ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.87

4.9 Rating 3,757 Reviews

97 %

of reviewers recommend ToolStore UK

4.9

Based on 3,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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ToolStore UK 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Courteous, polite and prompt communication from Customer services regarding delivery and enquiries set the tone for an outstanding experience with ToolStore UK. From start to finish, everything about this purchase exceeded expectations. The Dewalt hedge trimmer I purchased was competively priced and packaged with care and attention, sent using a next day delivery courier. What really impressed me, though, was the level of service. Every question I had was answered quickly and thoroughly, delivery was smooth, and I was kept in the loop at every stage. In a world where customer care often feels like an afterthought, ToolStore UK genuinely stood out. 5 stars and more. I wouldn’t hesitate to recommend this to anyone looking for a popular branded, dependable, well-designed powertool backed by a team that truly values its customers. A fantastic experience all around!”

Helpful Report

Posted 1 year ago

Hi bekisandla, Thank you for your fantastic review! We’re thrilled to hear that our customer service made such a positive impact on your experience. It's our mission to provide prompt and thorough communication, and we’re delighted to know you felt supported every step of the way. Your high praise for our service and the Dewalt hedge trimmer means a lot to us! Thank you for recommending us and for being a valued customer. We look forward to serving you again! Warm regards, Team ToolStore UK

Posted 1 year ago

“Very quick turn round , excellent service .”

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Posted 1 year ago

Hi Tony, Thank you for your review! We're glad to hear that you enjoyed our quick turnaround and excellent service. It’s our pleasure to serve you, and your kind words motivate us to keep delivering our best! Warm regards, Team ToolStore UK

Posted 1 year ago

“Everything as described , prompt delivery Tool as described Second time dealing with toolstore and I will again”

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Posted 1 year ago

Hi Paul, Thank you for your review! We’re so pleased to hear that your experience has been consistently positive. Prompt delivery and accurate descriptions are what we strive for, and it’s great to know you’re coming back for more! Warm regards, Team ToolStore UK

Posted 1 year ago

“ordered a pruning chainsaw arrived punctually the next day cheaper than any of the competiters excellent service.”

Helpful Report

Posted 1 year ago

Hi Irene , Thank you for your review! We’re pleased to hear that your pruning chainsaw arrived promptly and at a great price. Providing excellent service is our goal, and your feedback truly means the world to us! Warm regards, Team ToolStore UK

Posted 1 year ago

“Excellent service would definitely recommend them”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you for your review! We’re delighted to hear about your excellent experience with us and truly appreciate your recommendation. It means a lot to our team! Best wishes, Team ToolStore UK

Posted 1 year ago

“Delivered on time... packaged well”

Helpful Report

Posted 1 year ago

Hi Stuart, Thank you for your review! We're thrilled to hear that your order was delivered on time and arrived well-packaged. It’s all part of our commitment to providing a great shopping experience! Best regards, Team ToolStore UK

Posted 1 year ago

“Amazing online store and great prices and use DPD to deliver all their goods!”

Helpful Report

Posted 1 year ago

Hi Steve, Thank you for your review! We're so pleased to hear you love our store and appreciate our competitive prices. It’s great to know DPD's delivery service is working well for you too! Warm regards, Team ToolStore UK

Posted 1 year ago

“Very prompt delivery and at no extra cost, even though we live on The Isle of Wight, very impressed, the Makita Lawn Mower is fantastic too and at the best price I could find, thank you.”

Helpful Report

Posted 1 year ago

Hi Darren, Thank you for your review! We're so glad to hear that you were impressed with our prompt delivery to The Isle of Wight. It’s wonderful to know you love your Makita Lawn Mower and found the best price with us! Warm regards, Team ToolStore UK

Posted 1 year ago

“Quick delivery, excellent product, what else would you like?”

Helpful Report

Posted 1 year ago

Hello Jacek, We're delighted to hear that you enjoyed our quick delivery and found the product to be excellent. Your satisfaction is our priority! Best wishes, Team ToolStore UK

Posted 1 year ago

“I have bought thus great product fir my buisness And it arrived very quickly. I will definitely buy from these guys again!”

Helpful Report

Posted 1 year ago

Hi Steven, We very much appreciate you taking the time to leave us a review! We're thrilled to hear that the product has been a great addition to your business and that it arrived swiftly. We can't wait to serve you again in the future! Warm regards, Team ToolStore UK

Posted 1 year ago

“Faulty tool wanting to be returned. Customer service have asked for videos instead of just accepting the return .”

