ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.88

4.9 Rating 2,865 Reviews

97 %

of reviewers recommend ToolStore UK

4.9

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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ToolStore UK 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid extra for next day delivery (11.02.25) e mails all week saying DPD were sorry they missed me, no delivery van had been near my house (CCTV). E mail Friday saying I could collect the package from my local Post Office on Saturday 15.02.25, 10 min's later another e mail saying the package was available to collect 14.02.25 I now have the package. The dust extractor is a fantastic bit of kit, however, your chosen delivery agents are a set of clowns, utterly useless.”

Helpful Report

Posted 5 months ago

Dear Customer, Thank you for taking the time to leave your feedback. We truly value your input and take all comments into consideration to continuously improve our service. We have reviewed the tracking history for your parcel, and it appears that on February 11th, DPD requested additional directions from you, as the driver was unable to locate your property. Unfortunately, despite two further delivery attempts on February 12th and 13th, the driver was still unable to find your address. As a result, the parcel was redirected to a nearby pickup shop, which is standard procedure when a delivery cannot be completed. We apologize for any inconvenience this may have caused. DPD sends tracking emails to all customers, providing the option to offer specific instructions for the driver or even upload images of your property to help with delivery. Thank you again for your review, and we’re pleased to hear you’re happy with the items. If you need further assistance, please don’t hesitate to reach out.

Posted 4 months ago

“Great service order arrived next day brilliant”

Helpful Report

Posted 5 months ago

Dear Mike Thank you for your fantastic 5-star review! We're thrilled to hear that your order arrived the next day. Providing speedy service is always our goal, and your kind words mean a lot to us. We appreciate your support and look forward to seeing you again at Tool Store UK!

Posted 4 months ago

“Totul a venit la timp,totul e perfect,multumesc frumos!”

Helpful Report

Posted 5 months ago

Dear Simion, Thank you for leaving this 5 star review, we really appreciate it.

Posted 5 months ago

“Very helpful customer service - responded extremely rapidly to an issue with my address and sorted it out immediately. Rapid delivery of the item I ordered which arrived well-packaged and in perfect condition.”

Helpful Report

Posted 5 months ago

Dear Dr Clare, Thank you so much for your fantastic 5-star review! We're delighted to hear that our customer service was able to assist you promptly with your address issue. Ensuring a swift and well-packaged delivery is our priority, and it's wonderful to know that your item arrived in perfect condition. We truly appreciate your kind words and look forward to serving you again at ToolStore UK!

Posted 5 months ago

“Really fast service”

Helpful Report

Posted 5 months ago

Dear Robert, Thank you for your wonderful 5-star review! We're thrilled to hear that you experienced our fast service. Speedy delivery is something we take pride in, and it's always great to know that we're meeting your expectations. Your support is greatly appreciated, and we can't wait to serve you again at ToolStore UK!

Posted 5 months ago

“Easy to order and arrived quickly”

Helpful Report

Posted 5 months ago

Dear Ralph, Thank you for your fantastic 5-star review! We're thrilled to hear that your ordering experience was easy and that your items arrived quickly. Your satisfaction is our top priority, and your kind feedback truly motivates us. We look forward to serving you again at ToolStore UK!

Posted 5 months ago

“NICE AND EASY BOOKING PROCESS AND ITEM'S ARRIVED VERY QUICKLY, WELL PACKED, AND AS THE ENGINEER HASNT MOANED ABOUT ANYTHING, THEY MUST BE ALL OK”

Helpful Report

Posted 5 months ago

Dear Colin, Thank you so much for your brilliant 5-star review! We're delighted to hear that you found our booking process nice and easy, and that your items arrived quickly and well-packaged. It’s great to know everything met your engineer's expectations too! Your positive feedback means a lot to us, and we can’t wait to assist you again at ToolStore UK!

Posted 5 months ago

“Goods sent promptly, thank you.”

Helpful Report

Posted 5 months ago

Dear Tony, Thank you for your wonderful 5-star review! We're pleased to hear that your goods were sent promptly. Your satisfaction means a lot to us, and we appreciate your kind words. We look forward to serving you again at ToolStore UK!

Posted 5 months ago

“Excellent service - item arrived promptly and was well packaged”

Helpful Report

Posted 5 months ago

Dear Neil, Thank you for your excellent 5-star review! We're delighted to hear that your item arrived promptly and was well packaged. Ensuring a smooth delivery experience is important to us, and your satisfaction means a lot. We appreciate your support and look forward to serving you again at ToolStore UK!

Posted 5 months ago

“Ordered a belle generator. Delivery was quick and tool store were the best price. Very happy with the gene and service received. Had to call for a cat receipt. Spoke to two people who couldn't be more helpful. Call was answered quickly and recieved the receipt quickly. Very happy with Toolstore and absolutely will be using them again.”

Helpful Report

Posted 5 months ago

Dear Mike, Thank you for your fantastic 5-star review! We’re thrilled to hear that you were pleased with the quick delivery and the competitive pricing of your Belle generator. It’s great to know our customer service team could assist you efficiently when you needed your receipt. Your satisfaction is our top priority, and we can’t wait to have the opportunity to serve you again at ToolStore UK!

