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Yappy.com Reviews

4.9 Rating 26,218 Reviews

100 %

of reviewers recommend Yappy.com

Company Reviews

Product Reviews

4.9

Based on 26,218 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

About Yappy.com:

Yappy.com is a tailor-made shop for your dog. Your dog is unique, so we’ve created a range of ‘pawesome’ products guaranteed to get tails wagging. In less than 30 seconds, you’ll have a shop personalised for your furry friend...

Yappy.com 5 star review on 28th April 2024

Yappy.com 5 star review on 23rd April 2024

Yappy.com 5 star review on 23rd April 2024

Yappy.com 5 star review on 22nd April 2024

Yappy.com 5 star review on 22nd April 2024

Yappy.com 5 star review on 18th April 2024

Yappy.com 5 star review on 18th April 2024

4464

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Started off well, chose the clock we wanted and put an order through. Clock came on time as said on website, no problems there! But...once opened it turns out you don't know your roman numerals, the 6 o clock had an upside down v, obviously a amateur mistake, have been in contact and still waiting for a reply. Wouldn't use you again.”

Posted 3 years ago

Hi Leonel, Thank you for taking the time to leave us this review, although I am saddened to hear of your disappointment with the clock, Unfortunately, I am unable to find any contact from you. Please can you send us a message to help@yappy.com - we would love to look into this further for you. Kind Regards Amanda

Posted 3 years ago

“The collar i ordered arrived very quickly so service great but I found product to be very poor. The collar was far too deep for a Jack Russell and the quality of printing wasn’t good. Looked really cheap. Haven’t been able to use it at all.”

Posted 3 years ago

Hi Lisa, Thank you for taking the time to leave this review for us however, I am sorry to hear you are disappointed with your collar. I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“I was a little disappointed with the quality of the tea towel I purchased. It was really thin. It was a secret santa present but I had to end up buying additional presents to go with it as it did not look worth the money. I was asked to give the name of the pet which I mistakenly thought would be shown on the product but it was not to be. I still can't work out why you ask for the name? I shan't be buying another one.”

Posted 3 years ago

Hi Kay, Thank you for taking the time to leave this review for us however, I am sorry to hear you were disappointed with your purchase. When our customers create accounts with us, we do ask you to input the dogs name so we can create more personalised shopping experience and also so our customers can see what products will look like that are personalised with name. I am sorry that you found your tea towel to be really thin and I will certainly pass your feedback over to our Product Development team to review. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Bought several items 1 being a turkey toy after 2 days the arm fell off and the stitching came apart and the stuffing cane out , my dog isn’t a Rottweiler it’s a shih tzu cross not sure if I had a duff one or just generally poorly made but it was dangerous as the squeak fell out and I found Mia chewing it I stil have the toy as was going to try and stitch it back up so can take photos if needed however the other items were fine.”

Posted 3 years ago

Hi Denise, Thank you for taking the time to leave this review for us however, I am sorry to hear about your toy. I have sent you a private email, if you could kindly check your inbox. I would love to help resolve this for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“My son loved the book but it is extremely over priced and quite poor quality”

Posted 3 years ago

Hi Emma, Thank you for taking the time to leave this review for us however, I am sorry to hear you were unhappy with your book. Our search and find books are one of our best selling items and we receive lots of wonderful feedback and comments on them, so I do apologise that you feel the book is overpriced and of poor quality. I would love to hear more about this from you, so if you could kindly check your inbox, I have sent a private email. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“I have previously purchased from Yappy with no troubles, however this time was different as it took nearly 3 weeks to dispatch my item and even after speaking with a customer service agent, they were unable to give me any update on the status of my item. I was really not happy with the service I received this time around.”

Posted 3 years ago

Hi Rebecca, Thank you for taking the time to leave this review for us however, I am sorry to hear you were disappointed with your experience on this occasion. Unfortunately, in the run up to Christmas we did experience delays due to the sheer volume of orders we received. Our Production team could not provide specific dates for dispatch however, they along with our customer care team did try their best to have all orders shipped as quickly as possible. We will be reviewing this over the next couple of months however and taking feedback like yours to see how we can improve future service. I am sorry once again that you were unhappy with your experience and I do hope you will give us another chance to get this right for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Good service - quick delivery. A bit disappointed in 2 of the products I ordered. However, did order two lots of wrapping paper which was really great quality.”

Posted 3 years ago

Hi Kathryn, Thank you for taking the time to leave this review for us however, I am sorry to hear you were disappointed with parts of your order. I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“I liked the idea and the cartoon dogs were great but the wrapping paper ripped so easily where it had been folded in the pack. Every sheet I ordered did the same, the folds were so deep that when I tried to wrap a small box the paper just tore down the fold. Would not order the wrapping paper again for this reason.”

Posted 3 years ago

Hi Lindsay, Thank you for taking the time to leave this review for us however, I am sorry to hear about your wrapping paper. I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“The blanket was supposed to be personalized with Madison's full name on the blanket.....it was blank,only had Old English Sheepdogs on it. Her full name, Madison Leigh. Very disappointed. Susan Brookshire”

Posted 3 years ago

Hi Susan Thank you for taking the time to leave us this review, but I am saddened to hear of your disappointment with the blanket you purchased. I have looked into this, and can see the blanket design you have selected only comes personalised with your chosen icon, and does not feature your dog's name as part of the design. We do state this within the product description so I do apologise if this was missed when ordering. Please do not hesitate to get in touch if we can help with anything further. Kind Regards Rhian

Posted 3 years ago

“I was bummed because I was so excited about the blanket. The material is very thin and not super soft. I could have paid more to upgrade and I wish I had. Also, when layer out flat you can't even tell there is a picture of my dog...his fur is so light and the shape is not outlined so he blends right into the background...it looks like an eye mask in the middle of nothing. I had such high hopes as my "Where's Zane" book is amazing.”

