Vesternet Reviews

Name: Vesternet
Address: 128 City Road, London, London Borough of Islington
Rating: 4.81

4.8 Rating 2,866 Reviews

97 %

of reviewers recommend Vesternet

4.8

Based on 2,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

03452268572

Email:

sales@vesternet.com

Vesternet 5 star review on 12th January 2026

290

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to use great site”

Helpful Report

Posted 8 years ago

“Extremely friendly, easy to get hold of (live chat a real bonus), helpful and rock star service level! Ordered at 1pm and got it next day! Ideally would be nice if more items were in stock at the time of ordering and would ideally like a slightly wider selection of items available in the z-wave category. But this will come with time as demand grows and the company expand. So just one star knocked off for this. Otherwise it's a perfect score for customer service... Highly recommend.”

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Posted 12 years ago

“Easy website to use but a lot of products out of stock”

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Posted 7 years ago

“Support is great delivery quick - better to wait for vesternet mondays - often get a reduced price HA kit is often expensive but the only item that stopped working was replaced and return shippling paid”

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Posted 9 years ago

“Great product range”

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Posted 8 years ago

“I've ordered the Vera2 gateway. I didn't do any research which I should have done. My Vera2 was shipped with UI5 and not UI4. The UI5 upgrade went wrong (just search in google for Vera2 and UI5) on your side and the Vera2 was pretty much useless as the Z-Wave controller didn't start. I had to wait 7 days and had to send two mails to micasaverde support before I could actually use the product. However, the MCV support was very helpful and managed to fix it while I was at work. I am happy with the product and I could have returned the unit to you guys as Out of Box failure. It all looks pretty simple but as you get deeper into Z-Wave it's not that simple anymore . . once setup it works really well and I will but more Z-Wave compoments in the near future. EIB would be brilliant but it requieres cable, etc. Thanks”

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Posted 13 years ago

“A great store for all your smart home needs at competitive prices!”

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Posted 6 years ago

“Good focus on home automation products you can trust. A pity that support/guidance for Domoticz is becoming less.”

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Posted 7 years ago

“Looking forward to receiving my new stuff”

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Posted 5 years ago

“Great prices and fast shipping!”

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Posted 5 years ago

“Very helpful and knowledgable”

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Posted 8 years ago

“Found the telephone contact v. pleasant and helpful and would have given 5 * if the technical responses to questions had had a shorter delay. Thought the range of products and ease of accessing manuals on the site was excellent”

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Posted 7 years ago

“Shopping experience and advice very good. Stock limited, which is slightly frustrating.”

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Posted 7 years ago

“Good communication and always prompt delivery.”

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Posted 4 years ago

“I previously wrote a poor review about asking a pre-purchase question using the web cha which advised a response in about 10 minutes. After waiting four hours I gave up and tried to ring during the opening hours on the website - only to get a recorded message saying that they were closed..... Anyway, I got a response to the question on the Monday morning.”

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Posted 5 years ago

“Got advice via email about what was wrong with my system and then purchased the replacement item. They're knowledgeable but only wished they had a phone number.”

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Posted 8 years ago

“Great so far, ordering process was easy. I will update this once I receive my order.”

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Posted 8 years ago

“Vesternet is a good site to purchase Smart Home devices with reasonable prices.”

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Posted 6 years ago

“Scenemaster with 8 buttons interfaces with SmartThings. Looks good, came with very handy sticky labels for buttons. Perfect for changing lighting scenes, music amplifiers, Heating and switching everything off! Unfortunately labels are not reusable and one button stoped working and now needs a very hard press to work. This is the third z-wave switch I have tried and has proved to be the best in terms because of the number of different scene options the 8 buttons allow me to control.”

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Posted 9 years ago

“I shop with Vesternet for the last 10 years and has been always my first stop to xheck for latest technologis. Their support and guides are unmatched.”

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Posted 4 years ago

Vesternet is rated 4.8 based on 2,866 reviews