Vanstyle Reviews

Name: Vanstyle
Address: Unit 1, Bilsthorpe Business Park, Unit 1, Bilsthorpe Business Park, Bilsthorpe
Rating: 4.51

4.5 Rating 3,891 Reviews

87 %

of reviewers recommend Vanstyle

Company Reviews

Metrics

Info

4.5

Based on 3,891 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About Vanstyle:

The UK's leading supplier of van accessories for VW, Ford, Vauxhall and other leading vans

Visit Website

Phone:

01623 797 358

Email:

marketing@vanstyle.co.uk

Location:

Unit 1, Bilsthorpe Business Park,
Unit 1, Bilsthorpe Business Park
Bilsthorpe
NG22 8ST

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Vanstyle 5 star review on 15th November 2024

234

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a small hiccup with delivery communication was excellent and problem was resolved immediately. Wouldn’t hesitate to buy from van style again.”

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Posted 21 hours ago

“Perfect service as usual”

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Posted 1 day ago

“Order Number: 3549534 Very unhappy with customer service and delivery.!Ordered item on 30th November. Courier called me on Wednesday 4th December to let me know arrived with item. When I went to the delivery van to collect parcel, the courier could not find it. He then left with no information and me with no item. I called your customer services and spoke to ‘Stephen’ and he told me he would look into this and I should call him back on Friday 6th December. I actually called Stephen back on Monday the 9th due to still no parcel arriving and requesting a refund (I needed the item to take away with me on the weekend of the 7th as a gift for Christmas). Stephen told me he would get back in touch with me to find the parcel. I insisted I wanted a refund but he assured me he would call back. We are now on Wednesday, the 11th of December and I have still heard nothing !!! very unhappy with the delivery and after sales response customer service has been no support to me and I feel that I have to do all the work after paying out. I will be contacting customer services again today to speak to a manager and insisting on a refund.”

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Posted 2 days ago

Hi Phil, we are sorry about the confusion regarding this delivery and we have refunded you in full for this order. Our courires did let us down on this occasion but that did not need it to become your issue to try and resolve. Regards Vanstyle

Posted 2 days ago

“Hi guys Just to say thank you the bits come on time and well packed look great on my van thank you”

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Posted 2 days ago

“Expensive ...........”

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Posted 3 days ago

Sorry you think we are expensive, we believe we offer products at competitive rates All our prices are displayed on our website It's a shame you missed our Black Friday sale as all our products were on offer with 10% discount Many thanks for the feedback

Posted 3 days ago

“do not buy from these, bought a roof rail for my van which was advertised to fit but to no fault of my own didnt. they got me to send it back for a refund. but i was not reimbused for my initial postage nor was i refunded to send it back when their terms and conditions states that if item is faulty etc they would fund return. tried to contact them after return but no one would answer emails. so absolute scum bags. you have been warned.”

Helpful Report

Posted 3 days ago

Hi there, We're really sorry to hear about the issues you've faced with your order. It's frustrating when a product doesn’t fit as expected, and we understand how disappointing that must be. Regarding the return postage, we appreciate your feedback and will investigate this further. Please reach out to us directly at sales@vanstyle.co.uk so we can assist you better and ensure your concerns are addressed. Thank you for bringing this to our attention.

Posted 3 days ago

“Excellent quick service and good quality products”

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Posted 5 days ago

“Fantastic choice of parts speedy shipping”

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Posted 5 days ago

“Good, prompt service but let down by quality. T6.1 rear mudflaps have poor flap to skirt fitting brackets leading to premature failure through corrosion and fatigue. The skirt nut plate has weld splatter within nuts causing obvious fitting problems and needed re-tapping prior to fitting. Curiously the flap inner stay is heavier gauge material and is quite robust. It would suggest maybe a manufacturer is trying to save a bit of money on thinner gauge side bracket material? Shame because the flaps themselves are good quality.”

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Posted 5 days ago

Hi Michael, thank you for your feedback. We're pleased to hear that you appreciated our prompt service. However, we're sorry to learn about the quality concerns you experienced with the T6.1 rear mudflaps. Your insights regarding the fitting brackets and weld splatter are valuable, and we'll certainly pass them on to our manufacturing team for review. It's great to hear that you found the flaps themselves to be of good quality, and we hope to improve your experience in the future. Thanks for reaching out!

Posted 4 days ago

“Good for helping with issues with product and supply, poor / incorrect mechanical advice”

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Posted 6 days ago

Hi Tom, thank you for your review. We're glad you found our support helpful for product and supply issues. However, we apologize for the poor mechanical advice you encountered. Your feedback is important to us, and we'll make sure to address this internally to enhance our service. We appreciate you taking the time to share your thoughts!

Posted 4 days ago

“Sadly DHL are not as good as Van style products. My purchase has been sat at the local delivery centre since the early hours of Thursday morning.”

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Posted 6 days ago

Hi Mark, we appreciate your feedback. We're glad to hear you value our products, but we're sorry to learn about the delay with DHL. Unfortunately, we’re limited in our control over courier services and understand how frustrating this can be. We’ll make sure to report this to DHL to improve the experience for our customers. Thank you for reaching out!

Posted 4 days ago

“great products, always fit as stated, best thing is well packed for delivery, ive never had a damaged product.”

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Posted 6 days ago

“Product was of good quality. Delivery was very good,unfortunately the rear bumper protector didn't fit my vehicle. So had to return. I would purchase again from Vanstyling for any other items I require.”

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Posted 6 days ago

“Great product excellent quality and prompt delivery. Yet to fit the parts but have used vanstyle in the past and would highly recommend”

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Posted 6 days ago

“Easy ordering process and quick delivery. If I have a slight negative it is the postal charges.”

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Posted 1 week ago

“Excellent seller, the delivery of parts was quick and well wrapped. Very happy husband.”

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Posted 1 week ago

“Ordered a lift kit, cheapest on line i found anywhere. Easy to track, arrived in a couple of days, great service. Will defintely use again.”

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Posted 1 week ago

“Speedy delivery”

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Posted 1 week ago

“Very good quality product.The only tedious thing was the use of DX delivery people.Always had problems with this company .”

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Posted 2 weeks ago

“i purchased 1 off VA0204 REAR SPOILER KIT,when the box was opened i found that 1 off the spoliers had been damaged,there was a dent in the spoiler.as a result my paint shop had to repair it before painting. an additional cost was put onto my bill to cover this work.”

Helpful Report

Posted 2 weeks ago

Hi Tom - we are sorry you had an issue with your purchase. Did you take any pics of the damage before your paint shop carried out any remedial work? If so please email them to us at sales@vanstyle.co.uk and we will take a look in to this.

Posted 2 weeks ago

Vanstyle is rated 4.5 based on 3,891 reviews