Vanstyle Reviews

Name: Vanstyle
Address: Unit 1, Bilsthorpe Business Park, Unit 1, Bilsthorpe Business Park, Bilsthorpe
Rating: 4.51

4.5 Rating 4,165 Reviews

87 %

of reviewers recommend Vanstyle

Company Reviews

Metrics

Info

4.5

Based on 4,165 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About Vanstyle:

The UK's leading supplier of van accessories for VW, Ford, Vauxhall and other leading vans

Visit Website

Phone:

01623 797 358

Email:

marketing@vanstyle.co.uk

Location:

Unit 1, Bilsthorpe Business Park,
Unit 1, Bilsthorpe Business Park
Bilsthorpe
NG22 8ST

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256

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No communication as to when order will be fulfilled”

Helpful Report

Posted 23 hours ago

Hi Paul, we are sorry but the side bars you have ordered have been recently discontinued by our supplier and are no longer availiable - we have cancelled your order Regards Vanstyle

Posted 8 hours ago

“Item arrived in good time and appears to be good quality but no instructions provided, emailed to request them and still haven't received any so a bit disappointed with the lack of customer service.”

Helpful Report

Posted 1 week ago

Hi - out customer service tam have mailed you regarding fitting these curtains. Regards Vanstyle

Posted 1 week ago

“The product i bought was great. I requested to collect on my order, but they posted it instead and charged postage, which was an extra unnecessary cost.”

Helpful Report

Posted 2 weeks ago

Good Morning Pleased to hear that the product was good! Disappointed that we let you down regarding the collection and postage. I apologize for our mistake, if you contact me on paul@vanstyle.co.uk and give me the Order Number we will refund your postage

Posted 2 weeks ago

“The quality was very poor not like vanstyles usual standard”

Helpful Report

Posted 2 weeks ago

Really disappointed to hear you are not happy with the quality of our product.

Posted 2 weeks ago

“I had ordered some larger items and some smaller items. The smaller items arrived scuffed and damaged, due to the way the had been packaged up with no packaging and just left in the box with the larger items. Seems like a right rigmarole to send em back. Ordered replacements from elsewhere. Disappointing.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback - this will be fed back to our warehouse operatives A disappointing review - we are very sorry you have had a poor experience dealing with Vanstyle

Posted 2 weeks ago

“Been good in the past. Bought some wheels first thing last Monday morning, didn’t hear anything so rang them Wednesday morning, was told they were being dispatched that day, to then receive an email to say they had been discontinued and refunded. Only just got money back in my bank exactly a week later. No phone call or option to buy different wheels ,nothing. Shouldn’t be advertised when they haven’t got them to post. Wouldn’t mind so much but I bought new tyres to get them on in time for mot”

Helpful Report

Posted 4 weeks ago

Hi - we are very sorry for the poor communication regarding this issue. We are working hard to keep the stock levels on the website correct but unfotrunately these issues ocassionally pop up. Our customer service team will be giving you a call to discuss this directly.

Posted 4 weeks ago

“The processing and delivery time was good. Frustratingly the package arrived damaged with the item bent. After reading the return instructions, it was just a pain of a process so I just did my best with what I had and tried to rebend it back into shape. Not ideal but seems to work alright. I know the damage is more of the couriers fault but the returns process didn't seem to friendly even with faulty goods.”

Helpful Report

Posted 4 weeks ago

Sorry about this - please send the image to our customer service team - sales@vanstyle.co.uk

Posted 4 weeks ago

“Their products are similar to any others on the market, likely from same suppliers so no major issues on quality over competitors. However their fitting instructions are very poor, so I have to go to competitor sites to find instructions.”

Helpful Report

Posted 1 month ago

Hi = we are sorry if you had problems with the fitting of your purchase, our customer service team are allways happy top help if you ereach out to them Vanstyle

Posted 1 month ago

“It's a problem for me to admit a review because both my order was called, I do not live in GBR so the only thing I would like you to change is the possibility for customers to select which country they live in since you dont deliver anywhere else.”

Helpful Report

Posted 1 month ago

Good Morning We are very sorry that we do not currently ship our products overseas This should be communicated on our websites and our order system should NOT allow an order to be taken if the address is not in the UK. We will review both of these Once again sorry for any inconvenience

Posted 1 month ago

“The VW mat was very good quality, but the non-VW rear mat for the multivan was lesser quality and doesn't even fit, even though it states standard multivan”

Helpful Report

Posted 2 months ago

Hi John , we are sorry you are not happy with the rear mat. Please reacnh out to our customer service team - sales@vanstyle.co.uk who will be happy to help with this.

Posted 2 months ago

“Ordered things before which have always been great but my last order even though advertised wasn't in stock , why advertise things for sale if you don't have them”

Helpful Report

Posted 3 months ago

Hi Paul - Thank you for sharing your experience with us. We’re really sorry to hear that the item you wanted wasn’t in stock, especially when it was advertised. Due to the website showing "live" stock listings it looks like you ordered in between the stock level updates. We understand how frustrating this can be, and we appreciate your feedback as it helps us improve our inventory accuracy. Please know that we’re continuously working to enhance our service and product availability. If you have any further concerns or need assistance, feel free to reach out to our customer service team. Thank you for your understanding!

