Yappy.com Reviews

Name: Yappy.com
Rating: 4.88

4.9 Rating 26,209 Reviews

100 %

of reviewers recommend Yappy.com

4.9

Based on 26,209 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

About Yappy.com:

Yappy.com is a tailor-made shop for your dog. Your dog is unique, so we’ve created a range of ‘pawesome’ products guaranteed to get tails wagging. In less than 30 seconds, you’ll have a shop personalised for your furry friend...

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Yappy.com 5 star review on 18th April 2024

4459

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bowl look lovely however I’m very disappointed in the quality. All bowls have been hand washed and already the white on the bowl and the black silhouette have started to peel after only a week of using them”

Helpful Report

Posted 1 month ago

Hi Natasha, Thank you so much for taking the time to leave us a review of your recent pawchase! I am pleased to see that you were happy with your Yappy experience, but would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes, Josh

Posted 1 month ago

“Nice items but misleading advertising...my item not personalised as stated...just a picture anybody could chose noname on product..”

Helpful Report

Posted 1 month ago

Hi Belinda, I can see that the items you have ordered do not come personalised with a name, and do only feature the icon chosen when creating your pet's profile. We do state this within the product description on our website, as well as illustrate this within product imagery, so do apologise if this was missed when ordering. We ask for your pet's name as part of the registration process so it can be used to personalise your shop and show previews of items that are personalised with their name. I do apologise for any confusion caused by this. Best Wishes, Josh

Posted 1 month ago

“The Owner of Lenny that the book was bought for is 3 yrs. old. Therefore it was hopeless giving it to him. Do you look for the whole dog or just the front-on picture? Great-Granny & Granddad has spent a lot of tme looking for Lenny but have been unable to locate him anywhere.”

Helpful Report

Posted 1 month ago

Hey Jennifer, Thank you ever so much for taking the time to leave us this woofly review! It's fantastic to hear you enjoyed your pawchase, and we really do appreciate all the feedback we receive! I have passed your comments over to the relevant team for consideration. In the books, you will be looking for your dog as they appear on the first page of the book alongside the other items you must find. If you require any cheat sheets do reach out to the customer care team and we can supply these for you. Best Wishes, Rhian

Posted 1 month ago

“Hi a few of the things I have ordered have not been the same as the website the key rings hqve not had the dogs pics ok only the writing and the letters on the rocco neck tie was so close together it look strange just wanted to give some feedback thanks Rachel”

Helpful Report

Posted 2 months ago

Hi Rachel, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Josh

Posted 2 months ago

“This was the first time we ordered from Yappy.com, Buzzs daddy was very happy with his Christmas present will definitely be ordering again”

Helpful Report

Posted 3 months ago

Hi Tina, Thank you so much for taking the time to leave us a review of your recent pawchase! I am pleased to see that you were happy with your Yappy experience, but would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes, Josh

Posted 3 months ago

“The items that I ordered took different amounts of time to despatch so one arrived after Christmas even though it should’ve arrived before.”

Helpful Report

Posted 3 months ago

Hi Sue, Thank you for bringing this to our attention. Please could you reach out to our customer care team at your earliest convenience so we can remedy this for you. Best Wishes, Josh

Posted 3 months ago

“Happy enough with the gift we bought, but fed up with being inundated by follow-up emails demanding reviews and offering more and more products. Puts me off using the company again.”

Helpful Report

Posted 3 months ago

Hey David, Thank you for taking the time to leave us a review of your recent purchase! We really do appreciate all the feedback we receive, and I have passed your comments over to the relevant team for consideration. If you ever have any concerns or queries regarding your Yappy order, please feel free to reach out to our customer care team who would be more than happy to help. Best Wishes, Rhian

Posted 3 months ago

“I’m still waiting for my Izzy treat tin”

Helpful Report

Posted 4 months ago

Hi Adrianna, Thanks for leaving your review. I can see that my colleague amanda has helped in getting your treat tin to you. I hope you have a nice Christmas, Best Wishes, Josh

Posted 4 months ago

“Tried to order Christmas cards with no success. Said there was glinch in system. But it worked on other stuff. Contacted customers service. Who got bk to me nx day. Told me use a different server to solve issues. This I did . Ordered my Christmas cards at last. They arrived few days later If wasn't for the time wasted it would of been 5 Start.”

Helpful Report

Posted 5 months ago

Hey Laura, Thanks for taking the time to leave your review. I can see that you messaged into our Customer Care team after out office hours. Your message was picked up at 8:58am by one of our agents. I have looked over your correspondence with my colleague Amanda who did not state there was a glitch in the system however mentioned if a browser changed helped remedy the issue. Upon reflection I'm glad it was so Quiz and Dougal got their cards! We'd love to be able to give you your 5* experience soon. Don't be a stranger! Best Wishes, Josh

Posted 5 months ago

“Card as described took over a week to arrive and had to buy another 🙃”

Helpful Report

Posted 5 months ago

Hello Darren, Thank you for taking to time to review your pawchase. I am very sorry to hear that your order arrived late, I have reached out to you privately via email, please can I kindly ask you to check your inbox. Kind regards, Amanda

Posted 5 months ago

“Didn't arrive in time. Ordered last Tuesday, a week ago. Still no card. The dog is not happy.”

