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The Rugs Reviews

4.6 Rating 2,055 Reviews

88 %

of reviewers recommend The Rugs

Company Reviews

Product Reviews

4.6

Based on 2,055 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

4 Union Street, Barnet
Barnet
EN5 4HZ

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The Rugs 5 star review on 17th May 2024

The Rugs 5 star review on 17th May 2024

The Rugs 5 star review on 16th May 2024

The Rugs 5 star review on 13th May 2024

The Rugs 5 star review on 11th May 2024

The Rugs 5 star review on 3rd May 2024

The Rugs 5 star review on 3rd May 2024

484

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rug arrived promptly. However it is the wrong colour for you room. I have been trying to return this and been in email contact. I was offered a discount to keep it but I want to return and a refund, but as yet waiting a response.”

Hi Sarah, Thank you for your review. We are sorry to hear that the colour has not met your expectations. We received your return and issued a full refund upon your request. if you need any further assistance please feel free to contact us anytime. We are always here to help! Kind Regards, THE RUGS

“The rug is wet and smells and wasn’t delivered on the day specified.”

Hi Kerry, Thank you for your review on reviews.io! We are genuinely sorry for your experience with your order. We have shared the details with our team, we will do our best to compensate for your experience. Again, please accept our apologies for the inconvenience. We are always here to make things right! Please feel free to contact us anytime. Kind Regards, THE RUGS

“The rug we purchased was not great quality.”

Hi Genevieve Thanks for your feedback. We are sorry to hear about your experience. We reached out to you by email to address your concerns and have resolved the issue as requested. Please feel free to contact us anytime if you need further assistance. We are always here to help! Kind Regards THE RUGS

“Still await refund”

Dear Melanie, Thank you for your review on reviews.io! We've received the returned item and have promptly initiated the refund process. While the refund may take a little longer due to processing, we're committed to ensuring it's processed as quickly as possible. Your satisfaction is our priority, so if you have any questions or need further assistance, please feel free to reach out to us. We're here to help and appreciate your understanding. Kind Regards, THE RUGS

“Got an order confirmation, got confirmation from the delivery company that my order was due to be picked up. Over a week later, no more updates and no delivery came. The Rugs blamed the delivery company, the delivery company said the order was never given to them in the first place. The only good thing I can say is that they refunded me fairly quickly (hence 2 stars instead of 1). Was very disappointed as it was a nice design at a good price. It’s currently still available but now at a much higher price so I won’t bother trying again.”

Hi, We apologize for the issues you faced with your order. We understand the frustration caused by the delayed delivery and the discrepancies in information. We appreciate that you received a quick refund, but we regret that your overall experience was disappointing. We take your feedback seriously and will investigate the delivery process to prevent such issues in the future. We're sorry for any inconvenience regarding the price increase. If you ever change your mind, we'd love to give you a better experience next time. Thank you for bringing this to our attention, and we appreciate your understanding. Kind Regards, THE RUGS

“The rug arrived and the hem is longer than the rug. Disappointed with this as the finish isn't as I was expecting”

Hi Gemma Thanks for your feedback. We are sorry to hear about your experience. We have contacted you by email to get more information and help you. However, we could not hear back from you. Please feel free to contact us if you need any assistance. We are always here to help! Kind Regards, THE RUGS

“My rigs came and I was truly disappointed with the quality of these rugs ,I know they were cheap and they look cheap also ,so sorry 😞 OK for a door mat but that's all”

Hi Lesley, Thanks for taking the time to let us know about your experience with The Rugs. We apologize for the disappointment and for the quality of the rugs not meeting your expectations. We are sorry that your experience was not a satisfactory one. We would like to get a better understanding of what went wrong and how we can make things better. Could you please tell us more about it? Thank you again for your feedback. Kind Regards, THE RUGS

“First time purchasing but it looked nothing like the picture”

Hi, Thank you so much for taking the time to leave us your feedback about The Rugs! We sincerely appreciate your input. We’re sorry to hear that your first-time purchasing experience didn’t match up with the picture. We want to assure you that we've received the return of the rug and have promptly issued a full refund for your purchase. Your satisfaction is of the utmost importance to us, and we're grateful for your patience throughout this process. Please feel free to contact us if you need further assistance. Kind Regards, THE RUGS

“Not what I expected. Looked to see how to return. .”

