XS-Stock.com Ltd Reviews

Name: XS-Stock.com Ltd
Address: 3 Brewster Place, Riverside Business Park, Irvine, Scotland
Rating: 4.77

4.8 Rating 8,618 Reviews

95 %

of reviewers recommend XS-Stock.com Ltd

4.8

Based on 8,618 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About XS-Stock.com Ltd:

www.xs-stock.co.uk is a trading name of XS Stock.com Ltd. We are a family run business based in Irvine, Scotland. Established in 1994, we aim to offer you an outstanding choice of quality products at the lowest possible prices. We are committed to this goal and to providing you with an exceptional level of customer service.

Visit Website

Phone:

01294 204004

Email:

support@xs-stock.co.uk

Location:

3 Brewster Place,
Riverside Business Park,
Irvine
Scotland
KA11 5DD

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XS-Stock.com Ltd 5 star review on 9th May 2025

251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After placing the order, I realised I had made a mistake and hit the 5 instead of the 6 on the keyboard and ordered one less than I needed. I immediately E-mailed the contact desk to request another one. 4-5 hours later I received an E-mail telling me that it was not possible as the order had already been processed. What's the point of having contact desk info highlighted, if it's not monitored?”

Helpful Report

Posted 8 years ago

I'm very sorry you feel this way. You had contacted us @ 9.03am and by the time we had gotten to your email @ 11.59am your order had already been packed & dispatched so we were unable to add another item onto your order I'm afraid.

Posted 8 years ago

“The bluetooth station is good. But the hex bugs both broke straight away and the Cape came off superman straight away.”

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Posted 8 years ago

“My own fault but did not realise when looking at the cheerleader outfits that the pompoms were not included,”

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Posted 8 years ago

“Haven't received anything and haven't had any communication regarding dispatch or delivery. Money has been taken out though”

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Posted 8 years ago

“Product was good quality and value. Ordered 11am and paid extra for next day delivery. Order took two days to arrive and was delivered nearer noon than 10am. Phoned and was told order was placed at 5pm in the evening and therefore missed 2pm cut off!”

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Posted 8 years ago

“Next day delivery not met, they did however provide a refund for the postage.”

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Posted 8 years ago

“The game, which was meant to be a present arrived with no additional packaging just in a bag - hence the box was very damaged and dented - not impressed!”

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Posted 8 years ago

“The item I have brought is not working.”

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Posted 8 years ago

“Dear Sir, as i don't consider this problem wholly your fault.... the email address your are using for this customer belongs to me and i have never bought anything from you. I now have the details of this person address, phone. invoice details etc. I suggest you verify customer details like other company's do to avoid these embarrassing situations. kind regards.. the real Paul Deacon”

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Posted 8 years ago

“Finally after 4 days numerous email requests received purchase order confirmation. Still no idea when I will receive product as no delivery confirmation...despatch....!!”

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Posted 8 years ago

“The photo the seller provided on EBay for the product that I purchased was totally different from what I received. Very disappointed”

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Posted 8 years ago

“Paid £7.99 for next day delivery on Friday and it arrived Tuesday, the day after it was needed. Not impressed with quality. Should have been prompted that it would be Tuesday when we paid for next day delivery. What a waste of money”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I am sorry you were disappointed with the delivery. We aim to inform customers up front that if the order is bought after 2pm it will be dispatched the next working day. In your case it was bought at 9pm Friday evening and was dispatched on Monday for delivery on Tuesday. Delivery on a Saturday needs to be ordered by 2pm and a Saturday Delivery selected. We will review the information provided.

Posted 8 years ago

“I GET EMAIL TELLING ME MY ITEMS WERE DISPATCHED 28/10/16 ON EXPRESS 24 HOUR DELIVERY SO I'M EXPECTING THEM SATURDAY BUT HERE I AM 31/10/16 JUST HAD MESSAGE FROM PARCELFORCE SAYING DELIVER TODAY. I HAVE AN IMPORTANT MEETING TODAY IN INVERARAY THAT I'VE HAD TO CANCEL NOW AS NO NEIGHBOURS AVAILABLE TO TAKE PARCEL . THIS HAS COST ME AT LEAST £63 LOSS BY CANCELLING. 24 HOUR EXPRESS TO ME MEANS WITHIN 24 HOURS”

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Posted 8 years ago

“Disappointed. The outfit did not include the pom poms, this is miss-leading as they are shown in the picture. The dress is cheap and not good quality. By the time you've paid the postage it was over £10, so it was not value for money.”

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Posted 8 years ago

“I ordered 2 Halloween costumes one which is amazing and a female one to match the female one is ridiculously short doesn't even cover my underwear. The length of it is ridiculous”

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Posted 8 years ago

“I ordered my fancy dress in an xL and within two days it was delivered to my home ..and they had sent me a large ..I have to re package and send it back”

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Posted 8 years ago

“I don't have my purchase.”

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Posted 8 years ago

“I ordered and paid for3 bath sheets and only 2 were delivered. When I phoned the Irvine store I was told they were now out of stock and I would receive a refund for the third towel. Surely this should have been noted on the invoice and refund applied on despatch. Makes me wonder what would have happened if I had not brought this to the stores attention!”

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Posted 8 years ago

“You informed me about my package arriving in a shipping centre in the UK, which is totally not my address. I live in Vienna. So i hope there was no mixup because I still haven't recieved my package”

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Posted 8 years ago

Hi Michael, I am sorry your item has not arrived. You purchased this via Ebays Global Shipping Option. We deliver the item to a UK Location and then eBay Forward the item on to you. Can i ask you to contact ebay customer support as they will be happy to track your order for you. Thanks Mark Gregory E-Commerce Manager XS-Stock.com Ltd

Posted 8 years ago

XS-Stock.com Ltd is rated 4.8 based on 8,618 reviews