Trade Van Accessories Reviews

Name: Trade Van Accessories
Address: Unit 2 Fulwood View, Brookside Way, Huthwaite, Nottinghamshire
Rating: 4.42

4.4 Rating 754 Reviews

84 %

of reviewers recommend Trade Van Accessories

Company Reviews

Metrics

4.4

Based on 754 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, highly recommended.”

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Posted 2 years ago

Thank you so much, Grant, for your generous 5 star rating! We strive to provide excellent service and are delighted to hear that you have had such a positive experience with Trade Van Accessories. We are pleased to hear that you would recommend us to others. Thank you again for your feedback!

Posted 2 years ago

“Very good”

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Posted 2 years ago

Thank you, John, for your 5-star rating of Trade Van Accessories! We really appreciate your feedback. Thanks again!

Posted 2 years ago

“Brilliant Helpfull on phone Prompt delivery Exactly what it says on advertising Quality and cheaper than most”

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Posted 2 years ago

Thank you so much for your 5-star rating, Jason! We are so pleased to hear that you had a great experience with us – from the helpful team on the phone, to the prompt delivery, to getting the exact product you wanted, to the quality and value for money of our accessories. We really appreciate your feedback!

Posted 2 years ago

“Good service we’re able to help when I realise I had bought the wrong rails and am able to return them”

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Posted 2 years ago

Thanks so much for your 4 star rating, David! We're glad to hear that the service was good and that we could help you with your order. Thanks again for your feedback, it's greatly appreciated.

Posted 2 years ago

“Very pleased with your product, no problem with the fitting exactly what I wanted”

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Posted 2 years ago

Thank you so much, Richard, for your five-star rating of Trade Van Accessories! We're thrilled to hear that you're very pleased with our product and that the fitting was exactly what you wanted. Your satisfaction is our priority, and we're so glad that you're happy with it!

Posted 2 years ago

“The service provided was very good. Fast shipping and good communication received from the customer service on the item I ordered.”

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Posted 2 years ago

Thanks so much for your 5 star rating, Andre! We're so pleased to hear that the service provided was very good. Fast shipping and good communication from customer service are such important parts of an enjoyable shopping experience, and we're glad you felt we hit the mark!

Posted 2 years ago

“Product very good, assembly/fitting instructions could have been better.”

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Posted 2 years ago

Thanks Nick for your 4 star rating! We appreciate your feedback!

Posted 2 years ago

“.great product thanks.”

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Posted 2 years ago

Thank you for your 5-star rating of Trade Van Accessories! We really appreciate your feedback.

Posted 2 years ago

“Excellent service.. even got an extra bar for free 🙃”

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Posted 2 years ago

Thank you so much, Rob, for giving us a 5-star rating on Trade Van Accessories! We're really glad to hear that you had an excellent experience with our services. We truly appreciate your feedback and hope you will continue to shop with us in the future.

Posted 2 years ago

“Fitted easily. They look great . Quality was great. What more can I say”

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Posted 2 years ago

Thank you so much for the 5 star rating, David! We're so pleased to hear that the trade van accessories fitted easily, looked great, and the quality was great - what more could we ask for? We appreciate your support!

Posted 2 years ago

“I bought some running boards for my car. I stated which model they was for and the boards that was sent out was the wrong ones for my model. I phoned up to ask about returning them and they said they was definitely the ones to fit my car but i explained they wouldn't fit. They told me i had to send them back to get a refund which cost me £56. When i got my refund off them there was no postage costs refund. I ended up being £80 out of pocket because of there mistake. There not helpful at all.”

Helpful Report

Posted 2 years ago

Hello Chris, Thanks for taking the time to leave your feedback regarding your order. The information that you provided showed that the item ordered was the item sent. However we can assist with the fitting of any product as we do have qualified fitting technicians on site. So please send some pictures of where you having trouble with the fitting to our customer service team and our fitting technicians can offer further advice. Kind regards TVA

Posted 1 year ago

“I needed a set of roof bars for my van, some sites I looked at were expensive, trade van popped up, the prices are good and they were in stock so I ordered them. They turned a a few days later, no damage, they fit the van fine, a good experience.”

