Yappy.com Reviews

Name: Yappy.com
Rating: 4.88

4.9 Rating 26,205 Reviews

100 %

of reviewers recommend Yappy.com

4.9

Based on 26,205 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

About Yappy.com:

Yappy.com is a tailor-made shop for your dog. Your dog is unique, so we’ve created a range of ‘pawesome’ products guaranteed to get tails wagging. In less than 30 seconds, you’ll have a shop personalised for your furry friend...

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Yappy.com 5 star review on 18th April 2024

4459

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Service is very poor and slow delivery times.”

Helpful Report

Posted 3 months ago

Hi Jamie, Thanks for leaving your review. Although saddened to hear this news, I can see that you have spoken to our Customer Care team how have updated you on everything prior to this review. If you need anything else, please let a member of the team know. Best WIshes, Josh

Posted 3 months ago

“Flimsy, over priced coasters. I appreciate they're personalised but doubt they'll last a month. Paper-like!”

Helpful Report

Posted 4 months ago

Hi Bev, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Yappy Customer Care

Posted 4 months ago

“I received my replacement which is now correct. However, not great quality as glue left on the actual board itself.”

Helpful Report

Posted 4 months ago

Hi Michelle, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Yappy Customer Care

Posted 4 months ago

“Terrible service - Told me items were despatched. Never arrived. Reported this and said they’d replace or refund. Requested a replacement. Waited and still no parcel. Chases it and advises new order going out that day. Then gets an email to say delay in production and my order is affected!! Shocking service.”

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Posted 5 months ago

“I never received the parcel as it got lost with Royal Mail”

Helpful Report

Posted 5 months ago

Hi Sarah, Thank you for taking the time to leave us this review, although I am saddened to hear your order has not been received. I can see you contacted our customer care team regarding this on 30/10/2023 and we did respond explaining that your items were not lost, and were being held with your local delivery office as Royal Mail were unable to deliver these on 24/10/2023 I have checked the tracking and can see the items are still being held at your local delivery office for collection or redelivery. You can arrange a redelivery via the links my colleague Amanda sent over to you by email on the 30th October. Please do get in touch if I can be of further assistance. Kind Regards, Rhian

Posted 5 months ago

“Card arrived A WEEK LATE Not good enough”

Helpful Report

Posted 7 months ago

Hi Chris. Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Rhian

Posted 7 months ago

“I did not receive this item”

Helpful Report

Posted 9 months ago

Hi Nicola, Thanks for taking the time to leave your review. Although saddened to hear this news - I can see that you have received correspondence from our Customer Care team who have advised the current situation of your parcel. If you can respond at your earliest convenience, that'd be great. Best Wishes, Josh

Posted 9 months ago

“Whilst the greeting card was good the tie was abysmal. The quality and look of it was like something you'd get in a cheap, tat shop, shiny and oddly textured, looking little like the website, apart from colour. Sadly I didn't read the small print so couldn't return in.”

Helpful Report

Posted 9 months ago

Hi Jane, Thank you for taking the time to leave your review. Although extremely saddened to hear your words and your overall Yappy experience, I have looked into this and can see that you have reached out to our Customer Care Team prior to leaving your review; who have followed procedure in line with our quality assurance and returns information. If you ever need anything, we're just a message away. Best Wishes, Josh

Posted 9 months ago

“Not received product yet 😔”

Helpful Report

Posted 10 months ago

Hi Sharon, Thank you for taking the time to leave us this review, although I am saddened to hear your order has not arrived as yet. I can see this was returned to us as Royal Mail were unable to deliver the item, and this has been resent for you. This was marked as delivered yesterday, so if this still has not been received please do reach out to us and we can look into this further for you. Best Wishes, Rhian

Posted 10 months ago

“The card i ordered and paid for was never received”

Helpful Report

Posted 1 year ago

Hey Stephanie, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Rhian

Posted 1 year ago

“Terrible service..Dog "GetWell" card did not arrive on time...Will NOT use again”

Helpful Report

Posted 1 year ago

Hi Dorothy, Thanks for taking the time to leave your review. Although extremely sadden to this has been a 1* for you, I can see that our brilliant Customer Care Expert Rhian has been in touch and remedied any further worries for you. As such, we'd love to see you again for a 5* experience. Best Wishes, Josh

Posted 1 year ago

“I ordered 2 cards for my dogs birthday. Paid extra for postage and neither turned up.”

