“Very pleased with the lights we bought. The company were very helpful with all our queries. We received our items promptly and the lights look stunning in our new home, very happy. Thankyou!”
“My visit to The Lighting Centre was an absolute pleasure! They have a stunning range of lighting fixtures that cater to all styles. The staff were extremely helpful and knowledgeable, assisting me in finding the perfect lights for my home. The quality of their products is top-notch, delivery was prompt, and customer service was impeccable. I highly recommend The Lighting Centre to anyone looking to brighten up their living space. Five stars all around!”
“I am still waiting for my refund since the 8th of April. I keep being told they are waiting for the accounts team to process my refund! Not good enough.”
Hello, I apologize for any confusion or frustration you've experienced. However, it seems that your refund has already been processed. Please take a moment to check your account, as the refund should have been credited by now. If you still don't see it, kindly let us know and we'll investigate the matter further. Thank you for your understanding.
“I bought the Coniston table lamp which is absolutely beautiful. The crystals are stunning and the lamp takes 2 E14 candle bulbs. Very happy with the lamp and highly recommend it. The lamp was dispatched and delivered on time.”
“I had to return this Mother and Child Floor Lamp because it was of really poor quality and impossible to insert the two bulbs. Very disappointed that they have not acknowledged my email indicating the details of the return.”
“You despatched my purchase on time etc but despite paying for next delivery I took 6 days to reach me. I acknowledge this was not your fault, but you have never bothered to reply to my emails concerning this issue so I won't be buying from you again.”
Hello, I sincerely apologize for the delayed response and any inconvenience caused due to the late delivery of your purchase. While we understand that the delay was not directly our fault, we acknowledge our responsibility in addressing your concerns in a timely manner.
Please know that we truly value your business and customer satisfaction is of utmost importance to us. We are sorry to hear that you will not be purchasing from us again, and we would like to make amends for this experience.
Thank you for bringing your concerns about the product quality to our attention. We apologize for any inconvenience you may have experienced.
We understand that we are not the manufacturers of the product, but as a responsible retailer, we are committed to ensuring customer satisfaction. If you are unhappy with the product's quality, you may return it to us for a refund or exchange.
“Wrong globe delivered in error.Trader agreed to accept return and issue a return label by gmail .Repeated requests on 4 occasions and fobbed off with "my manager not available , but have asked him to issue return label ". Weeks on and nothing . Very poor experience and may have to open a dispute case with PayPal soon .”
Hello, we apologize for any confusion or inconvenience you've experienced regarding the delivery of your order. We want to assure you that the correct shade, as per the order you placed, was delivered.
“Such a beautiful piece, works perfectly and is great quality. Great value for the price! Can’t wait for the rest of the room to be completed to see it tie in with the decor.”
