Vesternet Reviews

Name: Vesternet
Address: 128 City Road, London, London Borough of Islington
Rating: 4.81

4.8 Rating 2,868 Reviews

97 %

of reviewers recommend Vesternet

4.8

Based on 2,868 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

03452268572

Email:

sales@vesternet.com

Vesternet 5 star review on 12th January 2026

290

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I placed an order, then I had to cancel it due to the product in question having some compatibility issued, so emailed, got a response back quickly before the order shipped and they were able to refund or offer alternative options for the device I was considering on buying. I didn't go ahead and purchase and requested a refund they did refund me quickly via paypal no quibble, so I will come back and place an order in the future when the product i'm interested in has it's stability issues sorted out.”

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Posted 5 years ago

“Good selection of smart stuff”

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Posted 4 years ago

“The home for Smart devices at competitive prices”

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Posted 5 years ago

“Update 4th October Since my orginal review (below for context) I have been been impressed by Vesternet's refreshing and quick response to my challenges to them about my order which was not for a trivial amount. Honesty and admission of an error, but more importantly a willingness to pitch in, own the issue, work out what had gone wrong and resolve it to both our satisfaction. Note - I provided an honest review and didn't just chuck it in to get a reaction, I was already in contact with them. I now have resolution and I am very happy to recommend them for their products and solutions in the knowledge that if there is a difficulty it will be fixed promptly as soon as they become aware - about 48hrs since me raising the issue with them. So, I'm pleased to change my rating and happy to say I will stick with Vesternet. Once I work how to use the 'Smarty Points' I'm sure I'll be even happier. Thanks David Bell -------------------------------- Great prices and lots of information. But; 1 - website is shocking to use (across all three main browsers) on a fully up to date iMac - I'm pretty tech savvy - stuck in an endless loop of putting in account details - the only way to open my account is to right click the account tab to open in a new window and cannot see the 'smarty points' anywhere other than getting an email to tell me i have some. 2 - order fulfilment and information flow is poor - 'to follow' on the despatch note is all I have with zero information on the actual order in my account. apparently some stuff is out of stock (which is fine if my expectations were managed but they aren't) - so my value 'starter pack' is pretty useless at the moment. eg a water dock without the actual sensor - smoke sensor without the co2 sensor. Want to stick with it - but guys, you need to up the game. You did ask!”

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Posted 4 years ago

“I felt the shipping for a single item was a little excessive. However they did calculate the sales tax correctly for my jurisdiction, and had what I wanted in stock.”

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Posted 4 years ago

“Good service as always”

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Posted 5 years ago

“The sit was accurate and give all the necessary information. The transaction was smooth and quick.”

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Posted 5 years ago

“The process and everything was ok I would be happy to know what type of power cable comes with the product and would be happy to add a massage in the order.”

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Posted 4 years ago

“Perfect aervice. Package was sent very quickly, by providing with a tracking number. Infirmation on the product was clear and complete. Shipping fees are a bit too high.”

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Posted 4 years ago

Vesternet is rated 4.8 based on 2,868 reviews