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Vanstyle Reviews

4.5 Rating 4,463 Reviews
87 %
of reviewers recommend Vanstyle
Company Reviews Metrics Info
4.5
Based on 4,463 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Returns Process
Easy
Read Vanstyle Reviews

About Vanstyle:

The UK's leading supplier of van accessories for VW, Ford, Vauxhall and other leading vans

Visit Website

Phone:

01623 797 358

Email:

marketing@vanstyle.co.uk

Location:

Unit 1, Bilsthorpe Business Park,
Unit 1, Bilsthorpe Business Park
Bilsthorpe
NG22 8ST

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Barry Rohan Price
Verified Buyer
“Ordered 3items only 1 arrived took 2 days to find out they forgot to send the other 2”
Helpful Report
Posted 4 years ago
Hi Barry - we are sorry there were issues with your order and that some items were missing. If you do require any further assistance please do contact us at sales@vanstyle.co.uk Thank you
Posted 4 years ago
Mike Cousins
Verified Buyer
“After saying on the website the wheels were in stock turns they weren’t and after 5 weeks of me calling and them fobbing me off and also no apology I decided to get a refund 😒”
Helpful Report
Posted 4 years ago
Hi Mike - we are sorry to learn we didn't get our customer service quite right on this occasion. We will take your comments on board to help us improve in the future. Thank you
Posted 4 years ago
Goncalo Baptista
Verified Buyer
“The tracking system for the order does not work at all. The package is stuck in customs and still not sure if I will get it.”
Helpful Report
Posted 4 years ago
Hi Goncalo - we are sorry to learn your order is having problems getting to you, unfortunately, we are aware our couriers have experienced a few issues with international orders post-Brexit. We hope it arrives soon and please do contact sales@vanstyle.co.uk if you require any further assistance. Thank you
Posted 4 years ago
Chris Powell
Verified Buyer
“Roof bars don’t fit rhino ladder clamps !!!! Mmmmm”
Helpful Report
Posted 4 years ago
Hi Chris - We are sorry to learn that your product isn't fitting properly, please do contact our customer services team at sales@vanstyle.co.uk if you require any assistance. Thank you
Posted 4 years ago
Alex Alvarez Gonzalez
Verified Buyer
“Todavía no he recibido el paquete y me gustaría saber dónde está. Muchas gracias!”
Helpful Report
Posted 4 years ago
Hi Alex, please contact our customer services team at sales@vanstyle.co.uk if you require further assistance tracking your order. Thank you
Posted 4 years ago
Anonymous
Verified Buyer
“Do not use shocking customer service item was damaged and would not accept returns after 48 hours”
Helpful Report
Posted 4 years ago
Hi thank you for your feedback, we have made our Management Team aware of comments to help improve our service in the future. Thank you
Posted 4 years ago
Andy Harman
Verified Buyer
“Got led reversing lights item says no need for load resistor. 1st time i used them they stayed on i only noticed when i got home. (This made my van brake highway coad) I had to fit load resistor to fix. Then they sent email try to buy reviews with chances to win. I did not opt in to any marketing so this is also breach of GDPR”
Helpful Report
Posted 4 years ago
Hi Andy - thank you for your feedback, we have passed your comments to our Management Team regarding the issues you have experienced with the product. Also please be assured we take the use of your data incredibly seriously and only send you communications that we believe are of relevant interest to you, therefore we feel asking for a review of your experience is a relevant part of your overall experience and allows us to gather important feedback as you have provided. If you would like any further information about our privacy policy and how we use your data please visit https://www.vanstyle.co.uk/van/information/privacy-notice/ or alternatively you can email us at sales@vanstyle.co.uk Thank you
Posted 4 years ago
Anonymous
Verified Buyer
“Ordered roof bars on 7th January 2021 - we are now on 29th April and still no roof bars!!!!! If I’d of purchased elsewhere I would of had them within the week. Haven’t been updated since March either.”
Helpful Report
Posted 4 years ago
Hi - we are sorry to learn you have had to wait so long for your order, we have passed your comments to our Management Team to help improve our service in the future. Thank you
Posted 4 years ago
Nino Mac Mahon
Verified Buyer
“Terrible terrible avoid at all costs!!!! Returned a bonnet spoiler in perfect condition in the exact same packaging it was sent in registered post and no refund as allegedly it was snapped in half. Terrible customer service total gansters!!!!”
Helpful Report
Posted 4 years ago
Hi Nino - thank you for providing your feedback, we have passed your comments to our Management Team to help us improve our customer service in the future. Thank you
Posted 4 years ago
Jeffrey Jones
Verified Buyer
“Cannot get through to offices 2 orders not been delivered after years of dealing with you. Poor service”
Helpful Report
Posted 4 years ago
Sorry Jeffrey that you had issues contacting us with regards to your orders. Please contact us at sales@vanstyle.co.uk if you require any further assistance. Thank you
Posted 4 years ago
Danitha Ranasingha
Verified Buyer
“First purchase went well including 1 week of extra waiting time. But items are good. 1 item was bit damaged (MB Vito rear tail gate silver panel) but I have managed fix to my van. Second purchased done 1st week of April haven’t received the items at all. Tried to contact by phone but no luck, voice mail box full! Hence I have made a claim against via PayPal to get a refund. Even for that they haven’t replied yet.”
Helpful Report
Posted 4 years ago
Hi Danitha - we are sorry we didn't get things quite right with your order on this occasion. We have made our Management Team aware of your comments so we can improve our customer service in the future. Thank you
Posted 4 years ago
Stacey Howe (a)
Verified Buyer
“Customer service is terrible will never use again”
Helpful Report
Posted 4 years ago
Hi Stacey - we are sorry our service let us down on this occasion, we continue to work hard to keep on improving so that all of our customers experience the same high standards we set. Thank you
Posted 4 years ago
James Peat
Verified Buyer
“Great products at a great price, customer service is good to along with fast delivery.”
Helpful Report
Posted 4 years ago
Hi James - if there is anything else we can help with please do let us know as your 1-star rating doesn't seem to represent the feedback provided. Thank you
Posted 4 years ago
John Halligan
Verified Buyer
“I still haven’t received what I ordered very disappointed”
Helpful Report
Posted 4 years ago
Hi John - sorry you are having to wait for your order, please contact us at sales@vanstyle.co.uk if you require any further assistance. Thank you
Posted 4 years ago
Neil Williams
Verified Buyer
“Sadly the product I bought was of very poor quality, purchased another from a different source , lesson learnt .”
Helpful Report
Posted 4 years ago
Hi Neil - we are sorry we lost your business on this occasion, we have passed your feedback to our management team to help improve our experience in the future and we hope we get another chance to be of service to you in the future. Thank you
Posted 4 years ago
Phil Kemp
Verified Buyer
“Cheap and nasty.”
Helpful Report
Posted 4 years ago
Hi Phil - we are sorry to receive your feedback, please contact us at sales@vanstyle.co.uk if we can be of further assistance. Thank you
Posted 4 years ago
Vanstyle is rated 4.5 based on 4,463 reviews
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