The Rugs Reviews

Name: The Rugs
Address: 4 Union Street, Barnet, Barnet
Rating: 4.61

4.6 Rating 2,657 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

4 Union Street, Barnet
Barnet
EN5 4HZ

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The Rugs 5 star review on 26th April 2025

583

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rug arrived after multiple cancelled delivery dates by the delivery firm. Rug also arrived marked. I did tell customer services but the response was thanks for letting us know. Not great all in all.”

Helpful Report

Hi Katie, Thank you for your review. We sincerely apologize for the delivery delay caused by the Black Friday sales rush and for the inconvenience of receiving a stained product. We have reached out to you to compensate for your experience. If you kindly reply to us we would love to address any issues. Your experience is crucial to us. Thank you for your understanding. Kind regards, THE RUGS

“Rugs are not bad, colours are bit dull but design is quite clear, though I have not used it yet. I ordered both the sizes, a rectangle shape and circle but both have delivered as rectangles shape.”

Helpful Report

Hi Sunita, Thank you for your review! Please accept our apologies for the inconvenience. We contacted you to address this issue promptly. If you can kindly reply to us, we will do our best to compensate your experience. Please feel free to contact us anytime. We are always here to help! Kind Regards THE RUGS

“One rug was lovely. The other was a totally different colour to what was on screen. I have emailed to send it back and not had a response for days now. Please reply to my email to arrange a return, as promised. Thanks.”

Helpful Report

Dear Lois, We responded to both of your messages on 11/24/2023 and 12/04/2023. Unfortunately, we have not received a response from you. The messages may be in your junk/spam folders. If you can respond to our messages, we would love to help you with your request. Kind Regards, THE RUGS

“Disappointed with this rug both ends will not lie flat I have put weights on it and I have double sided tape on to try to lie it flat I will be taking it up as I am afraid of tripping on it as I am in my late 77 years I feel the problem is they are rolled up tight and when undone they are curled at the ends and nothing will keep it flat”

Helpful Report

Hi Kathleen, Thanks for your feedback. We are sorry to hear about your experience. We have contacted you by email to get more information and help you further. If you can kindly reply to us, we will do our best to compensate your experience. Kind Regards, THE RUGS

“Not as viewed online. Very poor quality”

Helpful Report

Hi Margaret, Thanks for your feedback. We are sorry to hear about your experience. We have contacted you by email to get more information and help you further. If you can kindly reply to us, we will do our best to compensate your experience. Kind Regards, THE RUGS

“Rug was frayed in a few places very thin not great quality.”

Helpful Report

Hi Margaret, Thank you for your review. We are truly sorry for your experience. We have contacted you regarding the problem you mentioned. Unfortunately, we could not receive a response from you. If you can get back to us, we would love to help you on this matter. Kind Regards, THE RUGS

“The rug arrived promptly. However it is the wrong colour for you room. I have been trying to return this and been in email contact. I was offered a discount to keep it but I want to return and a refund, but as yet waiting a response.”

Helpful Report

Hi Sarah, Thank you for your review. We are sorry to hear that the colour has not met your expectations. We received your return and issued a full refund upon your request. if you need any further assistance please feel free to contact us anytime. We are always here to help! Kind Regards, THE RUGS

“The rug is wet and smells and wasn’t delivered on the day specified.”

Helpful Report

Hi Kerry, Thank you for your review on reviews.io! We are genuinely sorry for your experience with your order. We have shared the details with our team, we will do our best to compensate for your experience. Again, please accept our apologies for the inconvenience. We are always here to make things right! Please feel free to contact us anytime. Kind Regards, THE RUGS

“The rug we purchased was not great quality.”

Helpful Report

Hi Genevieve Thanks for your feedback. We are sorry to hear about your experience. We reached out to you by email to address your concerns and have resolved the issue as requested. Please feel free to contact us anytime if you need further assistance. We are always here to help! Kind Regards THE RUGS

“Still await refund”

Helpful Report

Dear Melanie, Thank you for your review on reviews.io! We've received the returned item and have promptly initiated the refund process. While the refund may take a little longer due to processing, we're committed to ensuring it's processed as quickly as possible. Your satisfaction is our priority, so if you have any questions or need further assistance, please feel free to reach out to us. We're here to help and appreciate your understanding. Kind Regards, THE RUGS

“Got an order confirmation, got confirmation from the delivery company that my order was due to be picked up. Over a week later, no more updates and no delivery came. The Rugs blamed the delivery company, the delivery company said the order was never given to them in the first place. The only good thing I can say is that they refunded me fairly quickly (hence 2 stars instead of 1). Was very disappointed as it was a nice design at a good price. It’s currently still available but now at a much higher price so I won’t bother trying again.”

