ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.88

4.9 Rating 3,820 Reviews

97 %

of reviewers recommend ToolStore UK

4.9

Based on 3,820 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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ToolStore UK 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered one day and it came the very next day first class service”

Helpful Report

Posted 5 months ago

Hello Joan, Thank you for your 5-star review! We're glad the order arrived within the 1 day for you! Kind regards, Team ToolStore UK

Posted 5 months ago

“I ordered the part which was a reasonable price,said it would be delivered 3-5 days .received in 4 no problem whatsoever. Good service.”

Helpful Report

Posted 5 months ago

Hello Douglas, Thank you for your review! We're happy we could assist with this, we look forward to serving you in the future! Kind regards, Team ToolStore UK

Posted 5 months ago

“Perfect product and fast service and delivery 🚚”

Helpful Report

Posted 5 months ago

Hello Malcolm, Thank you for your 5-star review!. We look forward to assisting you again in the future! Kind regards, Team ToolStore UK

Posted 5 months ago

“Tools arrived in good time and in great condiotion. I did have a slight issue with the delivery but the team at ToolStore replied straight away and were very helpful. Will use again.”

Helpful Report

Posted 5 months ago

Hello Mark, Thank you for your kind review. We’re glad the tools arrived in good condition and that our team could help promptly with the delivery issue. We look forward to assisting you again in the future. Kind regards, Team ToolStore UK

Posted 5 months ago

“very happy with the customer service , because this is the first time I've ever used this company tool store uk online, and I can Understand why they have 5 Star reviews, because there delivers are on time and the overall service from the ordering and delivery's is excellent.”

Helpful Report

Posted 5 months ago

Hello Steve, Thank you for taking the time out to leave such a nice review! We hope to assist you again in the future. Kind regards, Team ToolStore UK

Posted 5 months ago

“First rate service from Toolstore and the first tool company I've used in the last ten years that delivered in fully recyclable packaging using paper tape, absolutely fantastic. Tool companies usually love endless plastic wrap and tape. I was kept well informed on my delivery which was fast and the tool was incredibly well priced.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your 5 star review! . We're glad you appreciated the fully recyclable packaging we pride ourselves on this as a company! We look forward to assisting you again. Kind regards, Team ToolStore UK

Posted 5 months ago

“Nice and smooth”

Helpful Report

Posted 5 months ago

Hello Abdallah , Thank you for your 5 stars. We look forward to assisting you again. Kind regards, Team ToolStore UK

Posted 5 months ago

“I found Tool store to be very helpful in finding the specific battery drill I was looking for due to a very good Web site. Battery drill was delivered quickly and was well packaged, I am delighted with my purchase. Many thanks 👍”

Helpful Report

Posted 5 months ago

Hello Alan, Thank you for leaving a review. We appreciate your kind words and look forward to assisting you again. Kind regards, Team ToolStore UK

Posted 5 months ago

“Good price, excellent delivery.”

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Posted 5 months ago

Hello Paul, Thank you for your 5 stars – we’re glad you’re happy with everything! Kind regards, Team ToolStore UK

Posted 5 months ago

“Ordered one day. Got it the next. Very efficient and very pleased with the item ordered .”

Helpful Report

Posted 5 months ago

Hello, Thank you for your 5 stars, we're glad you were pleased with the delivery and the order itself. Kind regards, Team ToolStore UK

Posted 5 months ago

“The product arrived quickly , very pleased.”

Helpful Report

Posted 5 months ago

Hello, Thank you for the review, we're glad you're pleased and we hope to serve you again in the future! Kind regards, Team ToolStore UK

Posted 5 months ago

“One of the best online shopping experiences I've had. The website easy to navigate, no blipping!. Easy purchase from beginning to end. I ordered at 15.55 on Thursday and revived my order at 9.30am the next day! The product itself, a Makita battery lawnmower, is superb value for money. Arrived in perfect condition. Delivered by DPD with continued updates. Definitely recommend and will use again.”

