Vanstyle Reviews

Name: Vanstyle
Address: Unit 1, Bilsthorpe Business Park, Unit 1, Bilsthorpe Business Park, Bilsthorpe
Rating: 4.53

4.5 Rating 3,469 Reviews

87 %

of reviewers recommend Vanstyle

Company Reviews

Metrics

Info

4.5

Based on 3,469 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Vanstyle:

The UK's leading supplier of van accessories for VW, Ford, Vauxhall and other leading vans

Visit Website

Phone:

01623 797 358

Email:

marketing@vanstyle.co.uk

Location:

Unit 1, Bilsthorpe Business Park,
Unit 1, Bilsthorpe Business Park
Bilsthorpe
NG22 8ST

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Vanstyle 5 star review on 29th April 2024

214

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order the Bumper Protector ABS Rear Ford Transit Custom & Tourneo Custom - (VA5534) Carbon Fibre Effect, I chose the carbon fiber material, but I actually got a regular version of the VA5533, I was disappointed.”

Helpful Report

Posted 1 year ago

Hi - we are sorry you received the wrong order, please do contact us at sales@vanstyle.co.uk for us to help resolve the issue. Apologies for any inconvenience this has caused. Thanks Vanstyle

Posted 1 year ago

“I still haven’t received it so incredibly poor”

Helpful Report

Posted 1 year ago

Hi Glenn We are sorry that your order still hasn't arrived and we apologise for the inconvenience. If you require any further tracking updates please don't hesitate to contact us at sales@vanstyle.co.uk Thank you Vanstyle

Posted 1 year ago

“Item ordered was absolutely fine but for a piece of plastic that weighed no more than 10 grams and fitted through a letter box, at £3.98 postage which didn’t get dispatched for 4 days !! until after my order was placed even though it was showing in stock is overpriced and poor slow service.”

Helpful Report

Posted 1 year ago

Hi Dean Thank you for your comments and feedback and apologies that your order took longer than expected to arrive. We do however hope that you are now enjoying your parts. Thanks Vanstyle

Posted 1 year ago

“hi, unluckily the item still not come, hope in the next days i can receive the delivery”

Helpful Report

Posted 1 year ago

Hi Guido We are sorry that your order still hasn't arrived and we apologise for the inconvenience. If you require any further tracking updates please don't hesitate to contact us at sales@vanstyle.co.uk Thank you Vanstyle

Posted 1 year ago

“T5 foglight surrounds arnt a good fit and have plastic cut off points showing. Ordered some bilstein springs that were out of stock and they cudnt even tell me a rough time of when they would be back in stock. Very dissapointing!”

Helpful Report

Posted 1 year ago

Hi Ronnie We are sorry that you didn't have the best experience with us and if you would like to discuss the issue of the T5 Fog light surround further please do contact us at sales@vanstyle.co.uk We hope that you are now enjoying your springs and apologies for the inconvenience of delayed delievry. Thanks Vantsyle

Posted 1 year ago

“The bolts and rails were to short, the instructions were as much use as a chocolate fire guard. “We haven’t had a problem before” was the only answer I got from customer services. The worst piece of aftermarket accessory I have ever had to fit. Will not be purchasing anything from this company again.”

Helpful Report

Posted 1 year ago

“Terrible experience with Vanstyle. Firstly they delivered a front spoiler which was packaged terribly and was therefore broken as it arrived. Secondly, the product was not as advertised (they marked it as painted however it was not). Finally, when trying to resolve the issues with customer service, they couldn't have been more unhelpful if they tried. I had to escalate the matter before getting an apology and even then, they refused to collect the damaged package. AVOID this company!”

Helpful Report

Posted 1 year ago

Hi Richard - we are sorry to learn you have had a poor experience with us and not at the standard we expect our customers to receive. We have made our management team aware of your feedback to look into the comments you have made to help us improve our service in the future. Please accept our apologies again. Regards Vanstyle

Posted 1 year ago

“Still not arrived”

Helpful Report

Posted 1 year ago

Hi Adam We are sorry your order has taken longer than expected to arrive, if you do require further updates please don't hesitate to contact us at sales@vanstyle.co.uk Thank you Vanstyle

Posted 1 year ago

“Part didn’t fit correctly/ waste of money”

Helpful Report

Posted 1 year ago

Hi Stuarr We are sorry that your part didn't fit properly, if you have further feedback about the issue you experienced please do email us at sales@vanstyle.co.uk and we'll look into this further. Thank you Vanstyle

Posted 1 year ago

“Still haven't received order or refund 4 weeks later. Will not bother with them again”

Helpful Report

Posted 1 year ago

Hi Peter - we are sorry you haven't had the best experience with us on this occasion, we have highlighted this to our customer services team to accelerate a response. Apologies for the inconvenience. Regards Vanstyle

Posted 1 year ago

“Placed an order which was going to take 1 week to arrive when it was in stock. Also phoned to cancel order and was on hold for over 30 mins. Won’t be shopping with van style not very good service for my first order.”