Helpful Report

Hi, We apologize for the issues you faced with your order. We understand the frustration caused by the delayed delivery and the discrepancies in information. We appreciate that you received a quick refund, but we regret that your overall experience was disappointing. We take your feedback seriously and will investigate the delivery process to prevent such issues in the future. We're sorry for any inconvenience regarding the price increase. If you ever change your mind, we'd love to give you a better experience next time. Thank you for bringing this to our attention, and we appreciate your understanding. Kind Regards, THE RUGS

“The rug arrived and the hem is longer than the rug. Disappointed with this as the finish isn't as I was expecting”

Helpful Report

Hi Gemma Thanks for your feedback. We are sorry to hear about your experience. We have contacted you by email to get more information and help you. However, we could not hear back from you. Please feel free to contact us if you need any assistance. We are always here to help! Kind Regards, THE RUGS

“My rigs came and I was truly disappointed with the quality of these rugs ,I know they were cheap and they look cheap also ,so sorry 😞 OK for a door mat but that's all”

Helpful Report

Hi Lesley, Thanks for taking the time to let us know about your experience with The Rugs. We apologize for the disappointment and for the quality of the rugs not meeting your expectations. We are sorry that your experience was not a satisfactory one. We would like to get a better understanding of what went wrong and how we can make things better. Could you please tell us more about it? Thank you again for your feedback. Kind Regards, THE RUGS

“First time purchasing but it looked nothing like the picture”

Helpful Report

Hi, Thank you so much for taking the time to leave us your feedback about The Rugs! We sincerely appreciate your input. We’re sorry to hear that your first-time purchasing experience didn’t match up with the picture. We want to assure you that we've received the return of the rug and have promptly issued a full refund for your purchase. Your satisfaction is of the utmost importance to us, and we're grateful for your patience throughout this process. Please feel free to contact us if you need further assistance. Kind Regards, THE RUGS

“Not what I expected. Looked to see how to return. .”

Helpful Report

Hi Jane, Thank you so much for your feedback. We are sorry to hear that the product didn't meet your expectations and that you had difficulty finding information about the return process. We did attempt to reach out to you regarding your concerns, but it seems that our communication may not have reached you successfully. We understand the importance of a smooth return process, and we're committed to resolving this issue for you. Please check your email or feel free to contact us directly so that we can assist you with the return process and ensure you receive the necessary support. Your satisfaction is our priority, and we're here to help make things right. Kind Regards, THE RUGS

“Quality of the rug is very poor. Not very happy with purchase but since already in use probably won’t be able to send back. Very unhappy”

Helpful Report

Hi, Thank you Rubhna for investing your time and energy to provide us with such invaluable feedback about your experience with The Rugs. We apologize for any dissatisfaction you're experiencing with your purchase. Your feedback is valuable, and we're here to help. If you're open to it, please contact us so we can explore potential solutions together. Your happiness with our products is important, and we want to ensure we address your concerns to the best of our ability. Thank you for your understanding. Kind Regards, THE RUGS

“We purchased this rug a few weeks ago, and we followed the instructions, and the rug seemed to be ok. Over the last few days, wrinkles have appeared and despite putting weights on it, or hoovering it, standing and walking on it, the wrinkles won't disappear. We are very disappointed.”

Helpful Report

Hi, Thank you for taking the time to give us your feedback. We are sorry to hear that wrinkles have appeared despite you following the instructions. Can you tell us more about what has happened? Have the wrinkles been there since you purchased the rug or did they start developing a few days after you purchased it? Knowing this would help us to investigate and understand the issue better. We take all feedback seriously and would like to know how we can make things better. Please do not hesitate to reach out if there is anything else we can do to improve your experience. Kind Regards, THE RUGS

“The rug doesn’t lay flat… the edges turn up. Emailed my dissatisfaction to customer service with photos, was told this is normal!”

Helpful Report

“It is not a actual rug! It seems like cover rug! But nice colour”

Helpful Report

Hi Maryam, Thank you for your review. We are sorry to hear that your order has not met your expectations. We have contacted you to help you with the situation. However, we could not receive a response from you. Please feel free to contact us anytime you need. We would love to help you! Kind Regards, THE RUGS

“Very disappointed. Not what it looked like on the site. Too much trouble to return. No delivery note to return.”

Helpful Report

The Rugs is rated 4.6 based on 2,657 reviews