The Claims Guys Legal Reviews

Name: The Claims Guys Legal
Rating: 4.65

4.7 Rating 4,818 Reviews

92 %

of reviewers recommend The Claims Guys Legal

Company Reviews

Metrics

Info

4.7

Based on 4,818 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Claims Guys Legal:

Our team of claim specialists are dedicated to helping our clients claim compensation and refunds that are rightfully theirs.

We offer a comprehensive service that utilises all possible options to make sure that our clients not only receive money due to them, but are also kept informed throughout the claims process and given clear, jargon-free advice on their options.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The reason I have rated this company one star is because an hour after I asked them to act for me, I changed my mind and submitted a cancellation for my claim. It stated that I had a 14 day cooling off period with no questions asked. I then received a link asking me to confirm that I no longer wanted them to proceed which I also did and yet I have just received another email saying that they are progressing with my claim. Why are they continuing with this after I've completed the cancellation process?”

Helpful Report

Posted 1 year ago

Dear Anthony, Thank you for your review. Any cancellation request received by us will be actioned in line with the request. If you have received an update after the Cancellation Confirmation, please contact us via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Cancel this claim I never asked you to pursue it”

Helpful Report

Posted 1 year ago

Dear David, Thank you for your review. We only provide our claims services to clients who submit a completed application. If you submitted an application in error, and no longer wish to utilise our services, please contact us via email at Cancellation@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“This is a scam to get information from people to use for fraud, or sell your input data to other people”

Helpful Report

Posted 1 year ago

Dear John, Thank you for your review. Please rest assured that we, The Claims Guys Legal, are a legitimate Law Firm, who a both authorised and regulated by the Solicitors Regulation Authority (SRA). We take the security of client data very seriously and do not pass any information to illigitimate entities. For more information on how your data is treated, please review our Privacy Policy via the below link: https://theclaimsguyslegal.com/privacy-policy/ Kind regards, The Claims Guys Legal.

Posted 1 year ago

“I have send email to tell you that I want to close my case and you have ignored me and keep sending me emails. I have tried to phone you but there is no phone number and email addresses that get sent back to me. Im not sure whether this is real or a scam.. Very disappointed 😞”

Helpful Report

Posted 1 year ago

Dear Pauline, Thank you for your review. We are sorry to see that you may no longer wish to utilise our services. Please direct your request for cancellation to us via email at Cancellation@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“No virtual button to click to cancel the claim. I've decided not to use this service but there's no easy way to cancel even though I'm within the statutory cooling off period”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review. We are sorry to see that you may no longer wish to utilise our services. Please direct your cancellation request to us via email at Cancellation@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“They don’t listen and are t doing what I asked them to”

Helpful Report

Posted 1 year ago

Dear Amanda, Thank you for your review. We are sorry to see that your requests may not yet have been actioned. Please direct your request(s) to us via email at Feedback@theclaimsguyslegal.com, where an agent will investigate further and endeavour to provide you with a response within 5-working days. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Keep getting emails for my husband but to my email address. I keep telling them that we have made our own claims so don't need them. We have not signed anything but still they keep pushing absolutely nightmare”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for your review. If you have received contact from us regarding a claim update, it will be due to us receiving a complete application and instruction to act on the applicant's behalf. If it is your husband who has registered, this will explain why contact is addressed in his name. Please request that your husband contacts us with any query related to an account at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“No easy way to contact you for advice concerning my claim, one lender is missing from my claim (Black horse) after I submitted the details of this lender”

Helpful Report

Posted 1 year ago

Dear Robin, Thank you for your review. An initial list of lenders to investigate is provided to us during the initial application process. If there is a lender which was not selected, but you wish for us to investigate, please contact us via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Very impressive so far. Quick and efficient keeping me up to date. I'm impressed.”

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Posted 1 year ago

“I submitted another lender for finance in a car to your company. I have t received any response from you.”

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Posted 1 year ago

Dear Sonja, Thank you for your review. In order for us to begin acting on a client's behalf, a signed application must first be received. This means that we will not act if we do not receive such authority. If you have submitted an application, but have changed your mind, please contact us at Cancellation@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Very lengthly process to actually to make any progress. Too many explanatory emails - claim placed: when is getting settled.”

Helpful Report

Posted 1 year ago

Dear Wayne, We have been issuing updates to all clients with open Undisclosed Commission claims via email: Due to temporary rules put in place by the Financial Conduct Authority Lenders currently do not have to respond to any claims relating to Discretionary Commission Arrangements and Fixed Fee Commissions until after 04 December 2025. The Financial Conduct Authority is waiting on the outcome of a Supreme Court hearing, which took place on 01 to 03 April 2025, to allow it to complete its review and establish any next steps, which it has stated may include an industry-wide redress scheme. We anticipate that the Supreme Court will hand down its judgment in Summer 2025, so we do not expect a further update from the Financial Conduct Authority until Autumn 2025. Lenders are still required to log and progress all complaints and provide relevant updates during the pause period. Any claims we have submitted for you to your lenders remain valid. At this time, we continue working on your behalf and, as updates become available, we will continue to update you. Please note that this impacts all Undisclosed Commission Car Finance claims and lenders are not yet making payments until the aforementioned decisions have been made. If your claim relates to Irresponsible Lending, or if you have any other questions regarding Undisclosed Commission claims, please reach out to us via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“I’ve cancelled the agreement with the claims guys legal within the cooling off period and they do not have any authority to proceed on my behalf. I have not received any acknowledgement or any reply that the agreement was cancelled. If the claims guys still proceed with contacting the lender on my behalf despite the cancelled agreement that’s breaking the law and my privacy.”

