ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.88

4.9 Rating 3,844 Reviews

97 %

of reviewers recommend ToolStore UK

4.9

Based on 3,844 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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ToolStore UK 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What can I say, silky smooth process , quality product at great price, boxed well arrive within a couple of days of order , courier polite handed box without a blemish, thanks . I'll be coming back”

Helpful Report

Posted 11 months ago

Hello! Thank you for your review! We're pleased to hear that you had a silky smooth experience with us and that your product arrived in perfect condition. We can't wait to welcome you back soon! Warm regards, Team ToolStore UK

Posted 11 months ago

“Very happy with the price and fast delivery”

Helpful Report

Posted 11 months ago

Hello Laura! Thank you for your review! We're glad to hear that you’re happy with our pricing and quick delivery. we appreciate your support! Best wishes, Team ToolStore UK

Posted 11 months ago

“I ordered the toughbuilt medium tote, it was the best price I could find and with the 48 hour delivery I can highly recommend Toolstore UK for any tools that you require. I will definitely be looking at Toolstore UK for any tools I require in the future”

Helpful Report

Posted 11 months ago

Hello Lee! Thank you so much for your review! We're happy to hear that you found the best price for the ToughBuilt medium tote and that our 48-hour delivery met your needs. We truly appreciate your recommendation and look forward to being your go-to for tools in the future! Warmly, Team ToolStore UK

Posted 11 months ago

“Really pleased with my leaf blower/vacuum so quick to clear my lawns!”

Helpful Report

Posted 11 months ago

Hello Glenda! Thank you so much for your review! We're thrilled to hear that you're pleased with your leaf blower/vacuum and that it's making lawn maintenance quick and easy for you. Your satisfaction means the world to us! Best wishes, Team ToolStore UK

Posted 11 months ago

“Excellent price and service, I will be using them again.”

Helpful Report

Posted 11 months ago

Hello there! Thank you for taking the time to leave us a review! We're delighted to hear that you found our price and service to be excellent, we work extremely hard to provide a swift shopping experience with us. We look forward to serving you again in the future! Warm regards, Team ToolStore UK

Posted 11 months ago

“Fast delivery and as described Happy with product. Thanks”

Helpful Report

Posted 11 months ago

Hello Timothy, Thank you for your review! We're glad to hear that your delivery was fast and the product met your expectations. Your satisfaction is our priority, and we appreciate your support! Best wishes, Team ToolStore UK

Posted 11 months ago

“Good delivery and service”

Helpful Report

Posted 11 months ago

Hello Kevin, Thank you for your review! We're so pleased to hear that you were satisfied with our delivery and service. Your feedback is invaluable, and it drives us to keep improving! Best wishes, Team ToolStore UK

Posted 11 months ago

“Excellent service”

Helpful Report

Posted 11 months ago

Hello Adrian! Thank you for your review! We're thrilled to hear that you had an excellent experience with our service. Your satisfaction is our top priority, and we truly appreciate your support! Warm regards, Team ToolStore UK

Posted 11 months ago

“Excellent service all round (once again) and highly recommended.”

Helpful Report

Posted 11 months ago

Hello Edward, Thank you for your review! We're delighted to hear that you are happy with our service once again. Your recommendations mean a lot to us, and we’re extremely greatful for your continous support! Warm regards, Team ToolStore UK

Posted 11 months ago

“Very good price for top quality goods.”

Helpful Report

Posted 11 months ago

Hello Douglas, Thank you for your review! We're thrilled to know that you found our prices competitive while enjoying top-quality goods. Your satisfaction is our priority, and we appreciate your support! Best wishes, Team ToolStore UK

Posted 11 months ago

“Nice nice set”

Helpful Report

Posted 11 months ago

Hello , Thank you for your review! If there's anything else we can assist you with, just let us know! Warm regards, Team ToolStore UK

Posted 11 months ago

“Excellent service and unbelievable fast delivery thank you”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review! We're pleased to hear that you experienced excellent service and fast delivery. Your support means everything to us, and we look forward to assisting you again in the future! Warm regards, Team ToolStore UK

Posted 11 months ago

“Item delivered quickly which was great. Item left in front of cat flap and not in designated safe place - not great.”