Hi Jane, Thank you so much for your feedback. We are sorry to hear that the product didn't meet your expectations and that you had difficulty finding information about the return process. We did attempt to reach out to you regarding your concerns, but it seems that our communication may not have reached you successfully. We understand the importance of a smooth return process, and we're committed to resolving this issue for you. Please check your email or feel free to contact us directly so that we can assist you with the return process and ensure you receive the necessary support. Your satisfaction is our priority, and we're here to help make things right. Kind Regards, THE RUGS

“Quality of the rug is very poor. Not very happy with purchase but since already in use probably won’t be able to send back. Very unhappy”

Hi, Thank you Rubhna for investing your time and energy to provide us with such invaluable feedback about your experience with The Rugs. We apologize for any dissatisfaction you're experiencing with your purchase. Your feedback is valuable, and we're here to help. If you're open to it, please contact us so we can explore potential solutions together. Your happiness with our products is important, and we want to ensure we address your concerns to the best of our ability. Thank you for your understanding. Kind Regards, THE RUGS

“We purchased this rug a few weeks ago, and we followed the instructions, and the rug seemed to be ok. Over the last few days, wrinkles have appeared and despite putting weights on it, or hoovering it, standing and walking on it, the wrinkles won't disappear. We are very disappointed.”

Hi, Thank you for taking the time to give us your feedback. We are sorry to hear that wrinkles have appeared despite you following the instructions. Can you tell us more about what has happened? Have the wrinkles been there since you purchased the rug or did they start developing a few days after you purchased it? Knowing this would help us to investigate and understand the issue better. We take all feedback seriously and would like to know how we can make things better. Please do not hesitate to reach out if there is anything else we can do to improve your experience. Kind Regards, THE RUGS

“The rug doesn’t lay flat… the edges turn up. Emailed my dissatisfaction to customer service with photos, was told this is normal!”

“It is not a actual rug! It seems like cover rug! But nice colour”

Hi Maryam, Thank you for your review. We are sorry to hear that your order has not met your expectations. We have contacted you to help you with the situation. However, we could not receive a response from you. Please feel free to contact us anytime you need. We would love to help you! Kind Regards, THE RUGS

“Very disappointed. Not what it looked like on the site. Too much trouble to return. No delivery note to return.”

“Rug arrived, packaging was damaged and rug was dirty. I asked the delivery driver to take it back with him, which he did. Still waiting on a refund.”

Hi Laura, Thank you for your review. We would appreciate it if you accept our apologies for the inconvenience caused by the courier company. Your full refund has been issued just after the item was returned back to us. Please feel free to contact us anytime you need. We would love to help you with any kind of inconvenience. Kind Regards, THE RUGS

“Not all that happy with rug as it malts really badly and I have a 7 month old and I’m concerned she’s going to choke on the fluff that comes off it, the colour is good tho”

Hi Keely, Thank you for your review. We are sorry that your expectations were not met. We contacted you regarding this issue but did not receive a response. We are always here to help! Please feel free to contact us anytime. Kind Regards, THE RUGS

“I did not like the rug when it turned up. I sent an email to see what their return policy was and received no response.”

“Very disappointed as rug curling at edges and bumps throughout !!”

Hi, Thank you for your review. We have contacted you to help with this. Unfortunately, we could not receive a response from you. The message that we have sent may be in your junk/spam boxes. You may contact us via "info@the-rugs.com". We would love to help you. Kind Regards, THE RUGS

“The advert said they were machine washable but the instructions only say spot wash and clean with a cloth. Anti-slip mat underneath is useless. Colour and design are nice but I need it to be washable as it’s in a high traffic area. Very disappointed :-(”

Dear Customer, We are grateful for your comment. The product you purchased is a washable rug. It is possible to machine wash this rug at 30 degrees without spin and fabric softener. We will review your feedback and improve the descriptions accordingly. If there is anything else we can help you with, please contact us. Kind Regards, THE RUGS

“Was promised delivery on Wednesday and Thursday but it did not arrive until Friday PM. Although we folded it the others at and hoovered as instructed, the rug is still not lying flat 5 days later.”

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The Rugs is rated 4.6 based on 2,055 reviews