Posted 3 months ago

“Having bought several items in the past and been more than happy with the service I've received I can't complain about the speed of order processing or speed of delivery, but unfortunately I ordered an abs bumper protector that arrived damaged the courier had clearly tried to fold it causing the abs to be bent out of shape and crack, emailed customer service with pictures and have been ignored! More a review of the couriers they use and the lack of of customer service response, sort those out and you've got a good company! if you pay £13 for delivery of a item you expect it to arrive undamaged.”

Helpful Report

Posted 4 months ago

Thank you for your feedback We are very sorry you have had a poor experience with our delivery service Finding good courier companies to deliver undamaged parts is very difficult and we are constantly reviewing our offering Rest assured your order will be looked into early next week and one of our customer service agents will contact you to arrange either a refund or to send out another item

Posted 4 months ago

“Purchased led number plate lights for 2019/24 transporter t6.1 do not fit to make water tight seal without modification (cut corners so they recess) also throw dash warning light on for number plate light failure even when working. 8.99 excessive delivery charge in my opinion.”

Helpful Report

Posted 4 months ago

Hi Kevin,we are sorry to hear about the issues with your number plate lights, please contact our customer service team - sales@vanstyle.co.uk - who we be able to resolve this for you Regards Vanstyle

Posted 4 months ago

“Ordered the bug deflector, parcel arrived with no stickers in it and box was open and damaged. We are aware this may not be due to the company’s mistake but from the courier company. We have emailed about the stickers and still had no reply, my dad (Bennett’s distribution) orders from here a lot and was quite disappointed with this purchase this time around, hope you can get bsck to us about the stickers and damage the deflector has due to broken box”

Helpful Report

Posted 4 months ago

Hi Harley, thank you for your review. We're sorry to hear about the issues with your parcel and the missing stickers, and we appreciate your understanding that this may not have been our fault. We will definitely look into the damage reported regarding the deflector and ensure we respond to your email about the stickers promptly. Your feedback is important, and we're committed to improving your experience moving forward. Thank you for bringing this to our attention.

Posted 4 months ago

“Expensive ...........”

Helpful Report

Posted 5 months ago

Sorry you think we are expensive, we believe we offer products at competitive rates All our prices are displayed on our website It's a shame you missed our Black Friday sale as all our products were on offer with 10% discount Many thanks for the feedback

Posted 5 months ago

“Good, prompt service but let down by quality. T6.1 rear mudflaps have poor flap to skirt fitting brackets leading to premature failure through corrosion and fatigue. The skirt nut plate has weld splatter within nuts causing obvious fitting problems and needed re-tapping prior to fitting. Curiously the flap inner stay is heavier gauge material and is quite robust. It would suggest maybe a manufacturer is trying to save a bit of money on thinner gauge side bracket material? Shame because the flaps themselves are good quality.”

Helpful Report

Posted 5 months ago

Hi Michael, thank you for your feedback. We're pleased to hear that you appreciated our prompt service. However, we're sorry to learn about the quality concerns you experienced with the T6.1 rear mudflaps. Your insights regarding the fitting brackets and weld splatter are valuable, and we'll certainly pass them on to our manufacturing team for review. It's great to hear that you found the flaps themselves to be of good quality, and we hope to improve your experience in the future. Thanks for reaching out!

Posted 5 months ago

“Good for helping with issues with product and supply, poor / incorrect mechanical advice”

Helpful Report

Posted 5 months ago

Hi Tom, thank you for your review. We're glad you found our support helpful for product and supply issues. However, we apologize for the poor mechanical advice you encountered. Your feedback is important to us, and we'll make sure to address this internally to enhance our service. We appreciate you taking the time to share your thoughts!

Posted 5 months ago

“Sadly DHL are not as good as Van style products. My purchase has been sat at the local delivery centre since the early hours of Thursday morning.”

Helpful Report

Posted 5 months ago

Hi Mark, we appreciate your feedback. We're glad to hear you value our products, but we're sorry to learn about the delay with DHL. Unfortunately, we’re limited in our control over courier services and understand how frustrating this can be. We’ll make sure to report this to DHL to improve the experience for our customers. Thank you for reaching out!

Posted 5 months ago

“All good until delivery , expensive delivery charge and DHL over a week , ended up collecting from local depot”

Helpful Report

Posted 6 months ago

We are sorry you are not happy with our delivery charges and also the amount of time this delivery seems to have taken. Unfortunately, we have very little control over our couriers and this parcel seems to have been "stuck" for almost a week in their Bristol depot. This will be reported back to their regional sales manager. Once again please accept our apologizes.

Posted 6 months ago

“Ordered seat covers for 2024 transit custom. Well made & fit well. Only downside is my van has 2 arm rests as standard but covers only came with 1 armrest cover. Contacted vanstyle & was told i would have to purchase another full set as they wouldn’t supply the extra cover on its own”

Helpful Report

Posted 6 months ago

Hi there, thank you for your feedback. We're glad to hear that the seat covers fit well and are well made. However, we're sorry for the inconvenience regarding the armrest covers. We understand how important it is to have a complete set for your needs. We'll take your comments on board for future offerings. Thanks for reaching out!

Posted 6 months ago

Vanstyle is rated 4.5 based on 4,165 reviews