XS-Stock.com Ltd Reviews

Name: XS-Stock.com Ltd
Address: 3 Brewster Place, Riverside Business Park, Irvine, Scotland
Rating: 4.77

4.8 Rating 8,618 Reviews

95 %

of reviewers recommend XS-Stock.com Ltd

4.8

Based on 8,618 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About XS-Stock.com Ltd:

www.xs-stock.co.uk is a trading name of XS Stock.com Ltd. We are a family run business based in Irvine, Scotland. Established in 1994, we aim to offer you an outstanding choice of quality products at the lowest possible prices. We are committed to this goal and to providing you with an exceptional level of customer service.

Visit Website

Phone:

01294 204004

Email:

support@xs-stock.co.uk

Location:

3 Brewster Place,
Riverside Business Park,
Irvine
Scotland
KA11 5DD

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XS-Stock.com Ltd 5 star review on 9th May 2025

251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very big and heavy not suitable for alder people just wasted Wish I could return it As an pensioner it's very disappointed”

Helpful Report

Posted 2 years ago

“I ordered on Wednesday with next day delivery . I wanted it for Friday as I had a Halloween party. I got a email on Thursday saying it was coming on Friday but it did not arrive. So I was then without a costume. If I knew it wasn’t coming Friday I could of gone and got a new costume but they said it was arriving on Friday and didn’t!”

Helpful Report

Posted 2 years ago

Good morning, we thank you for your feedback, and can only apologise on the behalf of DPD that your parcel was delayed. I can confirm this has been returned to us and a full refund has been issued.

Posted 2 years ago

“Eleven days since ordering and it still hasn’t arrived. Confirmation order said all three items would arrive together but this item was missing. Still waiting for it.”

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Posted 2 years ago

“Ordered a number of items from XS . The parcel was very late in arriving probably due to Royal Mail Strikes. This item was ordered but not sent in the box. Contacted XS who instead of offering to send a replacement just refunded me the purchase price. Pretty poor show all round. Will not be using them again.”

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Posted 2 years ago

“no help at all”

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Posted 2 years ago

We apologise that you have been left feeling unsatisfied with the service from ourselves, however, as per our live chat yesterday we do not have any valid discount codes I'm afraid.

Posted 2 years ago

“Very poor quality I know they were cheap but these are dreadful”

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Posted 2 years ago

“Small fitting cost more to return them disappointed didnt get a reply from my email”

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Posted 2 years ago

“SENT WRONG COLOUR FOR ONE ITEM - CONTACTED TO ASK IF THEY WOULD SEND CORRECT COLOUR AND THEY WERE MOST UNHELPFUL AND DID NOTHING TO RESOLVE, BASICALLY LEFT ME WITH SOMETHING I DID NOT WANT”

Helpful Report

Posted 3 years ago

After looking into this, I can see that you stated you received the wrong colour in error, however, after checking our system & the product listing, we can confirm as per our emails to yourself, that the item which was received is the item that has been ordered.

Posted 3 years ago

“No customer service whatsoever”

Helpful Report

Posted 3 years ago

“I ordered six diffuser bottles of perfumes for my home. The delivery box was extremely badly damaged , photo available , damaging three of the glass jars of perfume. I have contacted Baltus and so far they have done nothing to address the situation. I would like a refund please.”

Helpful Report

Posted 3 years ago

“I have been asked to write a review of this company even though they have let me down badly on my last order. In the past they have been very good and delivery was reliable but this time they sent me dispatch details of the order with tracking that still did not work after over 24 hrs so I contacted them and was told they had changed the courier and the order had been left 'with a neighbour'. So after the delivery I was given the information on the tracking but the neighbour's house was not identified and it turned out to be the same number as the date which was on the tracking! No card left at my house either for me to arrange a redelivery. I was home but do not always hear the door so the porch door is unlocked for deliveries when I know they are due. Owing to health issues I could not collect these boxes myself so I was told two days later the same driver would come back , collect and return the order from the house where it had been left and a refund was promised, but has not happened and my emails have not been replied to. They chose a negligent courier who left two boxes with an elderly man with dementia ( as I have now learned) and it is now 6 days later and they have not contacted me to explain what is going on, despite several emails. I have had to apologise the man's wife and explain I cannot take delivery and collection was arranged from her house, so she is having to keep these items. No doubt the storms lately have affected things but if I had been sent the new courier's details in time, none of this would have happened!”

Helpful Report

Posted 3 years ago

“In bits before even opening and no response from seller but would like me to review it anyway 🤣🤣🤣”

Helpful Report

Posted 3 years ago

Thank you for your feedback, however, we do appreciate being given the opportunity to resolve any problems before negative feedback is left, and after checking our email system using your email, name & order number we have not received any correspondence from you prior to the feedback being left. Please forward a photo to support@xs-stock.co.uk to enable us to resolve asap.

Posted 3 years ago

“The tweed stitching started to come away at the thumb after 2 days, the other side is starting too also. Please contact me on how I can send them back and get a replacement.”

Helpful Report

Posted 3 years ago

“Having a problem trying to resolve an issue with a delivery/return. To be honest not impressed with amount of emails being sent to resolve a very simple problem Question: Has my returned packaged(containing 4 tin scented candles) been received at your premises??? Please somebody answer either YES orNO ??????????????????”

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Posted 3 years ago

“There is no plug to blow igloo up”

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Posted 3 years ago

“Clothing really stinks. It smells of very very strong chemical. Tag indicates some Chinese off brand.”

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Posted 3 years ago

“One item arrived with a hole in jt. Nof a small one either. Also i paid next day postage and never came next day yet they won't refund additional cosf”

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Posted 3 years ago

“This bottles catch was damaged so lid shuts but opens with water in it when in bag not very impressed at all”

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Posted 3 years ago

“I’m not happy with the iteam nor am I happy with the customer service Ignoring my emails”

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Posted 3 years ago

“Absolutely rubbish.. I bought 2 of these for my son and both ripped within 2 days of receiving them!”

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Posted 3 years ago

XS-Stock.com Ltd is rated 4.8 based on 8,618 reviews