Helpful Report

Posted 1 year ago

Hi Matthew - we are sorry that we didn't get it right for your first order, we hope that we can be of service again in the future. Thanks Vanstyle

Posted 1 year ago

“FRESH AIR STANDOFF LATCH FOR TAILGATE LOCK - VW T5 T6. Very disappointed with my purchase of the I can’t get it to work, it just flops in the lock and the tailgate lock doesn’t line up. Telephoned to ask, and was told it fits, in a nonchalant way. I also thought the quality poor, thin metal with a thin layer of orange.”

Helpful Report

Posted 1 year ago

Hi Chris, Firstly, thanks for leaving a review and bringing this to our attention. We're sorry you're having issues with the Standoff Latch. We absolutely understand that this can be a tricky installation upon the first try, but with a bit of practice, and perhaps a second pair of hands to help align, it can be done relatively quickly. The latches are also manufactured & powder coated locally by a fabrication company. We're therefore sorry to hear you have doubts about the quality of the product. I can only apologise for the response from my colleaugue in the sales department, we'll be sure to offer more helpful instructions around this product in the future. Kind regards, Vanstyle

Posted 1 year ago

“Having contacted them via their own website form I have had no response from them at all.”

Helpful Report

Posted 1 year ago

Hi Chris We are sorry the response times to your email was longer than normal, we thank you for your patience and apologise for any inconvenience this caused. Thanks Vanstyle

Posted 1 year ago

“It’s been two weeks and I still haven’t received my products, not impressed”

Helpful Report

Posted 1 year ago

Hi Darren - we apologise for the late delivery of your order and hope you are now enjoying your parts. Thanks Vanstyle

Posted 1 year ago

“Terrible service !! 12 days and still no part what I ordered , paid a decent postage price , after 25 emails of this lot being smart , telling how great they are , 51% bad reviews on trust pilot says otherwise , really bad company . With couldn’t care less staff …”

Helpful Report

Posted 1 year ago

Hi - firstly we apologise for the late delivery of your order and hope you are now enjoying your parts. Also we sorry to learn you haven't had the experience we would expect you to have and have shared your comments with the customer services team. We also respect all reviews, however Trustpilot isn't our active review platform which is why there are only 37 reviews on there at the time of replying the 9th August 2022. Hopefully our 4.6 out of 5 rating from 2150 via reviews.io helps to give a little more assurance that we do take all feedback very seriously. Thank you for taking the time to share your comments. Vanstyle

Posted 1 year ago

“We ordered a full set of curtains for our T5.1 they arrived quickly which was great. Just a shame that they can’t be bothered to respond to an email telling them that a pack of screws was missing from the kit. I had to go out and buy more so I could install them”

Helpful Report

Posted 1 year ago

Hi Glenn - we apologise for the inconvenience and error with your order and thank you for bringing it to our attention. Thanks Vanstyle

Posted 1 year ago

“Not arrived”

Helpful Report

Posted 1 year ago

Hi David - we apologise for the late delivery of your order and hope you are now enjoying your parts. Thanks Vanstyle

Posted 1 year ago

“Prices are incorrect you don’t take on all the details before giving a low quote Will not use you again”

Helpful Report

Posted 1 year ago

Hi Rob - we are sorry to learn you have not had the experience we hoped you would have, if there are further comments or details that you feel we should be aware of to help look into this further, please do email them to us at sales@vanstyle.co.uk Thank you Vanstyle

Posted 1 year ago

“Returned item,said they haven't had it,yet evri shows proof it was delivered,vanstyle came ume up with an excuse,and said they would sort a refundwhich would take 30 days,it was for 23 pound,still not heard back,yet I have evidence it was returned to palm automotive(vanstyle)will not purchase again.not even heard a dickie bird to tell me what's happening”

Helpful Report

Posted 1 year ago

“Waiting to get emails about returning a product extremely worried after reading reviews”

Helpful Report

Posted 1 year ago

Hi Stephen Please be reassured we reply to all emails and we have highlighted your feedback to our customer services team to expedite your reply. Thank you Vanstyle

Posted 1 year ago

Vanstyle is rated 4.5 based on 3,469 reviews