“For several years, I have been a customer of Vavista, formerly Debenham. Until today, I had two cars, a VW Polo and a Peugeot 407, insured with this company. A few weeks ago, the Peugeot 407, broke down. I decided to buy a new one. Today the transaction took place and I became the owner of the third car, the Peugot 508. I decided to transfer my policy from 407 to 508. During the change on the Vavista website on the Internet, there was information about the need to call a consultant. During the conversation, I gave the Peugot registration number 407 and asked for a policy change to 508. I made the payment (almost £ 300), agreed to the amount to transfer the policy seamlessly. What was my surprise when it turned out that my policy had been transferred from the VW Polo (working) to the P 508. I paid £ 300, lost my Polo insurance, and was left with insurance on the broken car that I wanted to scrap. I called again and..."I can't have two cars on one policy and I have to insure my Polo again". What about the Peugeot 407? Should I pay 3 insurance for two cars? Until yesterday, I would give 5 stars, today I give one because you cannot zero. Avoid this company”
Hi Jacek, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@vavista.com Thank you.
“Absolutely well impressed with the insurance deal for my car, the price is great, the customer service is brilliant, and delivery well brilliant again, I'm not very good at online stuff but managed to get a good half of it done online and and the last bit by phone with a lovely and helpful staff member,
Thank you Vavista.”
“Very quick and easy to apply for insurance, received all my documents within a few hours.. very happy with the service and will deffinutly be recommending to friends and family”
“Very easy to apply for vavista insurance. I needed to look about for a cheaper insurance as mine was up for renewal with another provider. Saved me little money so far for me. Thank you”
“I'm 68 year old and never had an insurance company been so easy and friendly to deal with.I truly recommend this company I would give them 10 stars if I could”
“I have been with vavista for three years and they have always been really helpful. I have just done a renewal and the staff member made it quick and easy with no hassle at all”
“I received a text saying thank you for renewing your insurance with vavista although I never did. When I rang to question the renewal I was told I should of been in touch 4 months before the policy ended if I didn’t want to renew it although my emails I’ve been receiving don’t indicate an automatic renewal and in fact advise me to call to discuss a renewal price.
Now I’m stuck with a policy that is dearer than what I could of got and I’ve been told there is nothing I can do.”
Hi Danielle, thank you for your feedback. We are sorry to read that this happened to you and would like to apologise for this. We do appreciate any feedback our customers provide as it will allow us to resolve any problems that occur and help us to improve our service. We would also like to look into this further for you, please can you email us with your postcode and vehicle registration to reviews@vavista.com so we can assist you further. Thank you.
