2 years ago

“No attempt to deliver to me by Xmas and entered into long conversation about my order and then said we have no idea when it will arrive . Very poor and it arrived too late to give to my friend for Xmas . I paid for next day delivery too !”

Helpful Report

Posted 2 years ago

Hi Cheryl, Thank you for taking the time to leave us this review, although I am saddened to hear of your disappointment with your experience with us. I can see your order was fulfilled, shipped, and delivered within the timeframes specified when ordering, so I can only apologise if these timescales were missed when ordering. All orders are sent via Royal Mail Tracked 24 as standard, and there is no additional cost for this service. Please do get back in touch if we can be of further assistance. Best Wishes, Rhian

Posted 2 years ago

Yappy.com is rated 4.9 based on 26,205 reviews