The Claims Guys Legal Reviews

Name: The Claims Guys Legal
Rating: 4.65

4.7 Rating 4,818 Reviews

92 %

of reviewers recommend The Claims Guys Legal

Company Reviews

Metrics

Info

4.7

Based on 4,818 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Claims Guys Legal:

Our team of claim specialists are dedicated to helping our clients claim compensation and refunds that are rightfully theirs.

We offer a comprehensive service that utilises all possible options to make sure that our clients not only receive money due to them, but are also kept informed throughout the claims process and given clear, jargon-free advice on their options.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didnt sign anything so company took it upon themselves to commit fraud. Very poor company DONT TOUCH.”

Helpful Report

Posted 1 year ago

Dear Justin, Thank you for your review. Please note that client information and authority is obtained by us via our online application. If we have been working on your behalf it is only after having received the relevant personal information from a client directly as well as their full authority and instruction. If you have submitted an application but no longer wish to utilise our services, please contact us via email at Cancellation@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 11 months ago

“Beginning to think this is a big mistake. My husband signed the form and provided a copy of his driving license on 23rd July via my email address. I've received an email each day since requesting the same again as its been over 6 months and the signature is out of date. It's only been 3 days and we haven't been with them for 6 months.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review. Our communications will outline the reason behind our requests. Should your husband require additional assistance, please reach out to one of our agents directly via email at Feedback@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 11 months ago

“They activated a claim in my name without my authority! I requested MANY MANY times that they cease any action but they have ignored my requests and keep harrassing me to continue! VERY UNPROFESSIONAL!! NOW they state they've SUBMITTED said claim!!!”

Helpful Report

Posted 1 year ago

Dear Pamela, Thank you for your review. We are sorry to see that you may no longer wish to utilise our services. If you have not already, please contact us via email at Cancellation@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 11 months ago

“I asked you not not to submit a claim in my name but you continue to do so”

Helpful Report

Posted 1 year ago

Dear Graeme, Thank you for your review. We are sorry to see that you may no longer wish to utilise our services. If you have not already, please contact us via email at Cancellation@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 11 months ago

“Nothing seams to be going forward all starting to look like a scam”

Helpful Report

Posted 1 year ago

Dear Brian, Thank you for your review. We understand that the FCA's temporary pause on lender complaint handling timeframes may not be ideal for some clients; however, we continue to provide regular updates as to the current status of each of your open agreements. In the meantime, should you require a current update, please contact us via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 11 months ago

“Filled in all u asked and still know help”

Helpful Report

Posted 1 year ago

Dear Alan, Thank you for your review. Once an application is submitted to us, we begin compiling your claim(s) and provide you with regular updates via email; please ensure that you review your Junk/Spam folder, in the event that your mailbox has incorrectly filtered our communication attempts. Alternatively, should you remain unable to locate any such contact, please reach out to us directly via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Thanks very much for your help you are amazing thanks again for your information all the time you are inform and sending me appreciate it I’m so proud of your company very professional we need like this company I will refer all friends and families to you”

Helpful Report

Posted 1 year ago

“Well explained procedure to me”

Helpful Report

Posted 1 year ago

“My name is not Mr mckendry. I have made a claim but not in the above name. Please explain how this happened”

Helpful Report

Posted 1 year ago

Hi, thank you for your review. Any name that is held on our file is provided to us by the applicant during the application process. If the displayed name is incorrect, please reach out to us via email at Dataprotection@theclaimsguyslegal.com, where an agent will investigate the issue further. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Rubbish company”

Helpful Report

Posted 1 year ago

Dear Timothy, Thank you for you review. We are sorry that you may not be satisfied with our firm. Thousands of our clients are both happy and reassured with leaving their claims in our expert hands. We would like to discuss any concerns you have directly. Please contact us via email at Feedback@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“They don't STOP processing the CLAIM FOR THE REASON BEST KNOWN TO THEM. I SENT THE EMAIL AND REGD ROYAL MAIL ASKING THEM NOT TO PROCESS THE CLAIM WITHIN THE COOLINGOFF TIME, THEY DON'T STOP.”

Helpful Report

Posted 1 year ago

Dear Mr Jani, Thank you for your review. If you have issued a Cancellation Request to us, your Cancellation will be treated from the date of receipt. Please review your mailbox (Including your Junk/Spam folder) for our responses. If you are unable to locate a response, please contact us via email at Feedback@theclaimsguyslegal.com, where an agent will review your account and provide you with an update. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“I am not aware of authorising you to make a claim. From whom did you get authorisation.”

Helpful Report

Posted 1 year ago

Dear William, Thank you for your review. In order to contact a client regarding a claim, we must first be provided with said client's personal information, contact information, claim information, full authority and their instruction via our online application. If you are unable to recall when your application was submitted, please reach out to us via email at Hello@theclaimsguyslegal.com, where we may provide further information. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Hom improvent”

Helpful Report

Posted 1 year ago

Dear David, Thank you for your review. From the review you have left, we believe that your comment was not meant for us as we do not offer Home Improvement services. Should you require any assistance with your claim(s) with us, please contact us via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“These people do not respond to repeated requests to cancel my claim? Why the he’ll do they not reply? Do they actually exist?”

