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The Fireplace Company Reviews

4.9 Rating 335 Reviews

97 %

of reviewers recommend The Fireplace Company

Company Reviews

Product Reviews

4.9

Based on 335 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Fireplace Company 5 star review on 23rd March 2024

The Fireplace Company 5 star review on 21st February 2024

Michael Mckeaveney

The Fireplace Company 5 star review on 21st February 2024

Michael Mckeaveney

The Fireplace Company 5 star review on 17th February 2024

The Fireplace Company 5 star review on 17th February 2024

The Fireplace Company 5 star review on 5th February 2024

The Fireplace Company 5 star review on 5th February 2024

74

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Before I placed my order, I called up the store and they were so helpful providing advice on delivery and models. They gave me a lot of confidence to purchase the product as I normally avoid buying online and prefer to go in store. I'd definitely recommend !”

Posted 5 months ago

Thank you so much for your review Craig! It's wonderful to hear that you were able to get the help you needed before placing your order and that you'd recommend us. We're so happy to have been able to provide you with the assurance needed to make your purchase. Thank you :)

Posted 5 months ago

“We Purchased the Gazco Radiance 85R Inset Electric Fire online, but also called to request a next-day delivery as we couldn't finish our TV wall until this was delivered- as promised by the extremely helpful man on the other end of the phone, the courier knocked on the door the next morning. The fire was easy to fit and just plugged into a 13amp socket so no extra wiring was required, the only thing that we noticed when we had the fire on was that the fan was slightly nosier than what we had expected, this we don't even notice now after having the fire for just over two weeks- the fire looks great and kicks out more than enough heat for our lounge, some evenings we have the fire on without the heat as it looks that good. I highly recommend The Fireplace Company and will be using them again at some point.”

Posted 5 months ago

Thank you for your kind words! We're thrilled that you had a great experience with us and the Gazco Radiance 85R Inset Electric Fire. We'd be happy to assist you again whenever you need our services. Enjoy your cosy fireside evenings!

Posted 5 months ago

“Very pleased with the purchase and the service provided”

Posted 5 months ago

Thank you Clifford, much appreciated!

Posted 5 months ago

“Excellent service, excellent fire,and excellent delivery time!”

Posted 5 months ago

Thank you for your 5-star review!

Posted 5 months ago

“Good service and fire looks great.”

Posted 5 months ago

Thank you Barbara :)

Posted 5 months ago

“Easy to order online, quick and efficient service and delivery.”

Posted 5 months ago

Thank you Linda!

Posted 5 months ago

“A great service - thank you.”

Posted 6 months ago

Thank you Matthew!

Posted 6 months ago

“I ordered the wrong face for my fire. All I had to do was phone them. And confirm I'm email which I had wrongly picked and they sorted it. Thank you fire company”

The Fireplace Company 5 star review on 24th October 2023

Posted 6 months ago

Hi Amanda, thank you for your 5-star review, we're glad you're happy with the service you received :)

Posted 6 months ago

“Quick service, fast to pick up the phone and help when i had questions before ordering. Price was best i could find online for my fireplace”

Posted 6 months ago

Thank you so much for your 5-star review :)

Posted 6 months ago

“Had a query about a couple of products so spoke to James. He was very helpful and helped me make my decision. I ordered the product on-line but James followed up on that to make sure I had ordered what I wanted. The fire arrived quickly (to Highland Perthshire) and in good condition.”

Posted 6 months ago

Thanks so much for your 5 star review Vivien! We're glad to hear that James provided great assistance and that your order arrived quickly :)

Posted 6 months ago

“Very quick dispatch and delivery on a date of my choosing. The electric fire was as described, especially the dimensions. Fitted snugly into the gap. The fire has a very realistic flame effect, exactly as shown on the website. Good quality product.”

Posted 6 months ago

Thank you so much for your 5-star review!

Posted 6 months ago

“Delivered pretty quickly and very securely, love the fire itself, and customer service has been great throughout. Thanks very much”

Posted 6 months ago

Thank you so much for your lovely review! We are delighted to hear that you are pleased with the speedy delivery, the quality of the product, and the customer service provided. We value your feedback and appreciate your five star rating. Thank you again for your business!

Posted 6 months ago

“Super chic!! Haven’t got it in place yet but very stylish, just what I wanted, the delivery was fabulous”

Posted 6 months ago

Thank you for your lovely review Samantha!

Posted 6 months ago

“Amazing service from start to end from the team at the Fireplace Company. When calling them, they answer very quickly and the service is friendly and informative. I also sent them a few emails which were answered within an hour. Highly recommended.”

Posted 6 months ago

Thank you so much for your 5 star rating Jay. We strive to make each and every interaction with our customers as helpful and easy as possible so it's wonderful that we could meet your expectations. We really appreciate your review - thank you!

Posted 6 months ago

“Excellent service and price. Thank you India”

Posted 6 months ago

Thank you Peter :)

Posted 6 months ago

“Great fire looks great and gives out plenty of heat. Great service from the Fireplace Company, fire ready and waiting when I arrived to pick up, friendly service too”

Posted 6 months ago

Thank you so much, Stewart, for your 5-star review :)

Posted 6 months ago

“Great Company to deal with, quick delivery good prices and a quality product”

Posted 7 months ago

Thank you Tara! :)

Posted 6 months ago

“Very good knowledge of fires and accessories, kind and always get a warm welcome. Well done crew”

Posted 7 months ago

Thank you Spencer!

Posted 7 months ago

“Excellent company to deal with from start to finish. Very friendly and helpful on the phone and excellent customer service. It was a pleasure to purchase from them and we are very happy with the product and service they provided. Would definitely recommend them as a company.”

Posted 7 months ago

Thank you so much Claire for your kind words and 5 star rating :)

Posted 7 months ago

“Excellent telephone service, kept to their word about delivery.”

Posted 7 months ago

Hi Paul, thanks for your 5-star review!

Posted 7 months ago

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The Fireplace Company is rated 4.9 based on 335 reviews