Trade Van Accessories Reviews

Name: Trade Van Accessories
Address: Unit 2 Fulwood View, Brookside Way, Huthwaite, Nottinghamshire
Rating: 4.42

4.4 Rating 754 Reviews

84 %

of reviewers recommend Trade Van Accessories

Company Reviews

Metrics

4.4

Based on 754 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The side steps (the most expensive in their range) that I purchased for my Fiat Fullback pickup truck are very attractive and of solid construction. However, the mounting brackets are of poor design and do not fit correctly and the post-sale customer service has been extremely poor. The brackets are too short resulting in the step being totally hidden by the sill with only a 20mm gap meaning that they are useless as a side step. My emails and answer phone messages were unanswered. It took 6 phone calls to get hold of a member of staff. The staff member was uninterested and just said that's how they should fit. Not what I expected for £242.”

Helpful Report

Posted 2 years ago

“Not fitted steps yet but look good Hoping they fit without much aggro. Delivery was first class service And the price was good too.”

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Posted 2 years ago

Thank you for the four star rating, Andrew! We're glad to hear that you're satisfied with our delivery service and with the price. We hope that the steps fit seamlessly and without too much trouble. Thank you for choosing Trade Van Accessories!

Posted 2 years ago

“Ordered and paid for. Delivered to the wrong address and found a week later. There were no fixing brackets, so unable to fit the steps. Contacted Van Accessories, who said they would send replacement brackets . A week later still no brackets. Contacted the Tradee Van centre, who contacted the courier to be told that they had been lost in transit. They are now out of stock of brackets and steps. I was offered a £60 discount if i decided to keep the steps, minus the brackets. I declined this and a collection of the steps has been arranged, and a full refund promised. Frustrating, as the steps themselves seem of good quality. I will try and source the same set elsewhere. CRAZY SITUATION”

Helpful Report

Posted 2 years ago

Hello Christopher, Many thanks for taking the time to write your review. We do apologize for the issues you had with the courier service, delivering the item to the wrong address and then loosing the bracket kit. Unfortunately on rare occasions the couriers can loose the goods, so we do apologize about this. We would have loved to have the brackets to send you, but on this occasion they were out of stock. If there is anything else we can do to assist with finding some alternate side steps, please feel free to get in touch with us. Kind regards TVA

Posted 2 years ago

“Great service and communication and the side steps I bought bolted straight on ad they said it does . Very happy snd will use again . Allen”

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Posted 2 years ago

Thank you Allen for the 5 star rating! We are thrilled that you were satisfied with our great service and communication, and the product purchased. We are delighted you will be using us again, we look forward to assisting you again with your automotive accessories. Kind regards TVA

Posted 2 years ago

“Seem to be ok quality but runner boards are sitting alot lower than the car body work and also at an angle as if tge brackets are not level/bent correct, also flex when stood on. I see why these are £160 rather that £260, quality/finish isnt as good.”

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Posted 2 years ago

Hello Paul, Many thanks for your review. We would like to help rectify this issue for you. Can you please send some pictures to our sales email of how and where the brackets are fitted. And also a picture of the boards fitted. With the pictures we should be able to assist you further with the fitting issues you are experiencing. Kind regards TVA

Posted 2 years ago

“Excellent quality product very happy with my purchase”

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Posted 2 years ago

Thank you so much Ian for your 5 star rating of Trade Van Accessories! We're thrilled to hear that you're happy with your purchase and found our product to have excellent quality.

Posted 2 years ago

“Easy ordering package well and speedy delivery and the roof bars fit perfectly would recommend to anyone and prices are good Thanks”

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Posted 2 years ago

Thank you, Christopher, for your 5-star rating of Trade Van Accessories! We are delighted to know that our easy ordering, speedy delivery, and perfect-fitting roof bars have invited your repeat business. We sincerely appreciate your business, and look forward to seeing you again soon.

Posted 2 years ago

“Excellent service part arrived in time”

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Posted 2 years ago

Thank you so much for your 5 star rating, Kumar! We are so glad that you received your part in time and had excellent service.

Posted 2 years ago

“Cross bars are still missing.”

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Posted 2 years ago

Thank you for taking the time to leave a review We understand how frustrating it is not to receive an order, or if it arrives late. The couriers do not tend to deliver items unless there is someone home to accept the goods due to the value of the order. SO this could be the reason behind the delay. But to ensure that we make things right for you, could you please contact our customer service team. We would like to investigate the issue thoroughly and take appropriate action to rectify it. Please either call our sales team or email us. Your satisfaction is our top priority. Kind regards, TVA

Posted 1 year ago

“Mark Lewis was very good.”

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Posted 2 years ago

Thank you for the 5-star rating, David! We're thrilled you had a great experience with Trade Van Accessories.

Posted 2 years ago

“Great service from these guys. Very quick delivery and after a small issue with the delivery handling they sent out a replacement in a few days. Will definitely use again.”

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Posted 2 years ago

Thank you so much, Alan, for the 5 star rating! We really appreciate your kind words. We're glad to hear that you had a great service experience and that any issue you experienced with the delivery handling was quickly resolved! We look forward to seeing you again!

Posted 2 years ago

“Excellent, service cannot fault product not so sure we’ll have to see”

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Posted 2 years ago

Thank you so much for your 5 star rating, Graham!

Posted 2 years ago

“Bumper very good quality and an exact and easy fit less than 1 hour to fit”

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Posted 2 years ago

Thank you for your five-star rating of Trade Van Accessories, Neil! We're glad that you found the bumper to be of good quality and was easy to fit. Kind regards TVA

Posted 2 years ago

“Excellent easy to fit, dud the job”

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Posted 2 years ago

Thank you so much, Stephen, for your 5-star rating of Trade Van Accessories! We are delighted to hear that you found our products are easy to fit and did the job for you. We appreciate your support!

Posted 2 years ago

“Only one package of 2 arrived.then the parts in the second package were wrong .on the plus side the problem was rectified quickly”

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Posted 2 years ago

“Disappointed, too much money for what it is, not easy to put together and fit on vehicle, very fiddly, instructions very poor. I hoped to just put it on the vehicle when required, but it looks like it will have to stay on if not too noisy .”

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Posted 2 years ago

“Brilliant service,very fast delivery time”

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Posted 2 years ago

Thank you so much, Pip, for your 5 star rating of Trade Van Accessories! We really appreciate you taking the time to leave us such a great review.

Posted 2 years ago

“My roof bars were excellent, the couriers damaged the packaging a fair bit though.”

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Posted 2 years ago

Thank you so much, Terry, for the fantastic 5 star rating! We are so happy to hear that your roof bars from Trade Van Accessories were excellent. We apologize that the couriers may have caused damage to the packaging. Please feel free to get in contact with us so we can rectify the issue. Kind regards TVA

Posted 2 years ago

“Thank you for my order”

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Posted 2 years ago

Thank you David for your 5 star rating of Trade Van Accessories! Thank you for your order!

Posted 2 years ago

“Great company to deal with, bought side steps, they fitted them, very pleased.”

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Posted 2 years ago

Thank you so much Gareth for taking the time to give Trade Van Accessories a 5 star rating. We are thrilled that you are pleased with the side steps that we fitted for you. Thanks for coming down and we hope to see you again! Kind regards TVA

Posted 2 years ago

Trade Van Accessories is rated 4.4 based on 754 reviews