XS-Stock.com Ltd Reviews

Name: XS-Stock.com Ltd
Address: 3 Brewster Place, Riverside Business Park, Irvine, Scotland
Rating: 4.77

4.8 Rating 8,624 Reviews

95 %

of reviewers recommend XS-Stock.com Ltd

4.8

Based on 8,624 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About XS-Stock.com Ltd:

www.xs-stock.co.uk is a trading name of XS Stock.com Ltd. We are a family run business based in Irvine, Scotland. Established in 1994, we aim to offer you an outstanding choice of quality products at the lowest possible prices. We are committed to this goal and to providing you with an exceptional level of customer service.

Visit Website

Phone:

01294 204004

Email:

support@xs-stock.co.uk

Location:

3 Brewster Place,
Riverside Business Park,
Irvine
Scotland
KA11 5DD

Write Your review

Tell us how XS-Stock.com Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

XS-Stock.com Ltd 5 star review on 9th May 2025

251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong helmet received, 👌👍”

Helpful Report

Posted 7 years ago

Good morning, I'm very sorry to hear this. Please forward photos of the item you have received in error to support@xs-stock.co.uk to enable us to resolve this as quickly as possible for you.

Posted 7 years ago

“I made 2 orders on 21.10.17. Today I received my second order 8087. All is ok with it. Soon I received an email from xs in which they asked me to review my order 8072 which is still awaiting fulfilment. I think xs mixed 2 orders. Things happen. But I wrote a letter to them and no answer yet. I need the second order urgently. When shall I get it. Please answer me”

Helpful Report

Posted 7 years ago

Good morning, thank you for your feedback. After looking into this, I can see that there was an error processing the payment, which required to be passed onto our e-commerce manager to resolve, which it now has been and your order should be processed & dispatched today.

Posted 7 years ago

“I placed an order 27 days ago that didn't arrive ! I got the whole check your sorting office spiel ! Even though I have never had any issues with royal mail delivering my mail/parcels I thought id humour XS stock rogues and check which was confirmed no parcel existed ! I am NOW being made to jump through hoops to claim a refund... such poor disappointing and unsatisfactory customer service ! I'm absolutely appalled with the level of service I have received ! I was so happy to see it was a Scottish company I was ordering from ! The Item was coming from less than 30 miles away ! Just giving Scottish businesses a dreadful reputation ! Seriously doubt I will receive a refund ! Will be informing social media to avoid this deceiving company !!”

Helpful Report

Posted 7 years ago

Good morning, I'm very sorry you feel this way. We asked you to fill in a declaration of non-receipt as we require this to enable us to open an investigation with Royal Mail as to why your order was not delivered. We have also replied to your email.

Posted 7 years ago

“I put in an order on Friday morning and paid 7.99 for next day delivery. It's Monday morning and I still haven't received my goods.”

Helpful Report

Posted 7 years ago

Good afternoon, thank you for your feedback. After looking into this I can see that you opted for the next working day delivery and not Saturday delivery, which is why the order wasn't delivered until Monday 9/10.

Posted 7 years ago

“The suit I bought for my kid for halloween . I took it out the bag and its all poked. I need to buy another suit for him to wear it looks old and din”

Helpful Report

Posted 7 years ago

Good afternoon, I'm very sorry to hear this. Please forward photos to support@xs-stock.co.uk to enable us to resolve this matter for you as quickly as possible.

Posted 7 years ago

“Did not receive my order it was a birthday present also”

Helpful Report

Posted 7 years ago

Good morning, after looking into this further I can see that my colleague has issued a replacement order on 13/9 which should be with you in the next few days.

Posted 7 years ago

“I have sent an email to your customer service asking them to cancel my trial as I have not had the results that I was hoping for, I have not heard back so hoping this is dealt with quickly”

Helpful Report

Posted 7 years ago

Good morning, could you confirm which trial you are referring to as we do not offer any trials?

Posted 7 years ago

“My purchase hasn't arrived!”

Helpful Report

Posted 7 years ago

Good morning, After looking into this further, I can see your order was delivered on 11/09 @ 10:09am. If I can be of any further help, please do not hesitate to contact us.

