The Claims Guys Legal Reviews

Name: The Claims Guys Legal
Rating: 4.65

4.7 Rating 4,817 Reviews

92 %

of reviewers recommend The Claims Guys Legal

Company Reviews

Metrics

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4.7

Based on 4,817 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Claims Guys Legal:

Our team of claim specialists are dedicated to helping our clients claim compensation and refunds that are rightfully theirs.

We offer a comprehensive service that utilises all possible options to make sure that our clients not only receive money due to them, but are also kept informed throughout the claims process and given clear, jargon-free advice on their options.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have joined by mistake, cancelled within hours, yet this company ignores my request ion to cancel and well within the 14 day cooling off period. Beware they use delay tactics via layers when you want to cancel. They have not listened and continue to push on with potential claims which I have said I do not want them to do.”

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Posted 2 weeks ago

“Wish I’d never heard of the claims guys. I just get email after email telling me nothing interesting. I know it’s all ongoing. Give me a shout when it’s all over as I’m not interested. If I could get out of it I would, but apparently I will incur penalties, so the charade goes on. Can’t answer the questions below, because I don’t remember any of them.”

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Posted 2 months ago

Dear Patrick, Thank you for your review. We understand that the length of time for lender's to provide responses to received complaints may be frustrating; however, this is outside of our control. We value each and every one of our clients, which is why we provide important updates each step of the way. This ensures that you are provided full, clear and concise information of exactly what is happening and when claim outcomes are anticipated to begin. We appreciate this is frustrating, but the current delay is linked to the ongoing legal challenge and the timetable set by the FCA. We will continue to monitor developments and will update you once there is any material change to the expected complaint-handling timetable. In the meantime, should you wish to receive any additional updates, please contact us at Hello@theclaimsguyslegal.com. Kind regards, The Claims Guys Legal.

Posted 2 months ago

“I have emailed to yourselves that I do not wish to continue with these claims, you do not seem to take cognisance of that fact, but continue to act on my behalf. It's a scam.”

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Posted 3 months ago

“Its been many months multiple signitures needed. I am threatened in muliple emails if I go to another company I will incure horrible costs. So here I remain.”

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Posted 3 months ago

“I found it to be very unprofessional that a company cannot be contacted by phone. I have tried numerous times to get a contact number but it says it’s no longer in use. I emailed countless times that I needed to speak to someone about my cases but didn’t get any response. I wasn’t told from my initial signup that I could only use one company. I think numerous amounts of people have unwittingly signed up with multiple solicitors. What happens in my case now if I have more than one company going after the same client. I probably get left with hardly any compensation after all this time. Not happy.”

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Posted 3 months ago

“With many thanks Regards”

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Posted 3 months ago

“They keep asking for a signature and now they tell me they have submitted enquiries to Lenders I have never had finance agreements with, but they haven't submitted an enquiry to the one lender I did have an agreement with. Wish I had never signed up with them.”

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Posted 3 months ago

“Emailed and tried to phone no one answers don't go with these”

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Posted 4 months ago

“I have told you many times I do not want you looking into my claims.I will do it myself.So stop it immediately”

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Posted 4 months ago

“Why is it taken so long. Feel you are dragging your heels. Will I ever get any money. It is the same company Totoya just different cars.”

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Posted 4 months ago

“I can't provide a signature on my phone screen.”

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Posted 5 months ago

“I am very disappointed! I have written to you and reconfirmed so many times that I have had THREE seperate finance agreements with Toyota all of which have been within the dates that you have stated.”

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Posted 5 months ago

“Been waiting a very long time for this claim to be settled.”

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Posted 5 months ago

“The information you have is NOT accurate! My finance was either Santander not VW. I do not understand why you now have incorrect information when originally this was correct!! I have no confidence you know what you are doing with my claim P. Partridge”

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Posted 5 months ago

“This process is taking way too long”

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Posted 5 months ago

“No real update just standard letter No idea where claim is up to going on a very long time”

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Posted 5 months ago

“Very poor, it’s very slow service and it is looks a joke, just emailing me explaining same thing, no any good news, just wasting time nothing else”

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Posted 5 months ago

“I can’t believe how long this process is taking. I keep forgetting about this case because of the length of time it’s been going on for. Very poor.”

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Posted 5 months ago

“Waiting for a long time now and still nothing”

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Posted 5 months ago

“Never again.”

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Posted 5 months ago

The Claims Guys Legal is rated 4.7 based on 4,817 reviews