The Claims Guys Legal Reviews

Name: The Claims Guys Legal
Rating: 4.61

4.6 Rating 2,602 Reviews

91 %

of reviewers recommend The Claims Guys Legal

Company Reviews

Metrics

Info

4.6

Based on 2,602 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About The Claims Guys Legal:

Our team of claim specialists are dedicated to helping our clients claim compensation and refunds that are rightfully theirs.

We offer a comprehensive service that utilises all possible options to make sure that our clients not only receive money due to them, but are also kept informed throughout the claims process and given clear, jargon-free advice on their options.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How many vehicles did you find I do not understand this process my partner used to sort things out but passed away since this was done got no paper work but got other vehicles that I think needs sorting out you sent messages and I signed but then told me I need not do anything I could do with letting you know about others but it’s not easy please contact me I have insurance info that’s all J e Harrison 07886058565”

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Posted 3 days ago

“I am a little bit cnfused whether the claims guys are looking into both cars which I had through Honda finance or just one as it does not specify this, I am hoping it is the two cars. I have given the same information multiple times and then it is requested again. I just hope this works so have no feedback about outcome for others starting this process”

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Posted 1 week ago

“It’s been approximately 2 years since I lodged a claim and all I get is automated emails every now and then basically telling me nothing.”

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Posted 2 weeks ago

Dear Mark, We have been issuing updates to all clients with open Undisclosed Commission claims via email: Due to temporary rules put in place by the Financial Conduct Authority Lenders currently do not have to respond to any claims relating to Discretionary Commission Arrangements and Fixed Fee Commissions until after 04 December 2025. The Financial Conduct Authority is waiting on the outcome of a Supreme Court hearing, which took place on 01 to 03 April 2025, to allow it to complete its review and establish any next steps, which it has stated may include an industry-wide redress scheme. We anticipate that the Supreme Court will hand down its judgment in Summer 2025, so we do not expect a further update from the Financial Conduct Authority until Autumn 2025. Lenders are still required to log and progress all complaints and provide relevant updates during the pause period. Any claims we have submitted for you to your lenders remain valid. At this time, we continue working on your behalf and, as updates become available, we will continue to update you. Please note that this impacts all Undisclosed Commission Car Finance claims and lenders are not yet making payments until the aforementioned decisions have been made. If your claim relates to Irresponsible Lending, or if you have any other questions regarding Undisclosed Commission claims, please reach out to us via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 3 days ago

“Feedback poor and information difficult to understand. The state of application for claims not apparent.”

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Posted 3 weeks ago

Dear Peter, Thank you for your review. We are sorry to see that you may not be satisfied with updates that have been issued to you so far. In order to obtain a live update of your claim(s), please contact us directly at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 3 weeks ago

“Going on long time”

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Posted 1 month ago

Dear Erica, Thank you for your review. We have been issuing updates to all clients with open Undisclosed Commission claims via email: In January 2024, the Financial Conduct Authority (FCA) announced a review of the historical use of motor finance commission arrangements. As part of this, the FCA updated their rules to allow Lenders to pause issuing final responses to claims about Discretionary Commission Arrangements until 24 September 2024. On 30 July 2024, the Financial Conduct Authority started a consultation on extending the current pause on handling these complaints. The regulator has suggested that the pause could be extended until 04 December 2025, however, they have also indicated that they may have completed their work as early as May 2025 and if so, would seek to end the proposed pause early. At this time, we continue working on your behalf and, as updates become available, we will continue to update you. If your claim relates to Irresponsible Lending, or if you have any other questions regarding Undisclosed Commission claims, please reach out to us via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 month ago

“Loads of emails saying "we found your finance and we are working on it" progress = 0 ... been many months and getting nowhere fast sadly! Dissapointing at best!”

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Posted 1 month ago

Dear Gary, Thank you for your review. We have been issuing updates to all clients with open Undisclosed Commission claims via email: In January 2024, the Financial Conduct Authority (FCA) announced a review of the historical use of motor finance commission arrangements. As part of this, the FCA updated their rules to allow Lenders to pause issuing final responses to claims about Discretionary Commission Arrangements until 24 September 2024. On 30 July 2024, the Financial Conduct Authority started a consultation on extending the current pause on handling these complaints. The regulator has suggested that the pause could be extended until 04 December 2025, however, they have also indicated that they may have completed their work as early as May 2025 and if so, would seek to end the proposed pause early. At this time, we continue working on your behalf and, as updates become available, we will continue to update you. If your claim relates to Irresponsible Lending, or if you have any other questions regarding Undisclosed Commission claims, please reach out to us via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 4 weeks ago

“I am not over-impressed with this current situation. In the last 2 days I have been contacted about 10 agreements I know nothing about. You were instructed to act on ONE agreement only with Black Horse. Instead I have been sent details of 6 Motonovo, 1 Clydesdale Financial Services and 3 other Black Horse alleged agreements.PLease contact me to discuss this further. Thank you.”

