Vesternet Reviews

Name: Vesternet
Address: 128 City Road, London, London Borough of Islington
Rating: 4.81

4.8 Rating 2,866 Reviews

97 %

of reviewers recommend Vesternet

4.8

Based on 2,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

03452268572

Email:

sales@vesternet.com

Vesternet 5 star review on 12th January 2026

290

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was refered to the site by a friend. The site is organized well, it is easy to find what you are looking for. The item's description is good. There are good suggestions for additional items. The site accepts paypal, which is great for one time shoppers. The only thing I was missing is that I couldn't find a way to review my order after it was placed. The site did not recognized me. I probably should have properly register before placing the order. Thank you very much.”

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Posted 4 years ago

“Easy to order. Would be nicer if there is one page I can find all the products that I can scroll through”

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Posted 4 years ago

“I am happy with the offerings, but not with shipping speed. My order is unfulfilled for the last 7 days.”

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Posted 5 years ago

“Rarely misses with stock but suffers (as all HA companies do) by the variety. But always helpful and some good guides. Stock is normally good too - shame that HA stuff is so expensive and unusual in the UK.”

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Posted 8 years ago

“The products they have are the latest models with the latest firmware, unlike Amazon for instance. There were a few issues I had with their previous version of the web site but since the upgrade I have had no issues. Technical support is excellent with a response in 3-4 hours. Actually, you very rarely need it because of the way the website is organised with all technical information available on the product page. Never had a z-wave product die on me so I have never had to raise a warranty claim. They are easily the best for z-wave products in the UK.”

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Posted 7 years ago

“Good range of products”

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Posted 5 years ago

“Although there was a problem with one of the items I ordered Vesternet were quick, efficient and very helpful in organising a replacement. Great job Thanks”

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Posted 12 years ago

“Easy enough to order. Better prices than Amazon.”

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Posted 7 years ago

“Vwsternet is on of the best home auto sites out there. There is a lot of instructions for products which is very useful as some do arrive with poor manuals. Most ordes arrive quickly.”

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Posted 12 years ago

“The One Stop shop for home automation gear”

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Posted 7 years ago

“Best price around at the moment and the only site with stock”

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Posted 4 years ago

“Efficient purchasing. Products not always in stock.”

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Posted 6 years ago

“Why don't you ask for a review after you dispatch orders?? Order on 26th Nov still yet to be dispatched after a week but charged already. Not up to the usual service level. An email to confirm delay would be been courteous. Update: thanks for reaching out David. I appreciate the email on the delay and expected delivery time frame.”

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Posted 4 years ago

“Good sales service but can only give 4 stars at this point as I have only just placed my order. I will give full response once I have received my goods.”

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Posted 5 years ago

“Vesternet are definitely a go to place for z wave stuff. However their arrangements for getting in contact are clunky and rely on getting back to you at their convenience rather than the customer's convenience. It's ok but a bit frustrating hence only 4 stars.”

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Posted 5 years ago

“Great website for consistent product information and additional resources to help integrate and use the products.”

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Posted 5 years ago

“I finally took the plunge on some devices from vesternet. There's plenty of information on the site but the expertise required to understand much of it can be quite high. I tried to use paypal 3 times to place my order, each time I confirmed the payment on paypal the site froze. So I ended up doing it the long way via their credit card journey. If they could dumb down the content of the product pages to answer my basic questions and improve the checkout flow vesternet would go from a 3 to a 5 because they seem to get everything else right. Update: they weren't lying when they said the site had been updated. It appears to be a much smoother experience now.”

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Posted 8 years ago

“Simple and straightforward transaction process”

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Posted 8 years ago

“Great website with clear and informative descriptions of products. Detailed how-to-guides and ideas. Can't comment on fulfilment and delivery yet for this purchase so can't give 5 stars (based on previous experience of delayed fulfilment / delivery).”

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Posted 5 years ago

“Ordered a number of devices and always been happy with their service and the excellent help guides Steve”

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Posted 8 years ago

Vesternet is rated 4.8 based on 2,866 reviews