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XS-Stock.com Ltd Reviews

4.8 Rating 7,963 Reviews

95 %

of reviewers recommend XS-Stock.com Ltd

Company Reviews

Product Reviews

4.8

Based on 7,963 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About XS-Stock.com Ltd:

www.xs-stock.co.uk is a trading name of XS Stock.com Ltd. We are a family run business based in Irvine, Scotland. Established in 1994, we aim to offer you an outstanding choice of quality products at the lowest possible prices. We are committed to this goal and to providing you with an exceptional level of customer service.

Visit Website

Phone:

01294 204004

Email:

support@xs-stock.co.uk

Location:

3 Brewster Place,
Riverside Business Park,
Irvine
Scotland
KA11 5DD

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XS-Stock.com Ltd 5 star review on 12th March 2024

Elizabeth Tipper

XS-Stock.com Ltd 5 star review on 4th March 2024

XS-Stock.com Ltd 5 star review on 27th February 2024

XS-Stock.com Ltd 5 star review on 27th February 2024

XS-Stock.com Ltd 5 star review on 27th February 2024

XS-Stock.com Ltd 5 star review on 27th February 2024

XS-Stock.com Ltd 5 star review on 20th February 2024

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I know you are not responsible for the weather but as I had paid for a next day delivery for World Book Day and the item took 6 days to get here, I would have expected the next day postage to be refunded?”

Posted 6 years ago

“Ordered a grey cape before cut off time and paid for next day delivery, it arrived 4 days later.”

Posted 6 years ago

“Loved the stable and lighting up but not enough characters should be three in Holy Family three kings three shepherds and characters looked cheap”

Posted 6 years ago

“Blanket was poor quality”

Posted 6 years ago

“When the fairy lights I ordered arrived, i plugged them in to discover they were broken. They wouldn't turn on at all and I was so disappointed. E-mailed back and asked for either an exchange or refund and they just replied saying they would give me a full refund. Recieved that in good time and sent the lights back, but still sad they didn't work because I was so excited.”

Posted 6 years ago

“I ordered an item from them which would have been here for christmas for my son. They sent the wrong item then once I chased it up they refunded me as they didnt have another to send out. My son wasnt very happy christmas day, thanks alot! first and last time ordering from them.”

Posted 6 years ago

Thank you for your review. I can only apologise for the mix up in our warehouse which resulted in you receiving the wrong item. Unfortunately, by the time you had contacted us in regards to this, we had then sold out of the original item on your order, so a full refund was issued for yourself. I apologise for any inconvenience caused.

Posted 6 years ago

“Trees were really poor looking and one only worked for a few days. We’re not worth the money”

Posted 6 years ago

“I ordered the merry Christmas lights on a Friday and paid almost £8 for next day delivery and later I was sent an email to say I would not be getting my order till Monday so I rang your company and I was the one day delivery was on working days only? This was not stated when I paid my £8 I feel that I have been ripped off and then would you believe it it was delivered on Sunday? I am sure your company knows that delivery firms deliver 7 days a week so what went wrong?”

Posted 6 years ago

“Delivered later than stated - after Christmas”

Posted 6 years ago

“I ordered a Christmas present two and a half weeks before Christmas, it never turned up and I did not get an email or one of those post cards from Royal Mail saying they delivered my package. Then the company tried to tell me that royal Mail had delivered my package when in fact they hadn't and my neighbors denied getting anything for me, however, customer services were very good in dealing with this situation and I got my refund quickly.”

Posted 6 years ago

“Delivery was an absolute nightmare - contradictory emails from DPD, long phone queues to sort it out and directed to pick up from a store and the parcel was not there. When parcel received items were missing/missing parts.”

Posted 6 years ago

“Ordered on Sunday paid for next day pre 10:30 delivery but didn't get my order until the Friday and one of the tree's is not working.”

Posted 6 years ago

“Hi I received my tree last week (delivered to Dean N). It was constructed this week but came without a plug and the "eve" part of the socket that the "adam" two pin connectors. We had to take from another Xmas light-up decoration for the tree to work. Please could send a plug and lead please as we are now one short. Thanks Michael Dee”

Posted 6 years ago

“The branches were stuck together with the clumps of snow which made it impossible to fan out the branches without the snow coming off in big pieces! The wiring was a mess to try and make it look tidy even behind a chair to reach the extension lead. I had to go and get another tree in emergency as I was not very happy with this one and I will be sending it back when I have the energy to parcel it up and get it to the post office.”

Posted 6 years ago

“Paid next day delivery and got it 2 days later”

Posted 6 years ago

“Tree trunk doesn't line together smoothly so you can see where is joins as it's different widths. Very poor and will have to be corrected by myself”

Posted 6 years ago

“I paid £7.99 for next day delivery (Friday) didn’t come, nor on Saturday. I needed the costume latest Monday. I emailed for help, no reply, I phoned Monday and was told it would be there that day and I would get delivery refunded!! No refund and costume came late Monday afternoon (too late for grandson nativity)”

Posted 6 years ago

“Lovely top and great price nephew loved it xx”

Posted 6 years ago

“Was informed item would arrive 28th Nov, still hasn't arrived 2nd Dec. I have an unhappy grandchild.”

Posted 6 years ago

“Still waiting for my delivery, I have been on your orders page but it doesn't help me as I Can not track my order.”

Posted 6 years ago

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XS-Stock.com Ltd is rated 4.8 based on 7,963 reviews