Helpful Report

Posted 1 year ago

Dear Anna, Thank you for your review. If you have cancelled, but are unsure if your cancellation has been confirmed, please contact us via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Scam saying I have a claim with a company I have never had finance with and the year they have said I had the finance out didn’t even have my license then.”

Helpful Report

Posted 1 year ago

Dear Adam, Thank you for your review. Please rest assured that we are a legitimate Law Firm, who are both authorised and regulated by the Solicitors Regulation Authority (SRA). We obtain an initial list of lenders to investigate from our clients via the initial application that is completed. Following the above, if any further potential claims are identified via a Soft Credit Check, we notify our clients and request authority for us to proceed. If a lender has been submitted to us in error, or if any other further concerns remain, please contact us via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“They won’t leave me alone!! I didn’t complete my application and they are still trying to claim on my behalf. I have sent numerous emails which they are ignoring and do not respond to any of them. Avoid these cowboys!!”

Helpful Report

Posted 1 year ago

Dear Adam, Thank you for your review. In order for us to be acting on your behalf, we will firstly require a completed application to be submitted to us, providing us with your full authority and instruction to act on your behalf. If you no longer wish to utilise our services, please forward your request to us via email at Cancellation@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“I told yourselves within the 14day cooling off period not to proceed. The emails I sent were rejected by yourselves without delivery. I further sent a Cancellation notice by post to the address provided by yourselves to which the Royal Mail advised undress unknown. I will refer this matter to the police fraud line for their investigation”

Helpful Report

Posted 1 year ago

Dear John, Thank you for your review. Please note that, should an incorrect/incomplete/invalid email address be used, we may not have received your requests. Our registered address is as follows: The Claims Guys Legal The Exchange 5 Bank Street Bury BL9 0DN Kind regards, The Claims Guys Legal. You may direct your request for cancellation to us via email at Cancellation@theclaimsguyslegal.com.

Posted 1 year ago

“I have been waiting too long, and I know some people have been paid, poor”

Helpful Report

Posted 1 year ago

Dear Joe-Ann, Thank you for your review. At this time, lenders are not reaching upheld decisions regarding Undisclosed Commission Car Finance claims, this is due to the temporary pause on Complaint Handling Timeframes currently placed into effect by the Financial Conduct Authority (FCA). We are expecting lenders to begin issuing their responses after 4th December 2025. The Financial Conduct Authority is waiting on the outcome of a Supreme Court hearing, which took place on 01 to 03 April 2025, to allow it to complete its review and establish any next steps, which it has stated may include an industry-wide redress scheme. We anticipate that the Supreme Court will hand down its judgment in Summer 2025, so we do not expect a further update from the Financial Conduct Authority until Autumn 2025. Lenders are still required to log and progress all complaints and provide relevant updates during the pause period. Any claims we have submitted for you to your lenders remain valid. At this time, we continue working on your behalf and, as updates become available, we will continue to update you. Please note that this impacts all Undisclosed Commission Car Finance claims and lenders are not yet making payments until the aforementioned decisions have been made. If your claim relates to Irresponsible Lending, or if you have any other questions regarding Undisclosed Commission claims, please reach out to us via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Great that you have came back to me , hopefully you will prove that I’ve got claims on these companies”

Helpful Report

Posted 1 year ago

“They are annoying”

Helpful Report

Posted 1 year ago

Dear Toni, Thank you for your review. We are sorry to see that you may not be satisfied. Upon receipt of an application, we continue to provide our clients with regular updates pertaining to their submitted claims and we may occasionally make requests for information in order to ensure that all required information to substantiate a claim is on file. If you are not satisfied with this, please contact us directly via email at Feedback@theclaimsguyslegal.com, where we may discuss your dissatisfaction in further detail. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Can't contact by phone there's no direct contact. They don't reply to any emails.”

Helpful Report

Posted 1 year ago

Dear Malcolm, Thank you for your review. Should you wish for us to contact you via telephone, please direct your request to us directly via email at Hello@theclaimsguyslegal.com. If you have attempted to contact us via email at the aforementioned email address, but have not received a response within 10-working days, please contact us at Feedback@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Why can I not get on the portal as I'm putting my date of birth in for it to say it's wrong I have tried to get in touch with these guys to no a vail. I'm still waiting for them to get in touch with me.”

Helpful Report

Posted 1 year ago

Dear Jean, Thank you for your review. We are sorry to see that you may be experiencing difficulties in accessing your Customer Portal. Please reach out to us directly via email at Dataprotection@theclaimsguyslegal.com, where an agent will investigate further. Kind regards, The Claims Guys Legal.

Posted 1 year ago

The Claims Guys Legal is rated 4.7 based on 4,818 reviews