Vanstyle Reviews

Name: Vanstyle
Address: Unit 1, Bilsthorpe Business Park, Unit 1, Bilsthorpe Business Park, Bilsthorpe
Rating: 4.53

4.5 Rating 3,482 Reviews

87 %

of reviewers recommend Vanstyle

Company Reviews

Metrics

Info

4.5

Based on 3,482 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Vanstyle:

The UK's leading supplier of van accessories for VW, Ford, Vauxhall and other leading vans

Visit Website

Phone:

01623 797 358

Email:

marketing@vanstyle.co.uk

Location:

Unit 1, Bilsthorpe Business Park,
Unit 1, Bilsthorpe Business Park
Bilsthorpe
NG22 8ST

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Vanstyle 5 star review on 29th April 2024

214

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ll send a review when I receive the items”

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Posted 1 week ago

“I’ll be happy to leave a review, as soon as my stuff arrives 😀 regards, Jill”

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Posted 3 weeks ago

“Prices look great - ordering process not so good I placed an order 10 days ago for roughly £215 worth of items. But it only charged (preauthorised) my card £1. Then a few days later it tried to take the balance. This led to there not being any money in the account (as I keep it in my savings acc when not in use) I eventually had to call up to try and get the payment sorted - this took over 45 minutes on hold. I paid and understood that it was late in the day but parts would be shipped weds Thursday I had an email to say that parts were being shipped Thursday - I thought great! At least I’ll get them Friday latest Friday. Still no tracking but they send me an email asking me to review service. I’m going away Sunday. Not impressed as the parts were needed for my van specifically for this trip.”

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Posted 1 month ago

“Door trim was OK, didn't seem to fit really snug but fine ... also the panel clips cracked and weren't strong enough to clip the lower part of the panel down, bought some better clips. They should really supply a couple of spares with the trim...”

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Posted 1 month ago

“Happy to change this to a 5 star if they sort out the problem i asked the too not just ignore me !”

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Posted 1 month ago

“Communication needs to be better when you place an order. You need more people to answer the sales phone when I was trying to find out about my order it took me two hours of trying to get through”

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Posted 2 months ago

Hi Peter, Apologies for this, I will pass this feedback onto the sales team. If you need any further help, please drop an email to sales@vanstyle.co.uk. Thanks, Vanstyle

Posted 2 months ago

“Order and delivery was faultless. The kit is cheap.”

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Posted 3 months ago

“The product arrived in good condition although the shades supplied didn’t fit the rear tailgate widow. This is a Peugeot rifter long 2020 with opening rear window. We could have done with some more clips for the sliding doors.”

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Posted 3 months ago

“The dive bars I ordered for my Transit Custom are Excellent, very well packed. The only downside in my first experience with Vanstyle, was the communication. I had to send several emails/messages before I got an answered. It was also a very robotic response. Remember without your customers, you have no business.”

Helpful Report

Posted 4 months ago

Hi Bryan, apologies you feel this way regarding the response time - the festive period is obviously an incredibly busy period for us and we strive to respond to everyone as soon as possible. We believe your query has been resolved, but should you have any further questions please send us an email.

Posted 4 months ago

“I'm sorry but can't leave much of a review as my order is for my son for Christmas but the order arrived on time and packaging was in good order.”

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Posted 4 months ago

Hi Linda, we're happy to hear your items arrived on time and in good order as expected. We hope your son loves it!

Posted 4 months ago

“Splitter looks good fitted. Was shipped missing the fitting kit in the box. This took over a week to be shipped out to me.”

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Posted 4 months ago

“Let down by delivery company”

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Posted 6 months ago

Hi there, whilst we accept this is frustrating, we can only pass this information onto the delivery company and advise them to act sooner when an issue arises - thank you for the feedback, we will be sure to pass this information onto our courier. We have updated our delivery services recently so we have seen an improvement in delivery and timings. Thanks.

Posted 5 months ago

“Wide selection of products but poor value. Very mean not to nclude the window stickers with the already expensive pedal security guard.”

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Posted 6 months ago

“The installation instructions are so small even magnified they are hard to read and the bumper cover doesn’t cover al of the bumper it leaves a gap under the doors”

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Posted 7 months ago

“We haven't had time to unpack and use the item yet but expect to use it when the weather permits.”

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Posted 7 months ago

“My only complaint is the expensive postage. Otherwise excellent service.”

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Posted 7 months ago

“Just couldn’t get through on the phone. Always seemed to be number 4 in the queue. Hung on for 60 mins once! 2nd email replied to with web link for the part I needed”

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Posted 7 months ago

“Products as described. Would have been useful to know how long the delivery would take, and to be provided with a means of tracking my order.”

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Posted 7 months ago

“Good stock and products. Customer service could be improved”

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Posted 8 months ago

“Product quality excellent, communication terrible, contacted to confirm delivery on several occasions via web messenger (generic response with no answer) and then waited over an hour to be answered on the phone.”

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Posted 8 months ago

Vanstyle is rated 4.5 based on 3,482 reviews