Name: Trade Van Accessories
Address: Unit 2 Fulwood View, Brookside Way, Huthwaite, Nottinghamshire
Rating: 4.43

“Accessories arrived with a part broken . It was replaced quickly. The roof bar fittings are not great quality but they are ok.”

Helpful Report

Posted 4 weeks ago

Hi Steve, We're sorry to hear one part arrived broken, but glad it was replaced quickly. We take quality seriously and will review the roof bar fittings to ensure they meet our standards. If you’d like any further assistance or need to discuss options, please contact our customer care team. Kind regards, Team Trade Van Accessories

Posted 2 weeks ago

“Only reading a gave 2out of 5 due to be no instructions as in how to put together nuts/bolts/brackets on van took 2.5 hrs from start to finish. Would be a good idear to have instructions in box not a video on line.”

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Posted 3 months ago

Hi Scott, Thank you for taking the time to share your thoughts with us. We're sorry to hear that you found the assembly process to be more time-consuming due to the lack of instructions. Instructions are usually provided in all of our boxes so we apologise that this was not the case with your order! If there's anything else we can assist you with, please let us know. Kind regards, Team Trade Van Accessories

Posted 3 months ago

“Bought a set of rails and three cross bars for 2025 Transit Custom. The rails instructions are poor, better quality of pictures will be recomended, the were rubber washers missing in the rail fitting kit. The cross bars were of the same lenght and required cutting to fit the rear part. There were only 4 rubber protectors, making two of the clamps to be tightened directly against the rail which will damaged the paint. Not ideal, consider alternative options. Delivery was ok....”

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Posted 4 months ago

Hi Marcos, Thank you for taking the time to share your feedback with us. We’re sorry to hear that you faced issues with the installation instructions. We understand how important clear guidance and complete parts are for a smooth fitting experience. Your comments regarding the rubber washers and cross bars have been duly noted, and we will certainly consider these for future improvements. Customer feedback is vital for us to enhance our products and services. If there’s anything more we can do to assist you, please feel free to reach out. Warm regards, Team Trade Van Accessories

Posted 4 months ago

“Ordered two spoilers both arrived damaged so returned them. The replacements were also damaged on arrival and to be fair a full refund was given . But a lost customer due to this is difficult to swallow. The staff have been lovely in all fairness”

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Posted 6 months ago

Hi David, Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you encountered with your spoilers. It’s disappointing for us as well when we don’t meet our customers' expectations. We appreciate your understanding in receiving a full refund, but we certainly recognize that it’s frustrating to deal with damaged items. Your feedback is invaluable, and we will look into this matter closely to improve our packing processes. It’s great to hear that our staff provided lovely service during your experience, and we would love the opportunity to regain your trust in the future. If there’s anything more we can do to assist, please feel free to reach out. Take care, Team Trade Van Accessories

Posted 6 months ago

“Recommended side bars didn’t fit properly and still waiting over a week later for other bolts etc to be delivered. Really poor instructions for self fitting for something that shouldn’t be complicated”

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Posted 9 months ago

Hi Paul, Thank you for your feedback. We're sorry to hear that the side bars didn’t fit properly and that you experienced delays with the delivery of additional bolts. We understand how frustrating this must be, especially when you're looking forward to a simple installation. Regarding the instructions, we appreciate your comments and will work on improving them to ensure they are clearer for our customers in the future. If you need further assistance, please don't hesitate to reach out to our customer service team. We're here to help and want to make your experience better. Thank you for bringing this to our attention. Best regards, Trade Van Accessories

Posted 8 months ago

“I have emailed and phoned as the box was packaged well, but inside all the polythene was ripped and the backing from the tape had been peeled off, I would like a new set sent out please?”

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Posted 1 year ago

Dear Linda, Thank you so much for taking the time to provide us with your feedback regarding your recent purchase from Trade Van Accessories. To make things right, please email us at sales@tradevanaccessories.co.uk. Your satisfaction is of utmost importance to us, and we want to ensure that you receive a flawless product as you had expected. Please either call or email our customer service team. Our opening hours are Monday to Friday 9am-5pm. Once again, thank you for bringing this issue to our attention. Please feel free to contact us directly with any further concerns or requests, and we will be glad to assist Kind regards Trade Van Accessories

Posted 1 year ago

“Delivery very slow despite paying for express 1/2 day. Not very helpful either when I got in contact and quite dismissive when I asked for some assistance. Poor show!!!”

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Posted 1 year ago

Hello Gareth, Thanks for taking the time to leave your review. I had our team investigate this for you. Your goods were dispatched on Friday May 31st and delivered on Monday the 3rd of June. This is within the 1-2 business day service. We are sorry you feel the delivery was very slow. Kind regards Trade Van Accessories

Posted 1 year ago

“Bought some side steps from here with brackets. The side steps were smashed when I opened the box but I know that’s not necessarily the fault of trade van but rather the courier. What is trade vans fault is there was no protective packaging such as bubble wrap/foam or any padding of any kind in the box. It was just a cardboard box with no protection for £220 worth of product. If it’s not protected then it’s going to smash which is what happened. The refund was issued without problem and good communication but I will not be buying from these in the future if they cannot put any protection on an expensive item.”

