The Claims Guys Legal Reviews

Name: The Claims Guys Legal
Rating: 4.65

4.7 Rating 4,818 Reviews

92 %

of reviewers recommend The Claims Guys Legal

Company Reviews

Metrics

Info

4.7

Based on 4,818 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Claims Guys Legal:

Our team of claim specialists are dedicated to helping our clients claim compensation and refunds that are rightfully theirs.

We offer a comprehensive service that utilises all possible options to make sure that our clients not only receive money due to them, but are also kept informed throughout the claims process and given clear, jargon-free advice on their options.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have asked 3 times now for you to stop emailing me and remove my information, but still the emails keep coming.”

Helpful Report

Posted 1 year ago

“Shocking the amount of emails received with the same information given, one email would suffice. I was then asked to revise my review,due this being dealt with so your rating has gone down,as it has only been passed on. Not dealt with!!!”

Helpful Report

Posted 1 year ago

Dear Stephen, Thank you for your review. Upon receipt of an application, we continue to keep our clients fully updated on the status of their claims and any available updates pertaining to the Financial Conduct Authority's pause on Undisclosed Commission Car Finance complaint handling timeframes. Should you have any further concerns, please contact us via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“I emailed back and requested you cancel me as I already have a claim registered and mistook your email for my people. Please delete me from your files”

Helpful Report

Posted 1 year ago

Dear Kathleen, We are sorry to see that you no longer wish for us to act on your behalf. Please ensure that any request of this nature has been emailed to us directly at Cancellation@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Great service keeping fully up.to date”

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Posted 1 year ago

“The Claims Guys Legal do not understand the words”cancel my claim” and and are continually harassing me. DO NOT USE these people”

Helpful Report

Posted 1 year ago

Dear Patricia, Thank you for your review. We are sorry to see that you may have received communications from us following a Cancellation. Due to your comments, we have passed a request to the relevant internal department to ensure that the matter is investigated and that a subsequent update is provided to you. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Sorry but you are asking for to much deatil much to soon. I do not appricate a phone at this stage as things will not happen until end of year . SO plese remove me from your system”

Helpful Report

Posted 1 year ago

Dear Anthony, Thank you for your review. In order to comply with a request to act on your behalf, we may make requests for pieces of information from you; this is to ensure that sufficient data is held on your file to assist you with your claim. Despite the above, we recognise that you wish to cancel your claim(s); thus, we invite you to contact us directly via email at Feedback@theclaimsguyslegal.com. This will allow us to record your request for data removal and for your cancellation request to be reviewed and processed. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Asked them to cancel my claim and they said they would. Few weeks later I get an email saying we've found your claim etc. Not impressed at all.”

Helpful Report

Posted 1 year ago

Dear Amanda, Thank you for your review. We are sorry to see that you may have continued to receive contact following the issue of a Cancellation request. Due to your comments, we have issued a request internally to ensure that the matter is reviewed and that you recieve a subsequent update; please allow up to 5 working days to receive a response. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“I didn't sign any documents for this company to proceed but I received an email saying they've done it anyway, even though I decided not to sign. All they are now doing is cause me unnecessary stress in an attempt to receive their commission. Avoid at all costs”

Helpful Report

Posted 1 year ago

Dear Chelsea, Thank you for your review. Please note that, in order to provide our Claims Services, we first require a completed application to be submitted to us. During the application process a potential applicant is required to confirm having read and understood a series of statements and our Terms of Engagement prior to providing their electronic signature and submitting said application. Within the agreed information, a client has confirmed having read and agreed to clear and concise information advising that authority is being granted to process claims against the selected lenders. Our services are purely optional and, should you wish to cancel your claim(s), you may do so by contacting us via email at Cancellation@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Cancelled claim within 24 hrs of making it , but they continued with it and the emails keep coming , Seems once you start the process it's out of control 🤷🏼‍♂️”

Helpful Report

Posted 1 year ago

Dear William, Thank you for your review. We are sorry to see that you wished to cancel our services. Please note that, upon receipt of a Cancellation Request, it may take up to 5-working days to be processed; however, the date of Cancellation remains the date of receipt of such a request. If you have not yet received a response, please contact us directly via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“How are you doing? Pretty ... Poorly. You put a claim forward to the wrong company. I never asked you to put a claim into that company. It's a totally different company! 😕 If you are going to deal with people's money in a legal context you have to get it right. It takes more than a laptop. You have to know what you are doing. I don't want you acting for me again, if you can't get the facts right in the first place. Suing the wrong company, whatever next!”

