ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.88

4.9 Rating 3,062 Reviews

97 %

of reviewers recommend ToolStore UK

4.9

Based on 3,062 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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ToolStore UK 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy enough to place an order and pretty good value.”

Helpful Report

Posted 2 years ago

Dear Luke, Thank you for taking the time to leave this review and for being a customer of ToolStoreUK - we really appreciate it and your comments are most appreciated. As Trustpilot is a place to review our service and you have rated us 3/5, we would love to hear if there is anything that we could do differently next time or where you feel we could improve so that we could look to review our service levels and achieve those additional 2 stars? We are always aiming to improve and offer the best possible service for our valued customers, so we actively seek feedback for this reason. Please feel free to email our customer services team on customerservices@toolstoreuk.co.uk with any suggestions or additional comments as we would love to hear from you. Thanks again for your lovely comments.

Posted 2 years ago

“Very pleased with ToolStoreUK, I’ve purchased a number of tools from them and will continue to use them.”

Helpful Report

Posted 2 years ago

Dear John, Thank you for taking the time to leave this review and for being a repeat customer of ToolStoreUK - we really appreciate it and your comments are most appreciated. As Trustpilot is a place to review our service and you have rated us 3/5, we would love to hear if there is anything that we could do differently next time or where you feel we could improve so that we could look to review our service levels and achieve those additional 2 stars? We are always aiming to improve and offer the best possible service for our valued customers, so we actively seek feedback for this reason. Please feel free to email our customer services team on customerservices@toolstoreuk.co.uk with any suggestions or additional comments as we would love to hear from you. Thanks again for your lovely comments.

Posted 2 years ago

“Had difficulty paying for my purchases . Toolstore kept refusing to accept my card.”

Helpful Report

Posted 2 years ago

Dear Mr Pattison, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. All payments that are made on our website pass through various security features in the background, and ToolStoreUK have no control over approving or declining payments as this is down to the customers card provider. This is a security feature to protect our customers and it is mandatory whenever people shop online. We can see that you did manage to place an order in the end and the goods were delivered the next day as we would expect. Thank you for choosing ToolStoreUk!

Posted 2 years ago

“The only disappointment was not getting the delivery for 3 days when it was supposed to be for next day delivery.”

Helpful Report

Posted 2 years ago

Dear Mr Singh We apologize that there was a delay to you order arriving. Over the Easter Break we did advise on our website and on order confirmations that there maybe some delays to the delivery service due to the bank holiday and regrettably your parcel was affected. We thank you for your review and hope to get the opportunity to supply to your again in the future.

Posted 2 years ago

“I ordered the product and asked and paid for next day delivery. I Waited in all day only to be advised late in the day that they would not be delivering on that day.”

Helpful Report

Posted 2 years ago

Dear Ronnie, Thank you for taking the time to leave this review, and we are sorry that your delivery did not arrive next day as expected. During the Christmas period, DPD did experience some operational delays due to the strikes and them having additional volume during that period. Our customer services team were dealing with a large number of calls and emails during this period chasing up deliveries for customers, but regrettably we didn't hear from yourself so we were not aware of your delay. I understand that you have since been in contact with us and we have resolved this matter for you. Thank you again for the feedback and for your order.

Posted 2 years ago

“Very disappointed to received opened substitute products. Not what I ordered. Avoid.”

Helpful Report

Posted 2 years ago

Dear David Thank you for your review. Unfortunately our customer service team was not made aware of these issues prior to you leaving your review to discuss your concerns, however they have since been in contact with you directly and have resolved the issues raised and closed the enquiry. Kind regards

Posted 2 years ago

“I loved the tool belt and pouch but unfortunately I was not sent the tape measure for free as stated on my delivery note/ invoice. I have sent an email but no one has responded as yet that was 3 days ago 😔”

Helpful Report

Posted 2 years ago

Dear Kimberley, Thank you for taking the time to leave this review. After speaking with our customer services team, we understand that you had actually contacted the DPD tracking email address rather than our customer services team so we were not aware of the missing goods unfortunately until we saw this review. It looks like the missing item was delivered a couple of weeks ago, and we are sorry for any inconvenience caused. Thank you again for choosing ToolStoreUK for your recent purchase.

Posted 2 years ago

“Took too long to be delivered for reasonable priced item all in all 👍”

Helpful Report

Posted 3 years ago

Dear Edward, Thank you for taking the time to leave this review. Our next working day delivery service is for all order placed before 4pm on Friday, and as your order was received after 9pm on Friday, it was then processed on Monday when our offices reopened and was delivered on Tuesday as expected. All of this is detailed on our delivery information page on the website which we have included below for your reference. https://www.toolstoreuk.co.uk/information/86-delivery-info Thank you for choosing ToolStoreUK for your purchase, we hope to hear from you again very soon!

Posted 3 years ago

ToolStore UK is rated 4.9 based on 3,062 reviews