Posted 3 years ago

Hi Jessica Thank you for getting in touch. I am sorry to hear of your disappointment with your blanket, and have contacted you privately regarding this, so please do check your inbox. Thank you Rhian

Posted 3 years ago

“Rather disappointed as needed to contact the company after receiving my book but found it very difficult to do so.”

Posted 3 years ago

Hi Barbara Thank you for taking the time to leave a review. I am sorry to hear you had difficulty contacting us - you can reach out to us anytime at help@yappy.com and a member of the team will be happy to help. Kind Regards Rhian

Posted 3 years ago

“Name spelt wrong would have appreciated to have a new cover made but unfortunately this was not possible”

Posted 3 years ago

Dear Gillian Thank you for taking the time to leave us this review, although I am saddened to hear of your disappointment with your recent experience with us. I can see you contacted our customer care team regarding the order in question, and the name had been entered incorrectly when the order was placed. Unfortunately this had already been printed and dispatched when you got in touch, and as such we were unable to offer a replacement. I do apologise for any inconvenience caused, but do let me know if I can help with anything further. Kind Regards Rhian

Posted 3 years ago

“Fast delivery but the quality was not as high as expected”

Posted 3 years ago

Hi Emily Thank you for taking the time to leave us this review, although I am saddened to hear this. I have contacted you privately to resolve this. Best Wishes Rhian

Posted 3 years ago

“Card was great but arrived way to late for birthday.... would use again but give myself plenty of time”

Posted 3 years ago

Hi Steven, Thank you for taking the time to leave this review for us. I am sorry to hear that your card was not received in time for the recipients birthday. I can see this was dispatched within the 2 working day time frame we advise and I can only apologise for the delay you have experienced from Royal Mail. I will be sure to feed your comments back to them. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Fab cards but not protected in envelope and arrived all creased :( Such a shame. Cardboard or equivalent in the envelope would have made all the difference.”

Posted 3 years ago

Hi Vicki, Thank you for taking the time to leave this review for us. I am truly sorry to hear how your cards have arrived, this certainly isn't the standard we expect for our customers at all. I have sent you a private email if you could kindly check your inbox. I would love to help get this resolved for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Their cards are good and funny, but other products like clothing are poor quality. Choose carefully”

Posted 3 years ago

Hi Iain, Thank you for taking the time to leave this review for us, we really do appreciate your feedback. I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Disappointed with the product quality not good at all”

Posted 3 years ago

Hi Jess, Thank you for taking the time to leave this review for us however, I am sorry to hear you are disappointed with your purchase. I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“This wrapping paper arrived weeks after the gift, so, the gift was wrapped in another paper.”

Posted 3 years ago

Dear Ann Thank you for taking the time to leave us this review. I am so sorry to hear the wrapping paper arrived much later than expected. I can see this was shipped at the same time as your other items, so I do apologise for any unexpected delays with the shipping carriers. Please do not hesitate to contact us if we can help with anything further. Best Wishes Rhian

Posted 3 years ago

“First issue was that the website allowed me to place an order with a delivery address of Australia. It was only in small text/different information, after placing the order, that I read that delivery was to UK or USA only. In this case, the order form should have stopped me using an Australian address (online forms can do this). I updated my order with a UK address (I'm lucky to have family there). I have just today received the forwarded package. Due to current postage delays, that has meant 6 weeks between placing the order and delivery. (I understand not the fault of this shop). My purchase included two pairs of socks and two cards. The packing slip only included the two socks. I have no idea if the cards were sent separately or weren't sent at all. Both occasions that I wanted the cards for have passed, so have just emailed to request a refund. Cute concept, and if Australian delivery was available I might order from again but overall a poor and clunky experience.”

Posted 3 years ago

Dear Felicity Thank you for taking the time to leave us this review, although I am saddened to hear that you did not have a positive experience with us. We are only able to ship to addresses within mainland UK and US at the moment. During the checkout process, our online order form will prevent any international orders going through, however if you choose express checkout and to pay via Apple/Android Pay, the address is populated from your payment method and as such bypasses our online form. I can see from your order information that your order was placed via express checkout, and as such this is why the order was able to progress with the international address. Our cards are produced in a separate facility to our socks, and as such this will be why the cards were not included on the packing slip alongside your socks. We do advise on order confirmation emails if an order will be sent out separately or not, so I do apologise if this was missed on your confirmation email. I can see your cards were shipped to the requested amended UK address on 10th August, so I do apologise if these were not received at the new delivery address. Due to the current pandemic and subsequent staff shortages with our delivery partners, we have seen a unfortunately slight delay in some smaller items arriving with our customers. I can see you have now contacted our customer care team to resolve this, and once we receive a response from you we can certainly look into this further and work towards a resolution. Please do let me know if I can help with anything further. Kind Regards Rhian

Posted 3 years ago

“Was way too small for an adult - had to give it away to a child”

Posted 3 years ago

Hi Chris Thank you for taking the time to leave us this review, although I am saddened to hear you were disappointed with your mask. We do provide a size guide on our website for our masks to ensure the perfect fit for our customers, so I do apologise if this was missed when ordering. I will certainly pass your feedback onto the relevant team for development. Do not hesitate to get in touch should you require anything further. Kind Regards Rhian

Posted 3 years ago

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Yappy.com is rated 4.9 based on 26,218 reviews