The Claims Guys Legal Reviews

Name: The Claims Guys Legal
Rating: 4.65

4.7 Rating 4,818 Reviews

92 %

of reviewers recommend The Claims Guys Legal

Company Reviews

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4.7

Based on 4,818 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Claims Guys Legal:

Our team of claim specialists are dedicated to helping our clients claim compensation and refunds that are rightfully theirs.

We offer a comprehensive service that utilises all possible options to make sure that our clients not only receive money due to them, but are also kept informed throughout the claims process and given clear, jargon-free advice on their options.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have made it very clear on many occasions that I do not, or ever did, instruct you to act for me. You continue to ignore all myn emails. Please cancel my claim!”

Helpful Report

Posted 1 year ago

Dear Gabriella, Thank you for your review. Please note that, in order for us to create an account and process your claim(s), we must first receive a completed application and the full authority and instruction of the applicant. We are sorry to see that you may no longer wish to utilise our services. Please direct your Cancellation Request to us via email at Cancellation@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Diabolical service you can’t speak to anyone. You just get the odd email then an email asking you to upload identification but doesn’t actually work. Terrible customer service”

Helpful Report

Posted 1 year ago

Dear Lee, Thank you for your review. To request telephone contact, please issue your request to us via email at Hello@theclaimsguyslegal.com. Concerning any difficulties with uploading documents to us via your Customer Portal, please email us directly at Feedback@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Not sure why, but you won't accept my date of birth.”

Helpful Report

Posted 1 year ago

Dear Ian, Thank you for your review. If you have ongoing issues with accessing your Customer Portal, please contact us via email directly at Feedback@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Only one star as you say you are pursuing a claim with Black Horse ,good luck with that as we never had car finance with them but I did put on the form Santander and Toyota Finance!”

Helpful Report

Posted 1 year ago

Dear John, Thank you for your review. The lenders for us to initially investigate are selected by each applicant during the application process. We may also use other means to identify other potential claims. If there are additional claims that you would like for us to investigate, that were not already selected during your application, please contact us directly at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Received an email saying my claim as been submitted but it as been submitted with the wrong company !!”

Helpful Report

Posted 1 year ago

Dear Georgina, Thank you for your review. Please note that the lenders that we issue claims to are selected by an applicant during the application process. If a lender has been selected in error, and you wish to cancel the claim, please contact us directly via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Do NOT Contact these guys!!! I have tried to cancel their involvement several times but, they keep persisting? You don’t need these to claim. It’s very easy through Moneysavingexpert.”

Helpful Report

Posted 1 year ago

Dear Adam, Thank you for your review. We are sorry to see that you no longer wish to utilise our services. Following the receipt of a Cancellation Request, we will issue an email to you containing a link to confirm your cancellation; if you have not received this, it may have been incorrectly filtered by your mailbox into your Junk/Spam folder. Due to your comments, we have passed a request to an internal department to investigate your account and provide you with an update; please expect an email update to be sent to you within 5-working days. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Email communication appears fully automated and there are no options for contact. My initial curiosity has been met with them using a few basic details to launch a claim that I don't intend to pursue. I have no way to get them to stop.”

Helpful Report

Posted 1 year ago

Dear Paul, Thank you for your review. We are sorry to see that you may no longer wish to utilise our services. Should you wish to cancel, please contact us directly via email at Cancellation@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Repeatedly instructed to cancel yet continue to refuse. Reporting to FCA.”

Helpful Report

Posted 1 year ago

Dear Marcus, Thank you for your review. We are sorry to see that your Cancellation Request may not have yet been processed. We have passed a request to one of our internal departments to investigate this issue and to provide you with a subsequent update; please expect contact to be received via email within 5-working days. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Same old thing”

Helpful Report

Posted 1 year ago

“You are not authorised to act on my behalf.Cease all action and remove my details from your database”

Helpful Report

Posted 1 year ago

Dear Peter, Thank you for your review. We are sorry to see that you may no longer wish to utilise our services. Should you wish to cancel, please issue a request to Cancellation@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“They put in a claim against the wrong lender. I have never had any loans from BMW. ONLY VW”

Helpful Report

Posted 1 year ago

Dear Michael, Thank you for your review. Please note that the list of lenders for us to investigate for a client is selected by an appicant during the initial stages of the application. If a lender has been selected in error, please contact us directly via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“THEY ARE SENDING OUT MESSAGES REPEATADLY EVEN AFTER YOUHAVE ASKED THEM TO STOP”

Helpful Report

Posted 1 year ago

Dear Muhammad, Thank you for your review. Following the issue of a Cancellation request, you will have received a response from us from either Hello@theclaimsguyslegal.com or Cancellation@theclaimsguyslegel.com containing additional information. Due to your statement indicating that communications have not ceased, we have forwarded a request internally to have the matter reviewed and for an update to be issued to you. Please allow up to 5-working days for contact to be made. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Haven't got a clue who you are, and have never had hp. So where did you got my name from.”