Posted 5 months ago

“Very promt at delivering my item, very happy with it , price was good, excellent service , well done.”

Helpful Report

Posted 5 months ago

Dear Kevin, Thank you for your fantastic 5-star review! We're thrilled to hear that you were pleased with the prompt delivery and found great value in your purchase. Excellent service is what we strive for, and we're glad to have met your expectations. We appreciate your support and look forward to serving you again at ToolStore UK!

Posted 5 months ago

“I have not used the product yet but it appears to be sound and in its original box. The DPD driver who delivered the product was a cretinous moron. Despite being left instructions to leave product on a small porch at my front door He dumped the product, a box weighing 17.5 kgs on a 77 yr old neighbour who has suffered two heart attacks in the past year. He had no authority to leave this delivery with a neighbour. The product as far as I can tell is fine the delivery was not.”

Helpful Report

Posted 5 months ago

Dear Brendan, Thank you for taking the time to leave a review. We truly appreciate your feedback and make an effort to consider all comments to improve our service. Regarding your experience with DPD's delivery service, they offer a variety of delivery options for customers. For instance, you can choose to have your parcel delivered to a pickup shop, left with a neighbour, or placed in a safe location if you are not going to be home. These options can be authorised through your tracking email or the DPD app. The option to leave the parcel with a neighbour is a standard feature provided by most couriers if the recipient is unavailable. While the neighbour isn't required to accept the parcel, DPD is permitted to attempt delivery to them when the recipient is not at home, as stated in our terms and conditions. Thank you again for sharing your experience. We appreciate you have stated there are no issues with the product, but should you need any further assistance from us, please don’t hesitate to reach out.

Posted 5 months ago

“Ordering was easy & the goods arrived precisely as & when specified. The option to pay a small extra sum for a specific delivery day is useful.”

Helpful Report

Posted 5 months ago

Dear Customer, Thank you for your fantastic 5-star review! We're so happy to hear that you found the ordering process easy and that your goods arrived as scheduled. It's great to know that you appreciated the delivery options we provide. Your satisfaction means the world to us, and we look forward to serving you again at Tool Store UK!

Posted 5 months ago

“All good, excellent price, delivered quickly by a proper courier not someone in a fiat 500 so we knew the exact delivery time. Will definitely look to use again for other equipment.”

Helpful Report

Posted 5 months ago

Dear Mr., Thank you for your wonderful 5-star review! We’re thrilled to know you enjoyed our excellent pricing and experienced quick delivery with a reliable courier. It's always our goal to provide hassle-free service, and we’re glad to hear it made a positive impact. We can't wait to assist you again with your future equipment needs at ToolStore UK!

Posted 5 months ago

“Have put from ToolStore several times so very happy with the products and services.”

Helpful Report

Posted 5 months ago

Dear James, Thank you for your amazing 5-star review! We're delighted to hear that you've had such a positive experience with our products and services at ToolStore UK. Your continued support means a lot to us, and we look forward to providing you with more great products in the future!

Posted 5 months ago

“Excelente”

Helpful Report

Posted 5 months ago

Dear Edwar, Thank you for your excellent 5-star review! We're thrilled to hear that you're satisfied with our service. Your positive feedback encourages us to keep striving for the best. We look forward to serving you again at Tool Store UK!

Posted 5 months ago

“Always top notch service.Will be using again.Best around.”

Helpful Report

Posted 5 months ago

Dear Greg, Thank you so much for your incredible 5-star review! We're thrilled to hear that you find our service top notch and that you'll be coming back for more. Your support truly inspires us to keep delivering the best. We can't wait to serve you again at ToolStore UK!

Posted 5 months ago

“Quick delivery. Great products”

Helpful Report

Posted 5 months ago

Dear Mr Lee, Thank you for your fantastic 5-star review! We're thrilled to hear that you experienced quick delivery and are pleased with our products. Your satisfaction is our top priority, and we can't wait to serve you again at Tool Store UK!

Posted 5 months ago

“Unboxed battery”

Helpful Report

Posted 5 months ago

Dear Panicos, Thank you for sharing your feedback. We apologize for any confusion caused regarding the battery not being supplied in a box. As a power tool wholesaler, we often purchase larger kits in bulk and split them down to offer our customers the best possible prices. In these instances, the item may not be supplied in its branded packaging. We do our best to communicate this on our website to ensure customers are aware when this occurs. We truly appreciate your understanding, and please feel free to reach out if you have any further questions or concerns.

Posted 5 months ago

“The Casleford shop I rate them 10 from 10 Very good.”

Helpful Report

Posted 5 months ago

Dear Customer, Thank you so much for your fantastic 10 out of 10 rating! We only have 1 store and we are based in Wigan in the North West, so we are not sure if you are confusing us with somebody else, but we can see that you did place an order with us recently online for a couple of Dewalt chargers. Thank you for taking the time to leave this review.

Posted 5 months ago

ToolStore UK is rated 4.9 based on 2,865 reviews