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Posted 2 years ago

Thank you for the 5 star rating, Stuart! We are thrilled to hear that you had a good experience with us! We appreciate your business and hope to see you again soon!

Posted 2 years ago

“Fab items and fast delivery, thank you!”

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Posted 2 years ago

Thank you Paul for your 5 star rating of Trade Van Accessories! We appreciate your kind words and are so glad you had a great experience with our products and delivery. We look forward to serving you again soon!

Posted 2 years ago

“Great customer service. I lost the clip on cover on my Vito roof rails after installing. One call to customer service and they sent a replacement free of charge. Couldn't ask for more.”

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Posted 2 years ago

Thank you so much, Richard, for your fantastic 5 star rating! We strive to provide great customer service, and we're delighted to hear that we exceeded your expectations. Many thanks again for your review!

Posted 2 years ago

“Good communication and excellent delivery. Roof rack was good quality and as needed”

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Posted 2 years ago

Thank you so much, Steve, for your five-star rating of Trade Van Accessories. We're thrilled to hear that our communication was good and that our roof rack was of excellent quality. We appreciate your kind words and continued support.

Posted 2 years ago

“The boards are fabulous. Great delivery and great quality. I couldn't be happier. My car looks really great. I would definitely recommend Trade Van.”

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Posted 2 years ago

Thank you Romilly for your 5 star rating of Trade Van Accessories! We are so glad that you were pleased with the boards, as well as the delivery and quality. We appreciate your support!

Posted 2 years ago

“Mis-sold side steps that they stated were compatible with my vehicle. Spent lots of money and time trying to fit them. Eventually, I paid for a mechanic, only to be told it was impossible for the item to be fitted. Avoid this retailer!!”

Helpful Report

Posted 2 years ago

Hello Paul, Thanks for taking the time to leave your review. We sold the side steps in August 2022. You reached out to us almost a year later with needing help with fitting the side steps. We did offer to assist with the fitting of the product, providing pictures and assistance from our qualified fitting technicians. However we do recommend always checking with our sales team to make sure the correct item is ordered for your vehicle. And then checking the combability of the goods within the allotted returns period so that we can assist in sorting any issues out. We did on this occasion allow the item to be returned if in still good condition and not damaged. They were returned but the item wasn't packaged well and the item arrived back very damaged, so we could not issue a refund as the product was so badly damaged. But you can make a claim with your chosen courier company for compensation. To avoid issues like this we recommend ensuring the item is packaged correctly to avoid any damage in transit. We will provide assistance with the proof of the damage to make your claim with the courier. Please contact our customer service team for any further assistance. Kind regards TVA

Posted 1 year ago

“Ordered a pair of foot bars for my Kia sportage . Arrived in good time . Great value for money ,very pleased & the car looks great! Deffinately recomend 5*”

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Posted 2 years ago

Thank you so much for your 5 star rating, RAECHEL! We really appreciate your support! We are delighted to hear that the side steps for your Kia Sportage arrived in good time and that you are pleased with the value for money. Kind regards TVA

Posted 2 years ago

“One star off as the bars were not the correct ones for my car (turns out there are 2 types of fittings) but other than that Trade Van Accessories were first class. Excellent customer service and support on the return, even recommended a courier company. Kept me in touch on the refund.”

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Posted 2 years ago

Thank you Rob for your 4 star rating of Trade Van Accessories! It is very encouraging to hear that you were satisfied with the excellent customer service and support we provided. Thank you for your feedback. Kind regards TVA

Posted 2 years ago

“Great product delivered on time”

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Posted 2 years ago

Thank you so much, Gillian! We're thrilled to hear that you enjoyed the product and that it arrived on time. Thanks again for your feedback!

Posted 2 years ago

Trade Van Accessories is rated 4.4 based on 754 reviews