Helpful Report

Posted 1 year ago

Dear Bramwell, Thank you for your review. In order for us to contact clients and provide our Claims Services, we must first receive a completed application as well as full authority and instruction from the applicant. If you do not recall submitting a claim to us, please contact us directly via email at Feedback@theclaimsguyslegal.com. Upon receipt of an enquiry, one of our agents will investigate further. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Not impressed to be honest, I've had the same email from them every month for the last 12 months or so, saying that the claim has been submitted and then I get emails saying they have received a response from the lender, and you will be in touch then just today another email saying exactly the same, saying it's been submitted. So to be honest I haven't got a clue what's going on. There is no telephone number to ring and when you attempt to email, it bounces back”

Helpful Report

Posted 1 year ago

Dear Alison, Thank you for your review. In order to obtain a full and current account update, please contact us via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“dragging things out”

Helpful Report

Posted 1 year ago

Dear Laura, Thank you for your review. We have been issuing updates to all clients with open Undisclosed Commission claims via email: In January 2024, the Financial Conduct Authority (FCA) announced a review of the historical use of motor finance commission arrangements. As part of this, the FCA updated their rules to allow Lenders to pause issuing final responses to claims about Discretionary Commission Arrangements until 24 September 2024. On 30 July 2024, the Financial Conduct Authority started a consultation on extending the current pause on handling these complaints. The regulator has suggested that the pause could be extended until 04 December 2025, however, they have also indicated that they may have completed their work as early as May 2025 and if so, would seek to end the proposed pause early. At this time, we continue working on your behalf and, as updates become available, we will continue to update you. If your claim relates to Irresponsible Lending, or if you have any other questions regarding Undisclosed Commission claims, please reach out to us via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Very disappointed with my dealings I cancelled my claim the first day I made it as was not told no decision needed to be made till December. I have proof of such so just annoying that they continue to act on my behalf without authorisation.”

Helpful Report

Posted 1 year ago

Dear Gordon, Thank you for your review. If you have cancelled your claim(s) with us, you will have received a confirmation email; if you are unable to identify any such email or believe that not all agreements were cancelled, please contact us directly via email at Feedback@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“I am not with Black horse.”

Helpful Report

Posted 1 year ago

Dear Brian, Thank you for your review. Please note that we are provided with a list of lenders to investigate via client selection within the initial application. If Black Horse has been selected in error, please contact us via email at Hello@theclaimsguyslegal.com, Kind regards, The Claims Guys Legal.

Posted 1 year ago

“I haven't given any permission to act on my behalf and won't stop interference of my financial agreements.”

Helpful Report

Posted 1 year ago

Dear Mark, Thank you for your review. Please note that, in order for us to work on a client's behalf, a client will have provided us with a completed application which provides their full authority and instruction for us to act on their behalf. If you are unable to recall submitting an application to us, please contact us directly via email at Feedback@theclaimsguyslegal.com, where an agent will investigate further. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“I HAVE NEVER INSTRUCTED CLAIMS GUYS TO ACT UPON MY BEHALF...YOU ARE SCAMMERS”

Helpful Report

Posted 1 year ago

Dear Graham, Thank you for your review. In order for us to act on a client's behalf, we must first receive a completed application and full authority and instruction from a client. If you do not recall submitting an application to us, please reach out to us directly via email at Feedback@theclaimsguyslegal.com, confirming your situation. Please note that we are a legitimate law firm who are both authorised and regulated by the Solicitors Regulation Authority (SRA). Kind regards, The Claims Guys Legal.

Posted 1 year ago

“This was not the claim in question. It relates to the purchase of a car around 2016 through motonove finance! I already told you this.”

Helpful Report

Posted 1 year ago

Dear Anton, Thank you for your review. Please note that we are provided with a list of lenders to investigate within the application that you submitted to us. If a lender has been selected in error, please contact us directly via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

The Claims Guys Legal is rated 4.7 based on 4,818 reviews