Name: The Claims Guys Legal
Rating: 4.33

“The claims firm is brilliant. I was able to start my claim in 60 seconds! They then kept me updated each pf the way and were super easy to contact throughout. Highly recommend checking to see if you have a claim!”

Helpful Report

Posted 4 months ago

Dear Harry, Thank you for your review, we appreciate you taking the time to share your experience. If there is anything else we can help you with or if you have any questions, please do not hesitate to contact us via email at feedback@theclaimsguyslegal.com Kind Regards, The Claims Guys Legal

Posted 4 months ago

“I’ve got lots of refunds from you but I never get the money. I don’t think you’re really serious company.”

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Posted 1 year ago

Dear Ana, Thank you for taking the time to leave a review. If you have submitted a claim but not yet received any payment, it may be due to a number of different reasons. We would like for you to contact us so that we may discuss your account directly. Please contact us via E-mail at Hello@theclaimsguyslegal.com, so that we may provide you with an update. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Hi I submitted my claims on 23/04/2022 but have still not heard from you. Could someone contact me please?janet_smith77@sky.com”

Helpful Report

Posted 1 year ago

Dear Janet, Thank you for your review. For queries relating to any open claim, please contact us via E-mail at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Yet to receive the money after giving my bank details multiple times now. They take 40% so you would think they would try not to upset their customers.”

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Posted 2 years ago

Dear Lisa, Thank you for your contact. If your Bank Account details have been received, your payment will be with you within 7 days from the date of submission. If you remain in the position of not having received your payment, and if more than 7 days have elapsed, please issue a query to us via E-mail at Tax@theclaimsguyslegal.com so that we may investigate further. Typically, if your Bank Account details were not successfully received, you will continue to receive requests from us via E-mail. Kind regards, The Claims Guys Legal.

Posted 1 year ago

“Did my refund in July still not received a penny”

Helpful Report

Posted 2 years ago

Dear Mr Chris, Thank you for your review. If you have received notification that your payment has been made, please contact us directly via E-mail at Tax@theclaimsguyslegal.com so that we may review your account. If you have received written communications from HMRC, please attach a copy of said correspondence. Should you have any further queries, please contact us via E-mail at Feedback@theclaimsguyslegal.com Kind regards, The Claims Guys Legal

Posted 2 years ago

“Thieving scum . I have emailed over 10 times. Recieved my p800 from HMRC over 4 weeks ago and still not refund ! Avoid at all costs and use another company that don't steal your money. AVOID.”

Helpful Report

Posted 2 years ago

Dear Reece, thank you for your review. You may have received a P800 from HMRC which advises that you are due a tax refund. HMRC make payment to us via cheque and it can take up to 21 days for these cheques to reach us once they are released. Once a cheque is received, we must process this and deposit it in the bank for it to clear prior to making payment to you; cheque clearance can take up to 3 working days. We provided information about our claims process and payment timescales on the Frequently Asked Questions section of our website: https://theclaimsguyslegal.com/faq/ If you have contacted us more than five working days ago but not yet received a refund, please issue a copy of your P800 form and your query to our Compliance department at complaints@theclaimsguyslegal.com so that we may investigate further. Additionally, your Mailbox may filter our communications to your Junk/Spam folder; please review this folder regularly. Kind regards, The Claims Guys Legal.

Posted 2 years ago

“You are a disgrace. You said PPI tax but no you're trying to con me out of me income tax. 48% plus fee. Shame in you. You do not deserve any stars at all.”

Helpful Report

Posted 2 years ago

Dear Amanda, thank you for your review. We clearly outline our fees in our Terms of Engagement, which we request our customers review and agree to prior to providing their signature to us electronically and submitting their claim to us. If a potential customer does not see the value in our fee, they are under no obligation to proceed with our services. The documentation we provide fully breaks down the service which we offer to you. Please note that we also provide you with a Cancellation Form, should you wish to cancel our Tax Claim services. Kind regards, The Claims Guys Legal.

Posted 2 years ago

“You fill out the forms and then hear nothing! They con you into allowing them to have any cheque from the gov to be paid to them. Completely ridiculous and I warn anyone not to use them! Claim yourself And don’t get conned please”

Helpful Report

Posted 2 years ago

Dear Matthew, Thank you for your review. Please ensure that you are reviewing your Inbox, including your Junk/Spam folder; this is due to the fact that we would issue your updates to you via E-mail, which would also include requests to arrange payment to you. If you remain unable to locate any such contact, please contact us via E-mail at Feedback@theclaimsguyslegal.com so that one of our agents may investigate further. Kind regards, The Claims Guys Legal.

Posted 2 years ago

“Dont work from home ur a scam company”

Helpful Report

Posted 2 years ago

Dear Melanie, Thank you for your review. Please note that our service is 100% optional and requires potential clients to approach us for a Working From Home claim. If you did not work from home but did submit a working from home claim, please contact us As Soon As Possible at Tax@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 2 years ago

“Good customer service experience”

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Posted 2 years ago

“Been waiting four weeks since had invoice saying would recieve my payment in 7 days and still no payment really poor. Sent numerous emails with no response don't use this company.”

