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Vanstyle Reviews

4.5 Rating 3,450 Reviews

87 %

of reviewers recommend Vanstyle

Company Reviews

4.5

Based on 3,450 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Vanstyle:

The UK's leading supplier of van accessories for VW, Ford, Vauxhall and other leading vans

Visit Website

Phone:

01623 797 358

Email:

marketing@vanstyle.co.uk

Location:

Unit 1, Bilsthorpe Business Park,
Unit 1, Bilsthorpe Business Park
Bilsthorpe
NG22 8ST

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Vanstyle 5 star review on 19th April 2024

Vanstyle 5 star review on 19th April 2024

Vanstyle 5 star review on 19th April 2024

Vanstyle 5 star review on 19th April 2024

Vanstyle 5 star review on 15th April 2024

Vanstyle 5 star review on 12th April 2024

Vanstyle 5 star review on 22nd March 2024

213

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked Vanstyle if they would accept a return outside of the returns window given (a) the item was new and unused and (b) the item was still being sold by Vanstyle. Due to family health issues I was very late in returning but I thought the business would be compassionate given the circumstances. I will not be ordering from Vanstyle again.”

Posted 1 day ago

Hi, we're sorry to hear of your upset here. However, we do clearly define our returns policy on the website and as you mentioned we are unable to accept returns outside of the window given.

Posted 4 hours ago

“Do not answer the phone, you’re placed in a queue, waiting over 50 mins, your 1st in the queue, but they still do not answer. Thought my order was coming, as ordered the 10th April, I understood i did have a back order, thought they had taken money already, but today 22rd April tried to take the money, so they are hold your details. My bank would of stopped that payment, for security reasons, still haven’t been able to get hold of them”

Posted 2 days ago

Hi Craig, please could you email sales@vanstyle.co.uk. Your profile suggests you are based in the US, as such a further procedure is required in order to fulfil your order. We look forward to hearing from you. Thanks.

Posted 4 hours ago

“Purchased equipment of your company in the past and had no problem but ended up with a nightmare. Purchased one of your roof racks for my Vauxhall vivaro 2022 for a small wheel base. Roof rack came with instructions which I followed however the equipment the rack came with wasn't good quality at all.. half of the bolts wouldn't fit the fittings on my van only provided one set of bolts which did fit, however after realizing the other bolts didn't fit I tried removing the bolts which fitted in which caused a nightmare from cheap quality bolts which the bolt connector and the bolt thread wouldn't unscrewed which caused a nightmare of problems trying to remove. Gutted because I've loved your company of the years and it's ended up like this.. damaged paint work from trying to unscrew ended up having to cut the roof rack with a saw.. my email is ryanmcginty20@gmail.com”

Posted 2 weeks ago

“Due to a full mailbox no messages can be left shows that they don’t do anything in that department and nor do they inform you of the delivery company. DHL by the way and then take the side of the delivery company when you’re explaining what they have done they still said they tried to deliver it. So I asked them to ask dhl if they would return it it has been a week and haven’t heard anything. So will be calling Monday. Oh and that will take you over an hour as people are phoning up to ask or complain about dhl. Kinda like making the worlds best burger then wrapping it in newspaper by sending it with dhl.”

Posted 1 month ago

“Don’t order”

Posted 1 month ago

Hi Bernie, could you contact us and tell us specifically the problem that you faced? Thanks, Vanstyle.

Posted 1 month ago

“Curtains rails were too big for the van . Called and was informed I had ordered the correct ones and if returned at my cost they would send the same size back out . I ended up cutting and bending the rails to the correct size .”

Posted 1 month ago

“I tried ordering and 3 times i got ignored”

Posted 2 months ago

Hi Brent, apologies for this - if you have emailed the sales team as advised for international orders they will get back to you asap. Please be sure to check your inbox regular to ensure you don't miss any communication from us. Thanks, Vanstyle.

Posted 2 months ago

“Poor service ordered parts over 2 weeks ago and still haven’t got them”

Posted 3 months ago

“This could of quite easily been a 5-star review and resulted in further purchases if I had received a better customer care experience. I have also just checked my Ebay history and had an issue last year where it took a number of weeks to deliver a sun visor for my previous van being a MK6 Transit I recently bought £265 worth of trim pieces for my new van the postage was quick and the quality of the goods seemed good value for the money, the experience however was let down after realizing there weren't enough door handle covers for my single side loading door van. The description for the Ford Transit Custom polished stainless steel door handle covers I believe was poorly described as the kit does not take into account if you have rear barn doors! I called Vanstyle and was told I needed a different kit and to send the item back for a refund, I am unwilling to pay 2nd lot of postage to send the item back to buy the twin-side loading door kit and a 3rd lot of postage to get the item I originally wanted in the first place for my single-side loading door with rear barn doors van, which I have already paid postage for in the first place.”