Helpful Report

Posted 1 year ago

Dear Chris, Thank you for your review. Please rest assured that any Cancellation will be treated from the date of receipt of your initial request. If you have not yet received a response, and more than 5 working days has elapsed, please forward your request to us via email at Cancellation@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“The place is a full on scam! I didn’t ask them to proceed with my claim, I told them I don’t want to claim and they sent me emails saying they have gone forward with it. I’ve tried to contact them for them to remove my claim but yet no answer!”

Helpful Report

Posted 1 year ago

Dear Martin, Thank you for your review. Please rest assured that we are a legitimate law who are both authorised and regulated by the Solicitors Regulation Authority (SRA). When you submitted an application to us, you authorised and instructed us to act on your behalf and to provide you with our Claims Services. As you have indicated that you have previously issued a Cancellation Request, please rest assured that your cancellation will be treated from that date. Due to your comments, we have contacted the relevant internal department to review your account and provide you with an update regarding your issue. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“NO STARS Leave me alone i have not instructed you”

Helpful Report

Posted 1 year ago

Dear Denise, Thank you for your review. In order for us to act on a client's behalf, we must first receive a completed application (Containing relevant personal information and which lender(s) to investigate) as well as a client's full authority and instruction to proceed. If you are unable to recollect providing us with your authority, please reach out to us via email at Feedback@theclaimsguyslegal.com, where an agent will investigate your concerns and provide you with an update. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Please read my email .. you weren’t clear on the last email that I was submitting a claim .. as stated I have submitted my own claim with MI finance .. please continue with my Barclays claim .. and read my latest email”

Helpful Report

Posted 1 year ago

Dear Jacqueline, Thank you for your review. Please direct your query to us directly via email at Feedback@theclaimsguyslegal.com. Upon receipt, an agent will investigate your concerns and provide you with an update within 5-working days. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Given the extended timeframe and the discrepancy in pricing compared to your brother-in-law's experience with a different provider, along with the lack of delivery and the request for a review, we must express our concern. We are unable to provide a comprehensive assessment until the financial transaction is completed and the expected goods or services are delivered. The stated delivery timeframe has not been met, and no delivery personnel have been identified.”

Helpful Report

Posted 1 year ago

Dear Aurelio, Thank you for your review. We are unable to ascertain any query/statement pertaining to our firm and believe that your review may be intended for a separate company. Please contact us directly at feedback@theclaimsguyslegal.com to discuss this further. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“I don’t understand why this is taking so long I am looking at using another claims company.”

Helpful Report

Posted 1 year ago

Dear Lee, Thank you for your review. We have been issuing updates to all clients with open Undisclosed Commission claims via email: Due to temporary rules put in place by the Financial Conduct Authority Lenders currently do not have to respond to any claims relating to Discretionary Commission Arrangements and Fixed Fee Commissions until after 04 December 2025. The Financial Conduct Authority is waiting on the outcome of a Supreme Court hearing, which took place on 01 to 03 April 2025, to allow it to complete its review and establish any next steps, which it has stated may include an industry-wide redress scheme. We anticipate that the Supreme Court will hand down its judgment in Summer 2025, so we do not expect a further update from the Financial Conduct Authority until Autumn 2025. Lenders are still required to log and progress all complaints and provide relevant updates during the pause period. Any claims we have submitted for you to your lenders remain valid. At this time, we continue working on your behalf and, as updates become available, we will continue to update you. Please note that this impacts all Undisclosed Commission Car Finance claims and lenders are not yet making payments until the aforementioned decisions have been made. If your claim relates to Irresponsible Lending, or if you have any other questions regarding Undisclosed Commission claims, please reach out to us via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“It’s taking a while for you to get settled”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review. We have been issuing updates to all clients with open Undisclosed Commission claims via email: Due to temporary rules put in place by the Financial Conduct Authority Lenders currently do not have to respond to any claims relating to Discretionary Commission Arrangements and Fixed Fee Commissions until after 04 December 2025. The Financial Conduct Authority is waiting on the outcome of a Supreme Court hearing, which took place on 01 to 03 April 2025, to allow it to complete its review and establish any next steps, which it has stated may include an industry-wide redress scheme. We anticipate that the Supreme Court will hand down its judgment in Summer 2025, so we do not expect a further update from the Financial Conduct Authority until Autumn 2025. Lenders are still required to log and progress all complaints and provide relevant updates during the pause period. Any claims we have submitted for you to your lenders remain valid. At this time, we continue working on your behalf and, as updates become available, we will continue to update you. Please note that this impacts all Undisclosed Commission Car Finance claims and lenders are not yet making payments until the aforementioned decisions have been made. If your claim relates to Irresponsible Lending, or if you have any other questions regarding Undisclosed Commission claims, please reach out to us via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

The Claims Guys Legal is rated 4.7 based on 4,818 reviews