XS-Stock.com Ltd Reviews

Name: XS-Stock.com Ltd
Address: 3 Brewster Place, Riverside Business Park, Irvine, Scotland
Rating: 4.77

4.8 Rating 8,623 Reviews

95 %

of reviewers recommend XS-Stock.com Ltd

4.8

Based on 8,623 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About XS-Stock.com Ltd:

www.xs-stock.co.uk is a trading name of XS Stock.com Ltd. We are a family run business based in Irvine, Scotland. Established in 1994, we aim to offer you an outstanding choice of quality products at the lowest possible prices. We are committed to this goal and to providing you with an exceptional level of customer service.

Visit Website

Phone:

01294 204004

Email:

support@xs-stock.co.uk

Location:

3 Brewster Place,
Riverside Business Park,
Irvine
Scotland
KA11 5DD

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XS-Stock.com Ltd 5 star review on 9th May 2025

251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't be used on the chairs as it's stops locking button working and very flimsy”

Helpful Report

Posted 6 years ago

“Sent wrong order despite me having photograph of their confirmation for the correct order. Insist I pay return postage. Inferior customer service. Never buy again. Giving products to charity. Their and Ebay loss!”

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Posted 7 years ago

“Have not recieved the product yet.”

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Posted 7 years ago

Good morning, thank you for taking the time to leave a review. After looking into this further, I can see the tracking states that your order was delivered on 10/3.

Posted 7 years ago

“I paid £6.99 for next day delivery and even called XS Stock to check this was going to be possible and was promised it would be here next day. Unfortunately the item arrived 5 days later, too late for the event I needed it for. I've complained to both XS Stock and to the courier and received an apology but that's simply not good enough...I'd not recommend this company!”

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Posted 7 years ago

Good morning, thank you for taking the time to leave a review. After looking into this further, I can see the tracking states that you requested firstly that delivery take place on 10/3 rather than 9/3, this was then changed to 11/3, then 12/3 and can see your order was delivered on 12/3 to a neighbour.

Posted 7 years ago

“I made a purchase on 1st March for nxt day delivery, I was told the following day that it would take a week, so I cancelled the order and was offered a refund. It has been 10 days and o still have no refund. You had confirmation frm DPD that it was no delivered and was being returned to you so why have I not received my money. Unacceptable and will not be purchasing from you and gain. My car provider will be contacted tommorow to escalate this issue.”

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Posted 7 years ago

“Rip off. Get the same stuff for price... Check internet. I was in a rush. 😂”

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Posted 7 years ago

“I paid over £12 for delivery for next day before 10am, when I contacted to find out where my delivery was I was informed that it would now be 3 days late! The person I spoke with told me they were informed that morning...yet no-one thought to contact me to inform me which would have been positive customer service and I was the one who had to make contact to find out where my delivery was. The whole experience was a complete shambles with customer service at the bottom of the pile.”

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Posted 7 years ago

“I ordered 2 sledges and paid for the next day delivery option. Got an email to say they'd been dispatched but nothing else. Didn't arrive the next day, or the next day. No communications whatsoever. When I got in touch to ask what had happened I got a very brusque message saying the courier was held up by snow. Nothing else. No attempt to let me know what would happen next, when they would know more etc etc. Very poor customer service. I still haven't received the delivery a week later and the only communication was that they can't cancel the order now, I'll have to refuse the delivery. Given that I have no idea when, or indeed if, the delivery is coming this is going to be tricky. I'm hoping it eventually shows up so I can send it back and get my money back otherwise it appears I've been totally stitched up. Would never use again.”

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Posted 7 years ago

“I was disappointed with the size of the costume hat ordered an 8-10 large and the hat was small enough to fit a baby’s head defently not the size it’s stated and so my child was unable to wear this hat to school for book day very disappointed it’s stated on the package that sizes go up to 11-13 which would of been better but on your website it only goes up to 8-10 so I thought would’ve been ok as my son is 8”

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Posted 7 years ago

“Still waiting for it to arrive!”

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Posted 7 years ago

“Got sent the wrong size, many emails were ignored, had to fund return postage myself for error made on your part. I had no present to give my mum on her birthday. I’m out of pocket and most upset. Terrible customer service!”

Helpful Report

Posted 7 years ago

“I ordered 2 fancy dress suits. The order confirmation confirmed delivery within 3-5 working days. When the goods had not arrived on day 3 and the status of the delivery was still quoted on line as "being processed" I spoke to customer services. Without apology they said they had a problem with their supplier and should have contacted me. I said we still had time as I needed the suits no later than working day 5, hence they were still within their guaranteed delivery window. I have just received an email without explanation or apology saying I shall be receiving a refund which presumably means I will not get the suits. I now will not have enough time to shop again in time for when I need the suits. No communication, no explanation and no apology. Quite appalling”

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Posted 7 years ago

“The item in question was broke on arrival called straight away same day wad asked to send an e mail whitch I have done to arrange pick up and refund and havent heard anything since”

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Posted 7 years ago

Good afternoon, After looking into this, I can see that a collection was arranged for 11/1 as discussed with yourself via email.

Posted 7 years ago

“The snow globe was very poor quality.The handle at the top snapped and the glitter continually sunk to the bottom either when using batteries or mains to power it.”

Helpful Report

Posted 7 years ago

Good afternoon, after looking into this further, I can see we have not had any communication from yourself in regards to this directly. Please email a photo of the fault to support@xs-stock.co.uk to enable us to resolve this for you.

Posted 7 years ago

“I had a awful experience with x stock! Paid over £7 for next day delivery and didn’t turn up until 7 days later! When emailing them I got no reply or offer to refund the money as it took so long!”

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Posted 7 years ago

“Haven't even received my parcel yet. My daughter keeps asking where it is!”

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Posted 7 years ago

“I emailed when the product arrived as it was broken. I asked for a refund and haven’t heard anything back”

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Posted 7 years ago

“Very disappointed as I placed an order in 16th December and still haven’t received it”

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Posted 7 years ago

“I am still waiting for This order”

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Posted 7 years ago

“Still not received this, over 10 days wait”

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Posted 7 years ago

XS-Stock.com Ltd is rated 4.8 based on 8,623 reviews