Helpful Report

Posted 1 year ago

Hi Tracie, Thank you for taking the time to leave us this review, although I am sorry to hear you were disappointed with your Yappy experience. I can see you reached out to our customer care team regarding your missing items and a full refund was processed on both items. Please do let us know if we can be of further assistance. Kind Regards, Rhian

Posted 1 year ago

“Lovely quality jacket but I doubt it would fit a pet hamster and yes it was measured so ure measurements on site must be in mm not cm. Total waste ov money and straight in bin.”

Helpful Report

Posted 1 year ago

HI Harvey, Thanks for leaving your review. I'm wholeheartedly sorry to hear this news. Please rest assured that I have personally reached out to you to remedy this. Best Wishes, Josh

Posted 1 year ago

“Rubbish, cup broke after one use. Handle snapped clean off after it had been washed. Wouldn't bother using them again.”

Helpful Report

Posted 1 year ago

Hi Kathryn, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Rhian

Posted 1 year ago

“I still have not received my order 😞”

Helpful Report

Posted 1 year ago

Hi Kellie, Thank you for taking the time to leave us this review, although I am sorry to hear your order has not arrived. Please could you reach out to the team at help@yappy.com and we can look into this for you? Thank you, Rhian

Posted 1 year ago

“Item did not arrive in time for Christmas (Christmas sack so pretty useless after Christmas!)”

Helpful Report

Posted 1 year ago

Hiya Julie, Thank you for leaving your review. Although your feedback on your experience is sombre, please rest assured that our Customer Care team is here to help! If you could reach out at your earliest convenience, that's be great. We look forward to hearing from you. Best Wishes, Josh

Posted 1 year ago

“Haven't received my card yet and ordered it well before Christmas”

Helpful Report

Posted 1 year ago

Hiya Lisa, Thank you for bring this to our attention in form of a review. If you could please contact our Customer Care team at your earliest convenience, we will be able to resolve this for you. Best Wishes, Josh

Posted 1 year ago

“Failed to arrive in time, when contacted prior to Christmas told to try again the next day even though it had been a good while since dispatch!!!!”

Helpful Report

Posted 1 year ago

Hi Lesley, Thank you for taking the time to leave your thoughts. Though your review is saddening to hear, I can see that our Customer Care team did follow procedures. The extra was allowed due to the recent Royal Mail strikes. Please response the the message thread left so we can resolve this for you. Best Wishes, Josh

Posted 1 year ago

“Ordered a cushion well in time for Christmas according to their guidelines. I chose quicker shipping to be in the safe side. Between selecting this, paying via PayPal and returning to the website, the option had reverted to standard shipping. I for I touch straight away and explained what had happened and asked if they could send a PayPal invoice for the extra amount (£1) to bump up the posting. They said they didnt have the means to do so. Note, when you accept PayPal, you are able to create invoices. You just chose not to. The item didnt arrive in time, and didn't even arrive before new year. When it did finally arrive, it was TINY. Not at all worth the money paid. Shocking service. Avoid.”

Helpful Report

Posted 1 year ago

Hi Zoe, Thank you for taking the time to leave us this review, although I am saddened to hear of your disappointment with your Yappy experience. I am afraid we're unable to manually charge customers further for order amendments or shipping upgrades, even via PayPal invoices, and I do apologise for any inconvenience caused by this. I can see we did offer you the option to cancel the order and receive a refund so you could reorder with the speedy delivery option, however I can see that you declined this offer. We did advise on our website from the 15th December onwards that orders placed on or after this date might not arrive before Christmas due to production timescales and Royal Mail strikes, and I do apologise if this information was missed when purchasing. It does also appear your order was shipped within the 4 working day timeframe advised when ordering. Please do not hesitate to reach out to the customer care team if we can help with anything further. Kind Regards, Rhian

Posted 1 year ago

“Ordered month ago and it never arrived”

Helpful Report

Posted 1 year ago

Hi Paulina, Thank you for taking the time to leave us this review. I have looked into this and can see that the delivery address on your order was incomplete and missing key information including a building number and street name. This would have been reflected on your confirmation emails, and I do apologise if this was missed at all after purchasing. Due to the addresses being incomplete, Royal Mail have been unable to deliver your items as they were unable to determine the correct delivery address, and these were returned to us. All items were returned to us and have been resent today, so should be with you over the coming days. If you require any further assistance please do contact us. Kind Regards, Rhian

Posted 1 year ago

Yappy.com is rated 4.9 based on 26,205 reviews