Walker and Hawkes Reviews

Name: Walker and Hawkes
Rating: 4.78

4.8 Rating 1,276 Reviews

96 %

of reviewers recommend Walker and Hawkes

Visit Website

Phone:

1217691234

Email:

Kes@walkerandhawkes.co.uk

Location:

39 Jervoise Street, West Bromwich, West Midlands
B70 9LY

Walker and Hawkes 5 star review on 12th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall quality, service and shipping were okay. Sadly the item description was not fully correct. Customer service didn't really answer any of my questions.”

Helpful Report

Posted 2 weeks ago

“I ordered a Hampton fleece Gilet in Navy and was sent one in Olive, this had a hole in the left hand pocket so was returned. I re-ordered and received the correct colour but this one has a faulty zip so this will be returned and I will shop elsewhere for one !”

Helpful Report

Posted 1 month ago

“Lovely fabric. But sizings are very wrong. Too big at the waist and so tight at the hips I couldn’t walk!”

Helpful Report

Posted 1 month ago

“Hi 👋🏻 Was my first ever purchase I bought a large baker boy cap to be honest wasn’t completely happy with my purchase the stitching was uneven around the front of the cap but I really couldn’t be bothered as the cap was £9:99 and to send it back would cost me half that cost to send it back.”

Helpful Report

Posted 2 months ago

“Cheap quality”

Helpful Report

Posted 2 months ago

“I tried to exchange the hat for a larger size but would have cost over £7 from N.Ireland..(UK) Very disappointed although the hat was good.”

Helpful Report

Posted 4 months ago

Hi Linda. We're sorry you were disappointed. Unfortunately, we are unable to offer refunds/compensation for delivery charges when returning items. Kind regards Kevin, Walker & Hawkes.

Posted 4 months ago

“Not sure what the hat is like, as it didn't arrive on the date agreed, Royal Mail messed up the delivery as usual and we left for our trip minus the water proof hat, please change your delivery partners and I will use you again”

Helpful Report

Posted 5 months ago

Hi David We're sorry for your late delivery. We do offer other shipping services on our website which you can select while checking out. Kind regards Kevin, Walker & Hawkes.

Posted 5 months ago

“Sur une commande de 2 produits pas a la bonne taille retourner en 2colis comme obligé sur le site un seul remboursement depuis 15 jours réclamation faite et toujours de remboursement sur le produit le plus cher ! Trés déçu”

Helpful Report

Posted 1 year ago

“A disappointing experience. I was interested in purchasing a Men's hunting gilet but was unsure of the size I needed. Vik was quick to respond with a suggestion. I went ahead and purchased the recommended size. It arrived shortly in Adelaide, Australia, but was way too small. I ended up posting it back (at my own expense). Overall I have lost about $60 in postage fees (as the postage is non-refundable) and still had no gilet to wear. I do not think I'll be purchasing from Walker and Hawkes again as their refund policy (for international buyers) does not provide free exchange or any type of postage refund.”

Helpful Report

Posted 1 year ago

“I received the wrong product and what brothers me most is that there is no feedback. No mail from the shipment company, no information what so ever. I understand that it will need some time but it would be nice to know if it is received.. waited long for the jumper so I hope the right jumper arrives a month later…. Printing label size is not according to the A6 unfortunately.”

Helpful Report

Posted 1 year ago

“Good design. Terrible sewing, terrible! Everywhere are unfinished threads!”

Helpful Report

Posted 1 year ago

“Coat bought had a broken strap under one arm (stitching had come undone but not worth the hassle of sending back). Found a hat I was interested in on the website but the pictures did not show, inquired if a picture was available and just got a suggestion back to search Wax hats, which when run produced the same issue.”

Helpful Report

Posted 3 years ago

“Size advertised was not correct. Stated size was for age 15/16. When received size on jacket was age 13/14 hence too small. As a result the jacket had to be returned at my own cost.”

Helpful Report

Posted 3 years ago

Hi Sorry to hear you were not happy with your order. Regarding sizing it can be an issue getting the right size especially with kids as it does vary with age. Please email us as we are happy to recommend what size to order if you provide us with body measurements to avoid any disappointment due to sizing Kind Regards Walker and Hawkes Customer Service Team

Posted 3 years ago

“The Gilet is nice except for two points . Firstly I bought the largest size of 3XL - and compared to other similar sized items I have just bought " it is not a generous size " ! Secondly one important element of the gilet is the zip, which is lightweight compared to other similar gilets, with a very poor toggle and looks liable to break off at some time soon !”

Helpful Report

Posted 3 years ago

“What am i reviewing? The goods? Not so good. This is the third JACK.!MURPHY mac i bought. Compared to the others, it is very substandard. It sustained a tear within 30 minutes of walking and brushing past brambles. When we received coat, it felt very flimsy, so i phoned walker and hawkes to report my worry. Very lovely young mAn took my worried query, telling me i was not the only customer to enquire, However the quality of tne goods was nothing to do with them as they were just the distributor. Within a week the zip became very stiff and impossible to use. I tried to mmm phone jack murphy, no answer So ..very polite customer relation, rubblish goods, not !much help on behalf pf customers. Not buying that again.”

Helpful Report

Posted 3 years ago

“I was not really enthusiastic about the hat I bought from Walker and Hawks. It was sized as a 55/56, and was really neither. Their sizes run very small. It was also a small cut in the material on the left-hand side of the cap. Their return process is complicated and expensive, particularly from the USA, so I didn’t bother.”

Helpful Report

Posted 3 years ago

“Your cloth is very good, but Very Bad experience to communicate with you about the tax, I had given up continue to communicate, please do not send any email to me again!”

Helpful Report

Posted 3 years ago

Walker and Hawkes is rated 4.8 based on 1,276 reviews