The Fireplace Company Reviews

Name: The Fireplace Company
Rating: 4.87

4.9 Rating 533 Reviews

97 %

of reviewers recommend The Fireplace Company

4.9

Based on 533 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

The Fireplace Company 5 star review on 22nd February 2026

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best range I've seen. Easy to order and delivery efficient too. Would definitely use again, if I ever need the perfect fireplace for me again.”

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Posted 4 years ago

Thanks for your lovely review Ruth :)

Posted 4 years ago

“Brilliant service and very quick delivery with excellent products supplied”

The Fireplace Company 5 star review on 27th April 2022

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Posted 4 years ago

Thank you for your 5-star review Christopher, your media wall looks ace!

Posted 4 years ago

“Quick delivery, competitive price, good comms”

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Posted 4 years ago

Thank you for your review Steve!

Posted 4 years ago

“Great customer service, we are very happy with the fire, thank you very much.”

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Posted 4 years ago

Thanks for your 5-star review Clare :)

Posted 4 years ago

“Knowledgeable and helpful. Dealt efficiently with a mistake made by the courier. Excellent value for money”

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Posted 4 years ago

Thank you for your 5-star review Richard - enjoy your new fire!

Posted 4 years ago

“Really pleased with our Neo 3FE electric fire. Great service from the fireplace company. Would definitely recommend 🙂”

The Fireplace Company 5 star review on 16th April 2022

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Posted 4 years ago

Thank you for your 5 -star review Laithe :)

Posted 4 years ago

“If you’re looking for a fire then look no further - from enquiry to delivery the service was out standing. I can not recommend this company enough. After shopping around and finding other businesses mess us around with lead times etc, Thank you to James for helping us, we now have our media wall!”

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Posted 4 years ago

Thank you for your lovely review Gemma, your fire looks amazing!

Posted 4 years ago

“Excellent service delivered when it said it would be. Fire looks amazing would recommend the Fireplace company to anyone”

The Fireplace Company 5 star review on 15th April 2022

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Posted 4 years ago

Thank you for your lovely review Gillian - your media wall is looking fab!

Posted 4 years ago

“ITEM CAME WITHIN THE TIME GIVEN IN VERY GOOD CONDITION”

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Posted 4 years ago

Thank you for your 5-star review Eric!

Posted 4 years ago

“We contacted The Fireplace Company to first check if a product was in stock. Staff were very helpful and did check for us before we placed our order. Order arrived quickly and we were kept up to date with delivery details. Very happy with their service and price.”

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Posted 4 years ago

Hi Helen - thank you so much for your 5-star review!

Posted 4 years ago

“Efficient and helpful, delivery was when they said, and on time. The fireplace was packaged well and I would certainly recommend this company.”

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Posted 4 years ago

Thank you for your wonderful review Sandra! We hope you enjoy your new fire!

Posted 4 years ago

“More than happy with our purchase, excellent fire, easily installed, easy to use. For us it’s more decorative than for heating, but that works very well in our living area.”

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Posted 4 years ago

Thank you for your lovely review Graeme!

Posted 4 years ago

“Super fast delivery and well packaged. Extremely pleased with the service provided.”

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Posted 4 years ago

Hi Billy, thank you for your lovely review :)

Posted 4 years ago

“I am sorry I was not the end-user, we are contractors, however, the client was pleased with the outcome.”

The Fireplace Company 5 star review on 4th April 2022

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Posted 4 years ago

Hi Chas, Thank you for your 5-star review! We're very glad your client was pleased! Kind regards, The Fireplace Co Team

Posted 4 years ago

“Excellent customer service. And delivery quickly”

The Fireplace Company 5 star review on 27th March 2022

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Posted 4 years ago

Thank you for your 5-star review Daniel, your media wall looks awesome!

Posted 4 years ago

“Delighted with our fire. Excellent service and good price from The Fireplace Company, couldn’t fault them and would highly recommend.”

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Posted 4 years ago

Thank you for your 5-star review June!

Posted 4 years ago

“Great service and fantastic quality product. Thanks”

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Posted 4 years ago

Thanks for the five star review Robyn!

Posted 4 years ago

“Very happy with the service from start to finish 👍”

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Posted 4 years ago

Thanks for the fab review Sean!

Posted 4 years ago

“Fab company, ordering was easy, delivery was excellent”

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Posted 4 years ago

Thank you for your 5 star review!

Posted 4 years ago

“Very competitive, good service, they are distributors only, and buy in with shipping direct to the customer, - no issue with this.”

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Posted 4 years ago

Hi Anthony - thank you very much for your 5-star review!

Posted 4 years ago

The Fireplace Company is rated 4.9 based on 533 reviews