Helpful Report

Posted 11 months ago

Hello there, Thank you for your review. We're glad to hear that your item was delivered quickly, but we apologise for it not being left in the designated safe spot as per your instructions. Your feedback will be passed onto DPD. If there is anything else that we can do, please let us know. Warm regards, Team ToolStore UK

Posted 11 months ago

“Tool store were very helpful and item I ordered arrived on time.”

Helpful Report

Posted 11 months ago

Hello Rhodes, Thank you for your review! We're delighted to hear that you found our team helpful and that your item arrived on time. If you need any further assistance or have more questions, don't hesitate to reach out. Best wishes, Team ToolStore UK

Posted 11 months ago

“Quick postage, great prices, very happy well toolstore”

Helpful Report

Posted 11 months ago

Hello Robert, Thank you for your 5-star review! We're so pleased to hear that you were happy with our quick postage and great prices. Your satisfaction is our priority, and we can't wait to serve you again! Warm regards, Team ToolStore UK

Posted 11 months ago

“Great choice of tools and accessories, all at great prices. Spent an hour browsing then filled my basket with goods in excess of £55 expecting free delivery as advertised. Reached the final checkout stage to find a £10.49+VAT addition for delivery? On further investigation it appears free delivery from ToolStore is only possible if you live in England or Wales. My home is 260 miles north of the Wigan store in Argyll and 100 miles closer than Penzance in Cornwall, England. I did place my order and our local DPD / DHL driver John delivered my parcel, well packaged, a few days later. I will not be placing any furthers orders with ToolStore until the misleading free "UK" delivery is removed, or, includes postcodes north of the border.”

Helpful Report

Posted 11 months ago

Good morning Gary, Thank you for your review. We sincerely apologise that you found our delivery options to be unclear. We strive to make our delivery charges as transparent as possible on our website, both through a dedicated delivery information page and during the checkout process before you finalize your order. Unfortunately, we are unable to list every postcode on our main page due to the extensive number of exceptions. To address this, we use an asterisk next to the 'Free UK delivery' button at the top of our website to indicate that specific criteria apply. We use DPD as our sole courier, and their service charges are determined by postcode. Your postcode, specifically, is classified as a Highlands area, which incurs a premium charge from DPD. Their carriage criteria are based on factors such as distance, weight, and value. We do not profit from these carriage charges, and due to our competitive pricing and tight margins, we are unable to absorb these specific costs without incurring losses. We are always looking at alternative courier options, but for now and due to the cost of the products we sell, the traceability and insurance we receive from DPD is second to none. We hope to be able to do business with you again in the future. Kind regards TSUK

Posted 11 months ago

“Couldn't be more happy with my purchase, Makita Drill excellent quality as usual with Makita tools. Delivery was next day even though I only paid for 3day delivery, so excellent service all round thank you ToolStore. I will be purchasing from you again.”

Helpful Report

Posted 11 months ago

Hello Royston! Thank you so much for your 5-star review! We're thrilled to hear you're happy with your Makita Drill and that our delivery service exceeded your expectations. Your kind words mean a lot to us, and we look forward to serving you again in the future! Warm regards, Team ToolStore UK

Posted 11 months ago

“Veey fast dispatch and received what I ordered. Will buy again for sure.”

Helpful Report

Posted 11 months ago

Hello! Thank you for your 5-star review! We're thrilled to hear that you experienced very fast dispatch and are happy with our service. We truly appreciate your support and look forward to serving you again in the future! Best wishes, Team ToolStore UK

Posted 11 months ago

“The website was well written and ordering was easy . I was kept in touch about delivery times. Item was delivered on time. Thank you”

Helpful Report

Posted 11 months ago

Hello Sheila, Thank you so much for 5-star review! We’re delighted to hear that you found our website easy to navigate and are pleased with our communication regarding delivery times. It's great to know everything arrived on schedule. Your feedback means a lot to us! Warm regards, Team ToolStore UK

Posted 11 months ago

“simple and high quality”

Helpful Report

Posted 11 months ago

Hello Lurie, Thank you for your 5-star review! We're delighted to hear that you found our products simple and of high quality. Your satisfaction is our top priority, and we truly appreciate your support! Best wishes, Team ToolStore UK

Posted 11 months ago

ToolStore UK is rated 4.9 based on 3,844 reviews