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Posted 1 year ago

Dear Tom, Thank you for taking the time to share your feedback. Firstly, we would like to apologize for the inconvenience caused by the damaged side steps from the courier. We understand your frustrations with this matter. Your feedback has been duly noted, and we assure you that we do take the time to package our items properly before going out for delivery. As damaged items bother us as much as it does you. We cannot stand to hear that a product was damaged in transit. But we do take steps to avoid this in the first place. Once again, we appreciate your feedback. We hope to have the opportunity to serve you again and provide you with an exceptional experience. Warm regards, Trade Van Accessories

Posted 1 year ago

“The side steps (the most expensive in their range) that I purchased for my Fiat Fullback pickup truck are very attractive and of solid construction. However, the mounting brackets are of poor design and do not fit correctly and the post-sale customer service has been extremely poor. The brackets are too short resulting in the step being totally hidden by the sill with only a 20mm gap meaning that they are useless as a side step. My emails and answer phone messages were unanswered. It took 6 phone calls to get hold of a member of staff. The staff member was uninterested and just said that's how they should fit. Not what I expected for £242.”

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Posted 2 years ago

“Ordered and paid for. Delivered to the wrong address and found a week later. There were no fixing brackets, so unable to fit the steps. Contacted Van Accessories, who said they would send replacement brackets . A week later still no brackets. Contacted the Tradee Van centre, who contacted the courier to be told that they had been lost in transit. They are now out of stock of brackets and steps. I was offered a £60 discount if i decided to keep the steps, minus the brackets. I declined this and a collection of the steps has been arranged, and a full refund promised. Frustrating, as the steps themselves seem of good quality. I will try and source the same set elsewhere. CRAZY SITUATION”

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Posted 2 years ago

Hello Christopher, Many thanks for taking the time to write your review. We do apologize for the issues you had with the courier service, delivering the item to the wrong address and then loosing the bracket kit. Unfortunately on rare occasions the couriers can loose the goods, so we do apologize about this. We would have loved to have the brackets to send you, but on this occasion they were out of stock. If there is anything else we can do to assist with finding some alternate side steps, please feel free to get in touch with us. Kind regards TVA

Posted 2 years ago

“Seem to be ok quality but runner boards are sitting alot lower than the car body work and also at an angle as if tge brackets are not level/bent correct, also flex when stood on. I see why these are £160 rather that £260, quality/finish isnt as good.”

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Posted 2 years ago

Hello Paul, Many thanks for your review. We would like to help rectify this issue for you. Can you please send some pictures to our sales email of how and where the brackets are fitted. And also a picture of the boards fitted. With the pictures we should be able to assist you further with the fitting issues you are experiencing. Kind regards TVA

Posted 2 years ago

“Only one package of 2 arrived.then the parts in the second package were wrong .on the plus side the problem was rectified quickly”

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Posted 2 years ago

“Cheap and flimsy all round and a bad fit.”

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Posted 2 years ago

“Poor communication, especially when chaining up refunds or returning items”

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Posted 2 years ago

The customer reached out by email about returning the product, in less than 24 hours he had a response regarding how to return the item for a refund. The item was received on the 12/06/2023 and was refunded on 13/06/2023 Our terms and conditions state that upon receipt of an item we aim to issue a refund within 7 days. On this occasion TVA processed the return within 24 hours of receiving the item well within the time frame mentioned on our terms and conditions.

Posted 2 years ago

“No real description of pushing the two pieces together, it required a hammer oil an a prayer to get them aligned and pushed together It would also have been helpful to highlight the difference in lengths between front and rear I also had to buy grommets to blank off the holes Where the adjustment key was visible to remove the rack.”

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Posted 2 years ago

“Ordered the Sahara roof rails and cross bars. The rails are ok but the cross bars are pathetic. I only ordered them as the website stated that they can carry 50kg. But the truth is, these are the exact same bars as other websites are selling and they state that there's no load rating as they're for aesthetics rather than for actually carrying anything. I emailed and got a reply saying "I've fitted loads of these, can't see what's wrong. Have you done them up right". These should not be being sold as roof bars for carrying anything. They will cause an accident if they haven't already.”

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Posted 2 years ago

“We haven't received our roof rack yet so hard to rate your service fairly.”

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Posted 2 years ago

“ORDER NEARLY TWO WKS LATE. TOLD IT WAS DUE TO BAD WEATHER, BUT IT WAS IN DISPATCH STAGE. CONTACTED THE CARRIER WHO SAID THEY HAD ORDER. DETAILS ONLY , NOT THE ITEM. CONTACTED TV AGAIN, THEWY SAID IT WAS IN DISPATCH!!!. FINALLY RECEIVED IT, ( 2 ITEMS DAMAGED, I CORRECTED THE DAMAGE MYSELF,) TWO WEEKS LATER THAN EXPECTED DATES GIVEN NOT IMPRESSED.”

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Posted 2 years ago

“Sent wrong colour the offered a £20 discount if I kept them ! Waited another 2 days for the chrome to turn up. No apology! Bolts were not long enough to reach the bars from the brackets so had to acquire my own. Either the brackets or bars were obviously wrong ! If I wasn’t mechanically minded they would have been useless.”

Helpful Report

Posted 2 years ago

Thanks for taking the time to share your feedback about your Trade Van Accessories experience, Shayne. We apologize the wrong item had been sent initially. We regret there were issues around the bolts. Please always contact us when having such issues, as we are more than happy to assist. Kind regards TVA

Posted 2 years ago

“The side bars I ordered have been sub standard Replacement bars received where also sub standard , let’s hope the bars in transit where quality checked”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your feedback about Trade Van Accessories. We apologize for the poor quality of the side bars you originally ordered. We had a small quantity of bars from our supplier that had some manufacturing faults, and we thank you for bringing this to our attention. These have been removed from stock levels. We do apologize again. We have alternative options on sidebars and steps we can provide, please email our sales team for more information. Sincerely, TVA

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Trade Van Accessories Reviews