Posted 7 years ago

“Toys are alot smaller than they seem in the pictures”

Helpful Report

Posted 7 years ago

“The onsie in the picture looked white with pink Scottie dogs but when they arrived(I ordered 2) they were a disgusting shade of palest green which made them look filthy and the quality of them was cheap shoddy and nasty. I didn't return them as they were only £4 :99 each in the sale but if I had of paid the full price I would have definitely sent them back. I don't think they are even worth the £4:99 I paid for them they are so horrible. I would not recommend this product to anyone unless they wanted to waste their money which I think I have. The only positive thing I can say is that they were delivered quickly and on time. All in all a very disappointing experience with this company and will not be buying anything else from them”

Helpful Report

Posted 7 years ago

Good morning, thank you for your feedback. I'm very sorry to hear you feel this way, if you wish to return them for a full refund please do so.

Posted 7 years ago

“Not received parcel yet?!”

Helpful Report

Posted 7 years ago

Good morning, After looking into this I can see you placed your order on 3/7 and your order was dispatched on 4/7. This was sent standard delivery which normally takes 3 - 5 working days but can take up to 7. If you have not received your order by the 7th working day we suggest customers check with their local sorting office as we have been made aware from other customers that their parcels have been taken here with no card left informing them of this.

Posted 7 years ago

“Hello - I cannot comment yet because I have not yet received my order. I sincerely hope that I receivexpect it at the latest by tomorrow. Thank you.”

Helpful Report

Posted 7 years ago

Thank you for your review. After looking into this further, I can see you placed your order on 24 Jun @ 11:38:35, and as we are closed over the weekend your order was dispatched on 26 June. You opted for standard delivery, which normally takes 3 - 5 working days but can take up to 7 working days during busy periods.

Posted 7 years ago

“Took payment from my PayPal account for item not even in stock apparently. I'm still waiting for refund transaction”

Helpful Report

Posted 7 years ago

Good morning, thank you for your feedback. After looking into this I can confirm a full refund was issued via paypal on 21/6 @ 15.37pm.

Posted 7 years ago

“Tres decu par votre site qui ne livre pas en France. Restez au 20me siècle.”

Helpful Report

Posted 7 years ago

“I paid for next day delivery and it's still hasn't arrived! Parcel force have extremely unhelpful. Trying to get in contact anyone is proving difficult as well!!”

Helpful Report

Posted 7 years ago

Thank you for your review. After looking into this further, I can see by the tracking that delivery was attempted twice but both were unsuccessful as there was no one home to sign for the delivery, and can also see that delivery was successful on the 3rd attempt on 2/6 @12.22pm.

Posted 7 years ago

“as yet not received item ordered still waiting not amused by service”

Helpful Report

Posted 7 years ago

After looking into this, I can see your order was dispatched on 24/5 via free standard chipping which normally takes 3 - 5 working days, but after checking the tracking I can see it has been delivered earlier this morning.

Posted 7 years ago

“Still waiting my parcel since last Friday”

Helpful Report

Posted 8 years ago

Your order was placed on Friday 21/4 @ 22.59pm, and as we close at 5pm for the weekend your order was dispatched on Monday 24/4 when we re-opened via free standard delivery which normally takes 3 - 5 working days to arrive, but may take up to 7 working days during busy periods.

Posted 8 years ago

“I couldn't press 0 absolutely terrible, said I signed for an item which did not arrive”

Helpful Report

Posted 8 years ago

After speaking with our courier, both the driver and their GPS system have confirmed delivery was taken to and signed for at your address as previously discussed.

Posted 8 years ago

“I have not received my order. Can I have an update please.”

Helpful Report

Posted 8 years ago

Thank you for your review. We do not seem to have been contacted from yourself directly in regards to this matter. Could you confirm if you have received your order please?

Posted 8 years ago

“I never got my product”

Helpful Report

Posted 8 years ago

Thank you for your review. We do not seem to have been contacted from yourself directly in regards to this matter. Could you confirm if you have received your order please?

Posted 8 years ago

XS-Stock.com Ltd is rated 4.8 based on 8,624 reviews