Posted 4 months ago

“Attempting to scam me out of money!!! I had a delivery left outside my house in plain sight of passers-by, parcel went missing. Van Style said it's not their problem as it was left in a "SAFE LOCATION" yet Van Style terms they sent me say "signature required", they then changed to "signature not required in Ireland". When i forwarded them the "signature required" proof they then said signature is required in Ireland but claimed I gave permission to leave in safe location which I didn't. They obviously don't dont have any record of me giving permission. Ignored me when I pointed out the courier claimed they did get a signature yet but yet it left outside because I instructed them to leave outside. All lies and contradictions. Be careful they will lie and ignore all proof for some bizarre made up logic defying excuses that they keep on changing. HEAD WRECKING TO DEAL WITH!!!”

Posted 4 months ago

Hi Brian, the sales team are in contact with you and have requested further information from yourself in order to investigate this thoroughly - please respond to emails as soon as possible in order to ensure this can be resolved. Thank you.

Posted 4 months ago

“Always had good products from vanstyle. Started with the carrier email to say delivery was being made - took the day off work and nothing turned up .reported this and not even a reply . When it did the fibreglass parts were very bad quality, 2 days of bodywork to prepare for painting. Very very disappointed.”

Posted 4 months ago

Hi Rob, this is not typical - if you could kindly contact the sales team with your order details and information on the product then they will be able to assist further. Thank you.

Posted 4 months ago

“Awful. The guy on the phone made a mistake placing my order, almost ended up with a mix of grey and black curtains. Then when the order did arrive, they’d still sent an incorrect item. Contacted Vanstyle about the error and was told the employee had claimed that I had ordered using part numbers so therefore it must be my error. I don’t even know what the part numbers are for these items. Incompetent with a lying employee who sounded like he would’ve rather been anywhere else when talking on the phone. Still no resolution either, just been left with no response. I’d urge you to use another company for your van stuff.”

Posted 5 months ago

Hi Paul, we're sorry for the confusion that seems to have arisen around your order. The sales team will be notified of your email with no response and this will be investigated further as to whether or not the message was received. Please be advised we are incredibly busy and messages are replied to as soon as possible. Thank you.

Posted 4 months ago

After further investigation we can see no outstanding emails from yourself, additionally a replacement was delivered on the 30th of November. Thanks again.

Posted 4 months ago

“Never answer the phone, what a waste of time”

Posted 5 months ago

Hi Andrew, our phone lines are open and the team are working hard to respond to all customer service enquiries. If you could please contact us via sales@vanstyle.co.uk or try the phone line again we will be more than happy to help!

Posted 5 months ago

“Disappointed that one of the items I ordered is damaged and won't be replaced. Accepted it has been a few weeks, however We were away when delivered and items thrown over my fence. I left clear instructions that if I was not there to leave items with a neighbour. This was not followed. I have only been home a few days and have not had time to check the items hence the time lapse. Please see cctv of courier throwing items over fence. You can hear them hitting my bin. It also explains now why the handle on my bin is broken. I was wondering how it broke.”

Posted 5 months ago

“Ordered roof bars. Not fit for purpose. Have emailed enquiring about retuning the items and received no response.”

Posted 5 months ago

“Purchased curtains for nissan primastar they dident fit tried returning them at my cost vanstyle were very un helpful on every level refused to refund me postage at the cost of £22. It's there fault as there listing does not state sizes to check if they would be suitable. No apology just excuses it's not there fault or problem yet they've taken money from me. Appalling service I wouldent recommend purchasing from them”

Posted 6 months ago

“Ordered 2 sets curtains for 2018 Sprinter. One set arrived, the other placed on back order. First set did not fit. Emailed customer support to check if I had ordered wrong size for my late 2018 van.. receive a reply to confirm that the late 2018 model is different to the earlier 2018 model so yes I have ordered the wrong set.. No offer of assistance, no suggestion of exchange or refund, just confirmation that I had the wrong curtains.. I replied to the email asking if they can be exchanged and can they not send 2nd set out as these would not fit either.. today a few days later I receive a message from the courier saying 2nd pair are on the way.. following this I receive reply from customer service saying you don’t do exchanges I can post them back at my own expense for a refund.. so today I will have another pair on non fitting curtains arrive which is quite unnecessary.. and I will have 2 sets of non fitting curtains.. I’m sure this could have dealt with more effectively”

Posted 7 months ago

“On ordering a bumper protector for a nearly new vehicle I realised within 2 minutes I didn’t need it. On trying to cancel the item via eBay I was told I couldn’t as it had been posted. There is no way in this world you can get an order and post within 2 minutes. I have kept the item because I will need one in the future. But it has left a bad vibe”

Posted 7 months ago

“very poor after sales is my honest opinion based on my experience. Item turned up (not particularly quickly but fine) but I actually wanted to change my order. Several phone calls, phones constantly jammed so never actually got to speak to anyone. A few emails sent (not 1 response), spoke to their "chatbot" online which I THINK generated a ticket, finally someone came back to me to simply say "its been shipped", great! I wanted to change! I have my item now, I am now debating whether to spend time and money sending back or live with it. Very poor, wont shop again”

Posted 7 months ago

“Awful customer service and terrible service in general. I ordered a part for my van amd they sent me the wrong order out. I emailed them several times with no response and I tried calling but all I got each time I called was a voice recording telling me I'm number 5 in the que. Once I receive my order I'll never use these again.”

Posted 7 months ago

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Vanstyle is rated 4.5 based on 3,450 reviews