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Posted 1 month ago

Dear John, Thank you for your review. When entering an agreement with us, you provided us with a list of lenders to investigate your agreements with. If an entry has been provided that you do not wish to be included, please contact us directly via email at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 4 weeks ago

“Good evening my name is Mrs Jacqueline Haigh I've messaged you on previous occasions to say that I'm wanting to put a claim in retrospect on behalf of my late husband Mr William Haigh Please do not address any further correspondence with my late husbands name Regards Mrs Jacqueline Haigh”

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Posted 1 month ago

Dear Mrs Haigh, Thank you for your review. Please accept out condolences for the loss of the late Mr Haigh. At this time, we are unable to submit executor claims. Please contact us via email directly at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 1 month ago

“The advert draws you in with a promise of compensation but fails to give you any cooling off period before they rush into putting in your claim. I have informed them I do not want them to follow up my claim and had no reply. They only replied to my request in a matter of seconds and were asking for a review. I normally only review something when it has actually perfomed the service I have asked for. Three requests for reviews is not proffessional and I have there for e requested that they stop any claim on my behalf. Especially as no one can even hope to get compensation for this untill December and the high court still has not ruled on this something the company dont tell you in there advert.”

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Posted 1 month ago

Dear Mr Colton, Thank you for taking the time to provide a review of our services. We include links to allow our clients to provide a review of our services so far at key points during our service provision; this includes within our welcome email and letter of claim notification email. Obtaining feedback at from our clients at different stages throughout their relationship with us allows us to better understand where improvement is required. For the most part, review links are incorporated into updates that are already being sent to our clients, so as not to be intrusive. We are sorry that you felt our requests were unprofessional. We inform prospective clients that they will not receive a response to their complaint until after December 2025 due to temporary rules put in place by the Financial Conduct Authority, on our website and in our client care documents, which we require all clients to confirm they have read and understood before instructing us. Whilst you are correct, in that car finance commissions are being considered by the courts, not all complaints about car finance commission are contingent on this. In October 2024, the Court of Appeal ruled in favour of the consumer in “Johnson and others”, deciding that where a lender paid a car dealership a commission for arranging a car finance agreement, and this was hidden, the commission was unlawful. The lenders appealed this decision, and earlier this month the appeal was heard in the Supreme Court. We anticipate that judgment will be handed down during Summer 2025. Prior, and separate, to this court case, the Financial Conduct Authority has been undertaking a review of discretionary commission arrangements in car finance since January 2024 and is likely to find that these were detrimental to consumers regardless of any decision taken by the Supreme Court. If you have any further questions, we welcome you to email us at feedback@theclaimsguyslegal.com Kind regards, The Claims Guys Legal.

Posted 1 month ago

“My car finance loan was taken out by my late husband, Robert Shanks, but there is no provision in the claim process so far for me to explain that. I have sent 2 emails, but have not had any acknowledgment up to now.”

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Posted 2 months ago

“Im not too happy with the service it’s been 2 years now and nothing, I don’t see this going into anything better for me… il be keep waiting but this needs to hurry up. Also I have not had BMW finance.”

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Posted 2 months ago

Dear Sebastian, Thank you for your review. We have been issuing updates to all clients with open Undisclosed Commission claims via email: In January 2024, the Financial Conduct Authority (FCA) announced a review of the historical use of motor finance commission arrangements. As part of this, the FCA updated their rules to allow Lenders to pause issuing final responses to claims about Discretionary Commission Arrangements until 24 September 2024. On 30 July 2024, the Financial Conduct Authority started a consultation on extending the current pause on handling these complaints. The regulator has suggested that the pause could be extended until 04 December 2025, however, they have also indicated that they may have completed their work as early as May 2025 and if so, would seek to end the proposed pause early. At this time, we continue working on your behalf and, as updates become available, we will continue to update you. If your claim relates to Irresponsible Lending, or if you have any other questions regarding Undisclosed Commission claims, please reach out to us via email at Hello@theclaimsguyslegal.com. If you wish to proceed with a Cancellation, please contact us directly via email at Cancellation@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 2 months ago

“No update of progress for my claim”

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Posted 2 years ago

Hello, Thank you for your review, we appreciate you taking the time to share your experience. We endeavour to provide updates to our clients upon receipt of notification of any progress being made; however, we note that our communications may occasionally be filtered into Junk/Spam folders. If you remain unable to locate any such update, please reach out to us via E-mail at Tax@theclaimsguyslegal.com. You may have received a P800 from HMRC which advises that you are due a tax refund. HMRC make payment to us via cheque and it can take up to 21 days for these cheques to reach us once they are released by HMRC. Once a cheque is received, we must process this and deposit it in the bank for it to clear prior to making payment to you; cheque clearance can take up to 3 working days. Kind regards, The Claims Guys Legal.

Posted 2 years ago

“I received a notification letter several weeks ago that a payment had been made to yourselves from HMRC, but not heard anything from yourselves yet”

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Posted 2 years ago

Dear Kerr, Thank you for your review, we appreciate you taking the time to share your experience. You may have received a P800 from HMRC which advises that you are due a tax refund. HMRC make payment to us via cheque and it can take up to 21 days for these cheques to reach us once they are released by HMRC. Once a cheque is received, we must process this and deposit it in the bank for it to clear prior to making payment to you; cheque clearance can take up to 3 working days. Please continue to monitor your Inbox as well as your Junk/Spam folder, in the event that your Mailbox may have filtered our communication(s). Kind regards, The Claims Guys Legal.