Helpful Report

Posted 1 year ago

Dear Nicholas, Thank you for your review. We are sorry to see that a claim may have been issued to a separate lender. Please note that the list of lenders that we submit a claim to is selected by each client during the application process. Once an application is submitted, we will the issue claims to each highlighted lender, as instructed. If an incorrect lender has been selected, please contact us directly via email at Hello@theclaimsguyslegal.com so that we may have an agent close any erroneous claim and amend the issue. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“I did not ask you to look into any claim for me”

Helpful Report

Posted 1 year ago

Dear Adenike, Thank you for your review. In order for us to act on a client's behalf, we require a completed application to be submitted to us. Without such an application, nor receipt of authority, we would be unable to proceed as we would not hold the necessary information nor the required instruction. If you wish to cancel your claim(s) with us, please contact us directly via email at Cancellation@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Your 14 day cancellation does not seem to work. I cancelled within a day but you have ignored my 5 correspondence. I feel l am going to have a battle with you on this matter.”

Helpful Report

Posted 1 year ago

Dear Linda, Thank you for your review. If you have issued a Cancellation Request to us within your fourteen-day cooling off period, the date of cancellation is obtained from the initial receipt of the first Cancellation contact. If you have not received confirmation of your cancellation, please contact us directly via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“This has all the ingredients of being a sharp practice. Being told your company had already pursued potential claims during the Cooling Off Period. Not only wasn't the paint dry on my initial contact but also without my completion of some of your documentation. Why the hurry? It's obvious you anticipated this cancellation given your Terms and Conditions. D J Beal LL.B ,(Hons)”

Helpful Report

Posted 1 year ago

Dear David, Thank you for your review. During the application process, potential applicants are required to read all presented information and, by providing an electronic signature, an applicant confirms to us that all presented information has been read, understood and agreed to. Following the submission of an application, our clients are then presented with a 14-day cooling off period, where they may cancel without a cancellation fee being applicable (In cases where a lender has not already made a reasonable offer of compensation). There is no anticipation of cancellation but there is clear and concise information presented to each applicant. If you have concerns or further questions, please contact us directly via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Non existent communication seems impossible to talk to a human. Avoid.”

Helpful Report

Posted 1 year ago

Dear Connor, Thank you for your review. We are sorry to see that you may have experienced difficulty in contacting us. You may contact us via email at your leisure at Hello@theclaimsguyslegal.com. In the meantime, we will continue to provide you with updates containing important information about your claim(s). Kind regards, The Claims Guys Legal.

Posted 1 year ago

“I didn't complete this claim with "The Claim Guys", I do not wish them to repressent me on this. I have already contacted them to point this out but them have chosen to ignore me. DO NOT EMPLOY THESE PEOPLE!”

Helpful Report

Posted 1 year ago

Dear Simon, Thank you for your review. We are sorry to see that you do not wish for us to act on your behalf. Please note that, in order for us to work on a client's behalf, we must receive a completed application from a client. As you have indicated that you either did not submit an application yourself, or submitted an application in error, we have issued a request internally to ensure that the matter is reviewed and that you receive a subsequent update; please allow up to 5-working days for a response to be issued to you via email. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Would give 0 if I could cancelled within the cool off period and still receiving updates!!!!”

Helpful Report

Posted 1 year ago

Dear Josephine, Thank you for your review. We are sorry to see that you may have received communications from us, following your Cancellation. A request has been passed to the relevant internal department in order for the issue to be investigated and a subsequent update be provided; please allow up to 5-working days to receive contact in response. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“I have not instructed you or signed ANYTHING and unsubscribed from your site . I haven't instructed you in any way shape or form to act on my behalf and telling you to stop any actions you are taking on supposingly acting on my behalf.”

Helpful Report

Posted 1 year ago

Dear Steven, Thank you for your review. In order to receive client information, a client is required to submit the relevant personal information within their application. As you have received contact from us, but do not recall providing a signature, we have requested a member of the relevant internal department to contact you via email in order to discuss your concerns. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“You have submitted it to wrong lender”

Helpful Report

Posted 1 year ago

Dear Stephen, Thank you for your review. Please note that claims are submitted only to companies that are confirmed to us by our clients via our application form/via our communications offering an opportunity to add more lenders. As there may be an issue with a lender receiving a claim that was not intended, please contact us via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“I have sent 2 emails asking for the claim to be cancelled, which have been ignored.”

Helpful Report

Posted 1 year ago

Dear Phil, Thank you for your review. Please note that it may take up to 5 working days to receive a response to an issued request, including a Cancellation Request. We will forward your query to the relevant department to request that you are provided with an update. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“I cancelled my claim prior to you sending in my claim and cannot get a satisfactory response from you. I have sent you an email telling you that I will report you to the SRA and the FCA. You have also only sent a claim for my current PCP which is not the one you should be trying to claim against. This does appear to be a total scam”

Helpful Report

Posted 1 year ago

Dear Jeffrey, Thank you for your review. We are sorry to see that you wished to cancel your claim(s). If you have already issued a Cancellation request to us, but have not yet heard back, please forward your original request to us via email to Feedback@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

The Claims Guys Legal is rated 4.7 based on 4,818 reviews