Hi James, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into these calls further. Please email your postcode and vehicle registration to reviews@vavista.com and we can look into this. Thank you.
“Worst ever customer service. I was a debenhams customer and was moved to vavista. I remained with vavista for 2 years because there is no need to call their pathetic customer service. Customer service is definitely in some far part of the world with English not being their first language so they disconnect the call if you ask them out of their rule book and has no courtesy to call back. At the time of renewal, I got a quote in the renewal invitation email but they increased the insurance premium without any reason.”
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into this further. Please email your postcode and vehicle registration to reviews@vavista.com and we can look into this. Thank you.
“Purchasing my insurance with vavista was very simple and sufficient. Plus is was the best price and value for money than all the other insurers that I got quotes from.
The portal is extremely easy too use, and the customers services team very helpful and polite.”
“EXCELLENT INSURANCE COMPANY.
I WAS GOING TO INSURE WITH SOMEONE ELSE, THEN CHECKED VAVISTA AND SAVED MONEY 👍.
IT WAS SIMPLE AND EASY TO FILL THE FORM IN. THANK YOU VAVISTA.”
“Cheapest quote, had a query, called them up and a gentleman dealt with it efficiently and stayed with me on the phone to ensure I received all my email. Great service.”