Posted 2 years ago

“Changed from my original review. You do actually get your money… well some of it, they take 40% as a fee. Nothing in the sign up process does it say about this big fee that they take which is disappointing. I guess it will say that in their terms and conditions but should really be displayed in the process. I still wouldn’t recommend this company but if your really struggling with money, its better than nothing to get some money back.”

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Posted 2 years ago

Dear Callum, Thank you for your feedback. Thank you for taking the time to leave a review. We are sorry to hear that you’re not happy with our service. Our ethos is to ensure that we act in our Clients best interests whilst providing a high standard of service and it is disappointing when a Client is unhappy with the service they have received. Please note that, upon entering an agreement with us, you provided your authority and instruction for us to be your Tax Agent. We can confirm that HMRC issue applicable rebate payments to us; however, we deduct the agreed fee(s) prior to issuing the remaining payment to our clients (As outlined within our Terms of Engagement). As a legitimate business, who are both authorised and regulated by the Solicitors Regulation Authority (SRA), we are unable to agree that we partake in any activity which constitutes fraud. Should you have any further concerns, please revise the information provided to you within our Welcome E-mail or, should this not contain the necessary information, please contact us via E-mail at Tax@theclaimsguyslegal.com. We are passionate about listening to all Client viewpoints as they enable us to improve what we do. If you want to discuss your concerns or provide any further feedback please email feedback@theclaimsguyslegal.com Kind regards, The Claims Guys Legal

Posted 2 years ago

“They spelt ‘home’ wrong on the follow up email… Immediately stopped all correspondence”

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Posted 2 years ago

Dear Patrick, Thank you for your feedback. Thank you for taking the time to leave a review. We are sorry to hear that you’re not happy with our service. Our ethos is to ensure that we act in our Clients best interests whilst providing a high standard of service and it is disappointing when a Client is unhappy with the service they have received. We are sorry that you may have received a typing error on the follow-up email which we issued to you. Please provide us with a copy of this E-mail by sending it to Dataprotection@theclaimsguyslegal.com for further review. We are passionate about listening to all Client viewpoints as they enable us to improve what we do. If you want to discuss your concerns or provide any further feedback please email feedback@theclaimsguyslegal.com Kind regards, The Claims Guys Legal

Posted 2 years ago

“Not received any communication since applying in June this year.”

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Posted 2 years ago

Dear David, Thank you for your review. We endeavour to provide our clients with updates concerning the progress of their claim(s). Please review your Junk/Spam folder for any E-mail communications from us which may have been flagged by your mailbox. If you remain unable to locate any updates, please contact us via E-mail at Tax@theclaimsguyslegal.com. If there is anything else we can help you with or if you have any questions, please do not hesitate to contact us via email at feedback@theclaimsguyslegal.com Kind Regards, The Claims Guys Legal

Posted 2 years ago

“It didn’t say working from home when you started filling it in ????”

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Posted 2 years ago

Dear Lesley, Thank you for your review. We are sorry to see that there may have been some confusion regarding your Working From Home Tax Claim application. We can confirm that, in order to qualify for this type of claim, there is a requirement to have worked from home over the recent Tax years. If you did not work from home and submitted an application, please contact us via E-mail at Tax@theclaimsguyslegal.com. Your feedback is very important to us and we have taken this on board; however, if you would like us to look into this matter further for you please email feedback@theclaimsguyslegal.com and we can discuss this in more detail with you. Kind Regards, The Claims Guys Legal

Posted 2 years ago

“hi how are you i found this page on facebook”

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Posted 2 years ago

Dear Arsalan, Thank you for your review. If there is anything else we can help you with or if you have any questions, please do not hesitate to contact us via email at feedback@theclaimsguyslegal.com Kind Regards, The Claims Guys Legal

Posted 2 years ago

“What's happening with my clam”

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Posted 2 years ago

Dear Neil, Thank you for your review. We endeavour to keep our clients updated on any progress of a claim. Should you wish to obtain an update in the meantime, please contact us via E-mail at Tax@theclaimsguyslegal.com. If there is anything else we can help you with or if you have any questions, please do not hesitate to contact us via email at feedback@theclaimsguyslegal.com Kind Regards, The Claims Guys Legal

Posted 2 years ago

“Still have not get the money or hard from them”

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Posted 2 years ago

Dear Maimuna Thank you for your review. We endeavour to keep our clients updated on the progress of their claims. If you have not received your payment, it is possible that your claim has not reached its conclusion. Please contact us via E-mail at Tax@theclaimsguyslegal.com to discuss this further. If there is anything else we can help you with or if you have any questions, please do not hesitate to contact us via email at feedback@theclaimsguyslegal.com Kind Regards, The Claims Guys Legal

Posted 2 years ago

The Claims Guys Legal is rated 4.6 based on 2,602 reviews