Helpful Report

Posted 7 months ago

Hi Paul, Thank you for taking the time to leave us this review, although I am sorry to hear your order has not yet arrived. I can see our customer care team have reached out to you regarding this, so please do check your emails. Best Wishes, Rhian

Posted 7 months ago

“The print was quite blurry on the bandana. Not sharp like usual orders. Looked like it had slipped in the press.”

Helpful Report

Posted 8 months ago

Hey Sophie, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Rhian

Posted 8 months ago

“I’ve had some great products from yappy However, my last order of a doormat was not very good. To say I have bought quite a number of items from them, I was not impressed with the customer service that I received and therefore I will seriously consider purchasing from them again”

Helpful Report

Posted 11 months ago

Hi Vanessa, Thank you for taking the time to leave us this review, although I am saddened to hear of your disappointment with your order and with the customer service we provided. I have looked into this and can see you contacted us regarding the doormat you purchased, and whilst we do not ordinarily offer returns on our personalised items, we did offer you the opportunity to return the item on this occasion as the fault with it was noted. I can also see you advised you would not return the item to us. We do state within our terms and conditions that faulty items must be returned to us, and as such to provide further resolution we would require the faulty item to be sent back to us. If you change your mind regarding the return, then please do get back in touch and we can look into that further for you. Kind Regards, Rhian

Posted 11 months ago

“Love the idea of personalisation for mine and my families dogs that I can find instantly. I've bought cards etc but find other stuff on the expensive side...cushions, mugs etc that I could have bought as gifts but tbh I've found cheaper through Etsy.”

Helpful Report

Posted 11 months ago

Hi Susan, Thank you ever so much for taking the time to leave us this woofly review! It's fantastic to hear you woofed your pawchase, and we really do appreciate all the feedback we receive! I have passed your comments over to the relevant team for consideration. If you ever have any concerns or queries regarding your Yappy order, please feel free to reach out to our customer care team who would be more than happy to help. Best Wishes, Rhian

Posted 11 months ago

“I love the design but the bandanas are too big for my cat, he’s quite a big boy too!”

Helpful Report

Posted 1 year ago

HI Vicky, Thank you so much for taking the time to leave us a review of your recent pawchase! I am pleased to see that you were happy with your Yappy experience and design, but we certainly do appreciate all the feedback we get. Best Wishes, Josh

Posted 1 year ago

“Really fun products for a pet owner, but you really get pestered by emails. It is as if the company doesn't understand that you might give pet style presents once or twice a year, and, if buying for yourself, you are not going to want your pet plastered all over your house.”

Helpful Report

Posted 1 year ago

Hey Guy, Thank you for taking the time to leave us a review of your recent purchase! We really do appreciate all the feedback we receive, and I have passed your comments over to the relevant team for consideration. If you ever have any concerns or queries regarding your Yappy order, please feel free to reach out to our customer care team who would be more than happy to help. Best Wishes, Rhian

Posted 1 year ago

“I love the card but if you’d given the option I’d have liked Watson’s name in it. I gave it to my mum from Watson so maybe ‘Watson is slow blinking you’ or similar. It would represent the thought that had gone into the card. Or even just a little cat paw print with Watson’s name underneath on the pointy flab bit of the envelope, that would be super cute. She did love the card so thank you very much”

Helpful Report

Posted 1 year ago

Hi Victoria, Thank you for taking the time to leave your review. Please rest assured that your feedback will be taken into account and passed to our design team. If you ever need anything else, you know where we are and hopefully next time we'll deliver a 5* experience. Kind Regards, Josh

Posted 1 year ago

“Products are nice. But no email to say items were despatched. And no response to repeated enquiries through Facebook messenger. Slow delivery above what they said on their website.”

Helpful Report

Posted 1 year ago

Hi Andy, Thanks for taking the time to leave your review. I can see that our Customer Care Manager has been in touch to remedy this and explaining the situation and to turn this into a 5* experience for you. Best Wishes, Amanda

Posted 1 year ago

“Looks good, but delivery was significantly longer than advertised and I was disappointed by the quality of the card in particular.”

Helpful Report

Posted 1 year ago

“I have had some brilliant items and some not so brilliant. I bought a blanket which was a bit flimsy and the welcome mat which got dirty very quickly in the end. I had to buy another one”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you for taking the time to leave us this review. We really do appreciate all the feedback we receive from our customers, and I am sorry to hear that you have been disappointed with a few of your purchases. I can see we did reach out to you following your review of the blanket you received, however you advised you did not wish to receive a replacement or refund for the item. If you ever have any concerns or queries regarding your Yappy orders or purchases, please do reach out to the team who are always more than happy to help. Kind Regards, Rhian

Posted 1 year ago

Yappy.com is rated 4.9 based on 26,209 reviews