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Posted 2 years ago

Hello, Thank you for your review, we appreciate you taking the time to share your experience. Please note that payment is made within seven days as long as we have received your Bank Account Details (As shown within each invoice). As you may not have yet received your payment, it is possible that we have not yet received your Bank Account Details. Please review your inbox, including your Junk and Spam folder, for any such communication(s) being issued. Upon receipt of Bank Account Details, we endeavour to pay within seven days. If you have already received your payment, no further action is required and we thank you for choosing The Claims Guys Legal. Kind regards, The Claims Guys Legal.

Posted 2 years ago

“Still awaiting my compensation, but the service from The Claims Guys is good... Fees taken seem high but they do all the work so it is expected. Claim was made on the 5th September and was only suppose to be 7 days to receive compensation amount, now the 20th and still nothing.”

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Posted 2 years ago

“You are still working on it”

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Posted 2 years ago

Hi John, thank you for your review. We hope that your claim has since made progress/completed. Thank you for choosing The Claims Guys Legal.

Posted 2 years ago

“I,m still unhappy with the service I got. It took a few weeks and you kept almost half of my money. I won't be using you again”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we appreciate you taking the time to share your experience. You may have received a P800 from HMRC which advises that you are due a tax refund. HMRC make payment to us via cheque and it can take up to 21 days for these cheques to reach us once they are released by HMRC. Once a cheque is received, we must process this and deposit it in the bank for it to clear prior to making payment to you; cheque clearance can take up to 3 working days. Kind regards, The Claims Guys Legal.

Posted 2 years ago

“Good service”

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Posted 2 years ago

“Service terrible,It's now September and still not heat from you”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we appreciate you taking the time to share your experience. You may have received a P800 from HMRC which advises that you are due a tax refund. HMRC make payment to us via cheque and it can take up to 21 days for these cheques to reach us once they are released by HMRC. Once a cheque is received, we must process this and deposit it in the bank for it to clear prior to making payment to you; cheque clearance can take up to 3 working days. We will issue occasional updates regarding the status of your claim(s). Please continue to monitor your Inbox as well as your Junk/Spam folder. Should you remain unable to identify any update received, please contact us at Tax@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 2 years ago

“Good initial response , but have heard nothing since …”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we appreciate you taking the time to share your experience. We endeavour to provide updates to our clients as soon as any progress has been made concerning a claim. Please review your inbox as well as your Junk/Spam folder. Should you remain unable to locate an update, please contact us via E-mail at Tax@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 2 years ago

“I've recieved nothing from my WORKING FROM HOME TAX CLAIM Still waiting for my claim Think this is just a SCAM Prove me wrong Darwin”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. You may have received a P800 from HMRC which advises that you are due a tax refund. HMRC make payment to us via cheque and it can take up to 21 days for these cheques to reach us once they are released by HMRC. Once a cheque is received, we must process this and deposit it in the bank for it to clear prior to making payment to you; cheque clearance can take up to 3 working days. Please also monitor your Inbox, including your Junk/Spam folder, for any communication we may have sent/be sending. Kind regards, The Claims Guys Legal.

Posted 2 years ago

“Fraudsters steal checks and do not send money”

Helpful Report

Posted 2 years ago

Hello, Thank you for your Review. We would like to assure you we are a legitimate business who are both authorised and regulated by the Solicitors Regulation Authority. We do not partake in any criminal activity, including illegally withholding client funds. You may have received a P800 from HMRC which advises that you are due a tax refund. HMRC make payment to us via cheque and it can take up to 21 days for these cheques to reach us once they are released by HMRC. Once a cheque is received, we must process this and deposit it in the bank for it to clear prior to making payment to you; cheque clearance can take up to 3 working days. Please ensure that you continue to monitor your Inbox as well as your Junk/Spam folder (Some mailboxes incorrectly filter legitimate communications into this). Should you remain in the position of being unable to locate any such update/receipt of your payment, please contact us at Tax@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 2 years ago

“No update of progress for my claim”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we appreciate you taking the time to share your experience. We endeavour to provide updates to our clients upon receipt of notification of any progress being made; however, we note that our communications may occasionally be filtered into Junk/Spam folders. If you remain unable to locate any such update, please reach out to us via E-mail at Tax@theclaimsguyslegal.com. You may have received a P800 from HMRC which advises that you are due a tax refund. HMRC make payment to us via cheque and it can take up to 21 days for these cheques to reach us once they are released by HMRC. Once a cheque is received, we must process this and deposit it in the bank for it to clear prior to making payment to you; cheque clearance can take up to 3 working days. Kind regards, The Claims Guys Legal.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 63%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

The Claims Guys Legal Reviews