Helpful Report

Posted 1 year ago

Good Morning, We are extremely sorry that you have received a faulty item, we understand your frustration regarding the return process. Our policy is in place to ensure efficient handling of returns, and we aim to resolve any issues quickly. In order for us to get this resolved for you as quickly and effectively as possible, we kindly ask for a video to demonstrate the fault. We do have internal teams that can look at the video of the fault and attempt to resolve the issue with trouble shooting steps or technical assistance. Receiving a video is the first step to getting this resolved for you and once received we can look to getting this resolved as soon as possible. Apologies again for any inconvenience caused. Warm regards, Toolstore UK. If there’s anything else we can assist you with, please feel free to reach out. Warm regards, Team ToolStore UK

Posted 1 year ago

“A good buy, easy to purchase and delivered before expected.”

Helpful Report

Posted 1 year ago

Hi Mrs Gilbert, Thank you for your review! We're thrilled to know that your purchasing experience was smooth and that your order arrived earlier than expected. Your satisfaction means a lot to us! Warm regards, Team ToolStore UK

Posted 1 year ago

“Very quick delivery thank you”

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Posted 1 year ago

Hi Sarah, Thank you for your kind review! We're thrilled to hear you experienced a quick delivery. Your satisfaction is what we strive for! Warm regards, Team ToolStore UK

Posted 1 year ago

“I bought a DEWALT Strimmer from them. Best price anywhere. Did my research. Item arrived early with excellent communication. Packaging was 1st rated. Someone had taken the time to ensure the address label was perfectly positioned plumb centre on the box. Made the experience a delight. This is a real up and together company. My go to from now on. The Strimmer is great to btw. CGW June 25.”

Helpful Report

Posted 1 year ago

Hi Chris, Thank you for your lovely review! We're thrilled to hear that you found the DEWALT Strimmer at the best price, we work hard to put our prices as low as possible for all our customers. We are so pleased to hear that our communication and packaging made your experience delightful. Enjoy your Strimmer! Warm regards, Team ToolStore UK

Posted 1 year ago

“Swift delivery. Excellent item”

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Posted 1 year ago

Hi there, We’re thrilled to hear that your order arrived swiftly and you are pleased with your item! Your satisfaction means the world to us! Best wishes, Team ToolStore UK

Posted 1 year ago

“Very efficient, ordered a new mitre saw and was delivered next day”

Helpful Report

Posted 1 year ago

Hi Tomos, We're delighted to hear that your mitre saw was delivered efficiently and promptly. It’s great to know we're meeting expectations. Your feedback is valued, and we appreciate you choosing ToolStore UK! Best wishes, Team ToolStore UK

Posted 1 year ago

“Good service. Prompt delivery and arrived as descibed.”

Helpful Report

Posted 1 year ago

Hi there, We're glad to hear that you are happy with the service received by our team and that your delivery arrived as described. Your feedback is truly appreciated, and we look forward to serving you again soon! Warm regards, Team ToolStore UK

Posted 1 year ago

“Order processed and delivered promptly”

Helpful Report

Posted 1 year ago

Hi Paul , Thank you for your positive feedback! We're thrilled to hear that your order was processed and delivered promptly. Your satisfaction is our top priority, and we appreciate you choosing ToolStore UK! Best wishes, Team ToolStore UK

Posted 1 year ago

“5/5 for Toolstore - Andy handled my order and was extremely helpful and knowledgeable. Called back when he had promised etc..”

Helpful Report

Posted 1 year ago

Hi Miss Hodge, Thank you for your wonderful review! We're thrilled to know that Andy provided you with helpful and knowledgeable service, and that he followed up as promised. Your feedback means a lot to us, and we appreciate you taking the time to share your experience! Warm wishes, Team ToolStore UK

Posted 1 year ago

“Efficient prompt sales service. Excellent product at a competitive price. Thank you”

Helpful Report

Posted 1 year ago

Hi there, We're so pleased to hear you found our sales service efficient and our product up to your expectations at a great price. Your feedback is greatly appreciated, and we look forward to serving you again in the future! Best wishes, Team ToolStore UK

Posted 1 year ago

ToolStore UK is rated 4.9 based on 3,757 reviews