“I ordered candle holder on 11 March and paid express delivery of £6.95. Was told dispatched 3 days later. Contacted parcelforce who were the couriers and was advised they hadn’t even received item yet. Emailed company 3 times no reply. Called and left 2 message’s no reply. Eventually got a gentleman yesterday who said he would check this out for me and he’s called this morning to say I’ll receive it on Friday almost 2 weeks since I ordered it.
No customer care at all. I thought they could have a least refunded delivery charge since it’s only coming from England to Scotland. Let’s see if it even arrives.”
Hi Donna,
I can see your parcel was delivered and signed for by yourself. Below you can find the link to the tracking
https://www.parcelforce.com/track-trace?trackNumber=PBTE8122742001
Regards
“Our order of 27th Feb did not arrive in 2-3 days as stated in your advertising, on the 9th March I contacted your-selves via the chat line on the web-site. I can only assume that it had been over looked as after 5mins the order was available for delivery and arrived on the 13th.
One of the lights did not have the mounting bracket fitted and again I contacted your-selves via the web-site and was told that you would contact the supplier and have a bracket posted to me, as of today 22-03-23 it has not arrived”
“Since we bought the wall clock we have tried to contact your company 4 times without success. When we tried to install the clock we found it did not work. We changed the battery 3 times to make sure that was not the problem without success. I have given this review in the hope that someone will contact us but I do not hold out much hope.”
“I have nothing but praise for this company. The selection of light fittings to the efficiency of the packaging and delivery. The light fitting came in perfect condition due to the amazing care taken and this doesn't seem to happen often with other companies.”
“The style and quality of the overall fitting was nice and good quality’. However 3 of the 8 bulb hikers did not work until my electrician was able to tweak the connectors in side the lamp holder.”
“Awful customer service both via email and telephone. So much hassle after returning a lamp shade and paying for signed recorded delivery . I can see it has been delivered and no refund. No response from 3 emails and customer service via company telephone number couldnt help?! Bizarre. Please refund my return.”
Hello,
We appreciate your feedback. Upon further investigation, it has come to our attention that the refund was processed within the timeframe outlined on our Returns and Refunds page.
“I ordered a picture light before Christmas and it had to be returned due to a faulty switch on it. We returned the item in January and asked for it to be replaced with another. We waited and waited, hte replacement never came. Eventually, I ordered another myself. This came quickly as did the previous order. However it has taken until March to sort out the refund. Endless phone calls about the replacement product and the refund. Terrible customer service and as we are doing up our house I might have been interested in ordering other items. I afraid I would not take the risk again.”
“We bought a very expensive German light from a local company. It has 18 individual globe shades. Someone broke one & didn’t let on, I didn’t know it was smashed until I came to dust the light.
I knew if I went to the local company they’d charge me a small fortune.
So, I spent about 2 hours searching for the same light. I found a similar one on this website, & for £10 I took a chance & bought 1.
It’s absolutely perfect. Matches 100%
I’m going to buy a couple of spares in case the phantom lampshade breaker does it again.
Also it arrived quickly & well packed.
5*****”
