XS-Stock.com Ltd Reviews

Name: XS-Stock.com Ltd
Address: 3 Brewster Place, Riverside Business Park, Irvine, Scotland
Rating: 4.77

4.8 Rating 8,618 Reviews

95 %

of reviewers recommend XS-Stock.com Ltd

4.8

Based on 8,618 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About XS-Stock.com Ltd:

www.xs-stock.co.uk is a trading name of XS Stock.com Ltd. We are a family run business based in Irvine, Scotland. Established in 1994, we aim to offer you an outstanding choice of quality products at the lowest possible prices. We are committed to this goal and to providing you with an exceptional level of customer service.

Visit Website

Phone:

01294 204004

Email:

support@xs-stock.co.uk

Location:

3 Brewster Place,
Riverside Business Park,
Irvine
Scotland
KA11 5DD

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XS-Stock.com Ltd 5 star review on 9th May 2025

251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish quality, waste of money and postage”

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Posted 1 year ago

“It came broken”

Helpful Report

Posted 1 year ago

I'm very sorry to hear this. I can see that you have not contacted us directly in regards to this issue. Please forward a photo/video of the fault to support@xs-stock.co.uk to enable us to resolve the issue for you.

Posted 1 year ago

“These arrived damaged twice. Contacted you a few times about this with no response”

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Posted 1 year ago

I can confirm after checking our system, a reply was sent to yourself on 30/11 @ 13.53pm and also 4/12 @ 13.46pm, however, we have not received a reply to either email. Please reply to either email to enable us to resolve the issue for you asap.

Posted 1 year ago

“Arrived with broken antlers on both reindeer. Emailed company regarding returning for a replacement or refund but got no response. Customer service is obviously nonexistent.”

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Posted 1 year ago

“Repeatedly asked for an invoice but wont send me one. Now have to return items.”

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Posted 1 year ago

Thank you for your feedback. After looking into this, I can see you contacted us on 15/11/23 @ 4.08pm requesting a copy of your invoice, and can confirm this was sent to yourself on 16/11/23 @ 8.19am.

Posted 1 year ago

“The item was covered in imperfections - tried to contact customer services to return but they didn’t respond!”

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Posted 1 year ago

“Ordered a few kodak puzzles. Just completed 1st one but there is a missing piece Disappointed”

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Posted 1 year ago

“My parcel arrived damaged. The contents leaked over the other items. I contacted customer services over a week ago and have received no acknowledgement This is disappointing as after two orders, this site was proving very useful”

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Posted 1 year ago

“Told dpd would come and pick up my items to return, and thay never turned up was told a load of bs. i was a new customer, but will never shop there again.”

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Posted 1 year ago

“Never received the goods, after two messages from DPD but no deliver, Complained and money to be refunded, as of yet no refund. Very disappointed at the service”

Helpful Report

Posted 1 year ago

We're sorry to hear you are not happy with the delivery of your order, however, unfortunately, any issues with DPD are out with our control I'm afraid. As per our conversation, we have recalled this to our warehouse for a full refund but has not as yet been received, however, I can see a refund was issued this morning for you while we await an update from the current location of the order.

Posted 1 year ago

“I write this based on the current situation. Order placed nearly 8 days ago and immediately received tracking stating Royal Mail 48 hour delivery and to arrive by yesterday. Still no parcel, tracking still not updated and no response to an e-mail sent to company over 24 hours ago. So far I would not recommend them or use them again.”

Helpful Report

Posted 1 year ago

“AVOID this company at all costs - Possibly the worst on line company I have ever used. Order items, pay for next day delivery, items turn up 7 days later, no good as my son left for holiday 2 days prior. . No Customer Service number to call so you cannot physically speak to anyone.. so have to email to request if you can return an item. I Return items by signed for postage (as requested) 3 weeks later, I can see items have been returned, chase up confirmation of this from company no reply and no refund - diabolical and may as well have just burnt £100”

Helpful Report

Posted 1 year ago

We're very sorry to hear you are not happy with the service you have received and are unsure as to why you were not able to locate a contact number for us, as this can be found on both our website and the dispatch note which is included within all of our parcels. Unfortunately, after checking our order system, we are unable to locate an order under your name or email address, could you please confirm either your order number or post code please to enable us to look into this further?

Posted 1 year ago

“The low rating is not for the table that I ordered. It was just not high enough and had to be returned. It was the after sales attitude that annoyed me. I was informed that because I was returning the table you would charge me £15 to organise a return. I have managed to organise the return at a fraction of your price. I am afraid that is just not good enough.”

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Posted 1 year ago

“There are 1000 very small pieces of inferior quality - I will not live long enough to finish it”

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Posted 2 years ago

“Wrong item delivered.”

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Posted 2 years ago

Thank you for your feedback, and apologise for any inconvenience caused. After looking into this, I can see you contacted us on 9th February and our free returns details were issued the same day to return for a full refund,

Posted 2 years ago

“still waiting for the goods”

Helpful Report

Posted 2 years ago

After looking into this, we can confirm this was delivered on 1/2 and also forwarded a photo to yourself of the safe place your delivery was left on 8/2.

Posted 2 years ago

“Order, delivery fine, goods I bought not so fine”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We're sorry to hear you are not happy with your order. Could you contact us via support@xs-stock.co.uk to explain what the issue is to enable us to resolve, as after checking our system we have not received any communications from yourself regarding any issues as yet.

Posted 2 years ago

“I checked before ordering that the diffusers would be able to be used in Baltus Portable Diffuser. This was confirmed. I ordered 3 and paid £4.99 postage. They were incorrect and could not be used. I am still waiting for a complete refund including postage.”

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Posted 2 years ago

“Misleading description as backpack is not fully waterproof”

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Posted 2 years ago

“Have twice requested a vat invoice/receipt as they charge VAT but am yet to be sent one - very dodgy!”

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Posted 2 years ago

XS-Stock.com Ltd is rated 4.8 based on 8,618 reviews