Helpful Report

Posted 5 months ago

Hello Alison, Thank you for leaving such a lovely review! We're so pleased that you are happy with everything, any problems you know where we are! We appreciate your recommendation and look forward to serving you again. Kind regards, Team ToolStore UK

Posted 5 months ago

“Quick despatch and good price.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review! We're glad you were happy with the service! Kind regards, Team ToolStore UK

Posted 5 months ago

“Very efficient and excellent value.”

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Posted 5 months ago

Hello Phil, Thank you for the 5 stars! Kind regards, Team ToolStore UK

Posted 5 months ago

“Easy website to understand,order and pay. Delivered ontime. I would definitely recommend.”

Helpful Report

Posted 5 months ago

Hello Susan, Thank you for your review! We're glad everything met your expectations and you're pleased! Kind regards, Team ToolStore UK

Posted 5 months ago

“Prompt delivery. Items received in perfect condition.”

Helpful Report

Posted 5 months ago

Hello Martin, Thank you for your review! We're glad the items have arrived in great condition as we pride ourselves on this! Kind regards, Team ToolStore UK

Posted 5 months ago

“It has been a week and a half and I am still not in posession of my saw. Toolstore say DPD have lost it, but this is not my issue. It should be replaced immediately whilst they sort the problem out. I have over £500 tied up in a product that has never been delivered. It was required for a job this weekend. That has now gone and I have lost out. I heard nothing for a week, until I emailed to say I hadn't received it. They were quick to explain it was lost. Now I have requested they send me a new one, they have stopped resdponding (been waiting on an answer since Friday). Not at all impressed with this company. It is now Monday 16.30 and I presume the business will be closed, so I won't be getting an answer today.”

Helpful Report

Posted 5 months ago

Hello Ian, Please accept our apologies on behalf of DPD for the issues you experienced with your delivery. We hope this does not stop you from ordering with us in the future. Regarding the timeline of our communication, we received your first message on Thursday evening and our team responded on Friday. As we do not operate over weekends, there was a brief pause in communication during that time. Our team raised this issue with DPD immediately and advised you of the necessary investigation timeframe. We always strive to provide the best solution for our customers, however, resolutions can sometimes be delayed by a few days while we allow DPD to investigate, as items are occasionally recovered and delivered during this process. To get this resolved for you and avoid further delay, we sent this on a Saturday AM service, which tracking confirms has now been successfully delivered. We hope this resolution restores your faith in our company and demonstrates the care we take in supporting our customers. Kind regards, Team ToolStore UK

Posted 5 months ago

“The first time I've used ToolStore and was pretty impressed at how quickly my item was delivered. And the price was competitive too. I didn't get an order confirmation email for some reason, which bothered me a little as it's the first time using this company, but I just trusted the process. I did then receive an email a day or two later to say my item was with DHL.”

Helpful Report

Posted 5 months ago

Hello Rachel, Thank you for your review! We’re glad the delivery was quick. Sorry about the initial missing order confirmation—we’re happy the DHL update arrived. If you need anything else, we’re here to help. Kind regards, Team ToolStore UK

Posted 5 months ago

“Arrived quickly. Very competitive price.”

Helpful Report

Posted 5 months ago

Hello Jeremy, Thank you for your review! We’re glad the order arrived quickly and at a competitive price. If you need anything else, we’re here to help. Kind regards, Team ToolStore UK

Posted 5 months ago

“Website easy to use and order from. Was advised 3-5 days delivery but it was actually quicker. Tools arrived exactly as described. Thank you.”

Helpful Report

Posted 5 months ago

Hello Andy, Thank you for your review! We’re glad the delivery was quicker than advised and that the tools arrived exactly as described. We hope you shop with us again soon! Kind regards, Team ToolStore UK

Posted 5 months ago

ToolStore UK is rated 4.9 based on 3,820 reviews