Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

The Rugs Reviews

4.6 Rating 2,064 Reviews

88 %

of reviewers recommend The Rugs

Company Reviews

Product Reviews

4.6

Based on 2,064 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

4 Union Street, Barnet
Barnet
EN5 4HZ

Write Your review

Tell us how The Rugs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Rugs 5 star review on 19th May 2024

The Rugs 5 star review on 17th May 2024

The Rugs 5 star review on 17th May 2024

The Rugs 5 star review on 16th May 2024

The Rugs 5 star review on 13th May 2024

The Rugs 5 star review on 11th May 2024

The Rugs 5 star review on 3rd May 2024

485

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a rug, said it would be next day delivery. Waited a week- knew things could be late in the run up to Christmas. Contacted the company who then inform me that the rug is not going to be delivered and a refund issued. Apparently the rug isn't in stock now. Check online, says it's still in stock. Inquire why I can't have the rug that is in stock. The reply is that what is online is not a true reflection of the stock and they have sold out. Absolute joke, will not be ordering from here again and definitely not recommending to anyone.”

Hi Ceri, Thank you for your review. We apologize for the inconvenience with your order and the miscommunication about stock availability. Unfortunately, the selected rug is sold out due to unexpected demand. We understand your disappointment and would like to offer a discount on your next purchase as a gesture of goodwill. We appreciate your understanding. Kind Regards, THE RUGS

“Really thing rug, wasnt very happy with the quality”

Hi Jaya Thanks for your feedback. We are sorry to hear that the order did not meet with your expectations. We have contacted you by email to get more information and help you further. If you can kindly reply to us, we will do our best to compensate your experience. Kind Regards THE RUGS

“Horrible customer service. Did not help me with my query and refusing to refund my money when I did not receive the product. DO NOT recommend at all!”

Hi Anita, Thank you for your review. Your order was delivered to your address. We have already shared the compliant delivery pictures and the gps provided by the courier company. Thank you for your understanding. Kind Regards THE RUGS

“DX Express are the courier used. Have waited in 4 different days and it still hasn’t been delivered. Absolutely furious.”

Hi Lorna, Thank you for your review. Again many apologies for the inconvenience caused by the courier company. Due to the big discount period, disruptions also occurred in cargo companies. However, we are so glad to hear that you received your order. (upon your confirmation) Thank you for your kindness and understanding. Kind Regards, THE RUGS

“Advertised as cream, arrived and it’s grey, have spent the last week trying to contact the company to arrange a return and no response”

Hi Katie, Thank you for your review. We responded to your message on 11/23/2023 and 12/04/2023. Our messages may be in your junk/spam boxes. Unfortunately, we have not received a response from you yet. If you can respond to our messages, we would love to help you with your request. Kind Regards, THE RUGS

“I ordered a rug for it not to turn up for delivery after waiting in all day. I believe my order was lost during processing.”

Hi Gemma, Thank you for your review. Again, many apologies for the inconvenience you have experienced because of the courier company. As we have already informed, your full refund was issued once you contacted us about the problem. Thank you for your kindness and understanding. Kind Regards, THE RUGS

“Sadly my rug never arrived. Although this is the fault of the delivery company not The Rug. DX we’re supposed to deliver my rug, but after arranging delivery dates 3 times, they NEVER turned up, or called, or apologised! I have no idea where my rug is, but will be requesting a refund, as sadly the delivery company don’t actually deliver!!!!”

Hi Maureen, Thank you for your review. We have already contacted you that the driver could not find your address. We are still waiting for your response to provide more instructions to the driver. Waiting for your response. Kind Regards, THE RUGS

“I still have not received my rugs So cant give a review dx delivery keep saying they have attempted to deliver and they have not i have a ring doorbell to prove it, so at the moment poor service Maybe you need another delivery service as drivers are being dishonest about attempting to deliver when they most definitely have not.”

Hi Jayne, Thank you for your review. Again many apologies for the inconvenience caused by the courier company. Due to the big discount period, disruptions also occurred in cargo companies. However, we are so glad to hear that you received your order. (upon your confirmation) Thank you for your kindness and understanding. Kind Regards, THE RUGS

“It would be nice if I got the correct rug I ordered and paid for in good faith. One half the size and the wrong colour was delivered. The correct item was supposed to arrive in a two hour time slot today but nothing appeared. This is pretty appalling service! If it appears tomorrow,I will amend this review,otherwise,I will expect a refund asap.”

Hi John, Thank you for your review. We apologize for the delay caused by the courier company We are pleased to confirm that the item has safely arrived. We will have further discussions with our courier partner about how we can ensure that such problems do not occur in the future. Once again, we deeply apologize for any inconvenience this may have caused. Kind Regards, THE RUGS

“Rug still not received, even though I clicked next day delivery and ordered exactly a week ago”

Hi Thomas, Thank you for your review. We apologize for the delay caused by the courier company We are pleased to confirm that the item has safely arrived. We will have further discussions with our courier partner about how we can ensure that such problems do not occur in the future. Once again, we deeply apologize for any inconvenience this may have caused. Kind Regards, THE RUGS

“I have received my rug dirty, emailed about it try to solve the issue but no one replied, had to get it cleaned myself, since its white, and was dirty on the edges i had to pay quite a bit…”

Hi, Thanks for your feedback. We are sorry to hear about your experience. We have contacted you by email to get more information and help you further. If you can kindly reply to us, we will do our best to compensate your experience. Kind Regards, THE RUGS

“The half moon rug was delivered folded in half. This resulted in a crack in the backing. I taped this with gorilla tape. Hopefully this will last. Unfortunately my iPad for some reason will not allow me to send photos. ColinHall.”

Hi Colin, Thank you for your review. We are sorry for your experience with your order. We contacted you to learn further about the issue. If you can kindly reply to us, we will do our best to compensate your experience. Kind Regards THE RUGS

“All good until I had to return a rug! The company who came to pick up the rug did not try very hard or knock very loudly so said I was not home, which I was, waiting all day! So now I am waiting again for The Rugs to come back to me to tell me what to do. I just want to return my rug, which I was told was a simple process and the whole reason I committed to buying a rug I could only view online, because you can't really tell what it is like until you see it in person. Now I can't order another rug until this is picked up and I hope The Rugs are not going to ask me to pay for the return as it was not my fault I missed the courier! (If he actually did come at all!)”

Hi, Thank you for your feedback, We are sorry for the inconvenience and delay. We are doing our best to provide better customer service, however when it comes to collection, unfortunately, we rely on courier companies. Your return has been collected and refunded in the same week. Your experience is valuable to us. Please do not hesitate to contact us anytime. We are always here to help anytime we can. Kind Regards, THE RUGS

“Not good quality berry thin”

Hi Rana, Thanks for your feedback. We are sorry to hear about your experience. We have contacted you by email to get more information and help you further. If you can kindly reply to us, we will do our best to compensate your experience. Kind Regards, THE RUGS

“Ordered never arrived, told lost in transit and refunded….”

Hi John, Thank you for your review! We are genuinely sorry to hear about the inconvenience you faced with your order. We understand your frustration. Unfortunately, your consignment has been lost by the courier company, We are sorry for the delivery issues, however, every delivery depends on the drivers working in that local area. We contacted the courier company to prevent any future issues. The best solution in this situation was to issue a full refund. We have already processed the refund to ensure you aren't inconvenienced by any further delays. Again, please accept our apologies for the inconvenience. Please feel free to contact us anytime. We are always here to help! Kind Regards, THE RUGS

“I bought a rug that - when it arrived - was just not suitable: it was too light. I immediately contacted customer services via email - and, at first, was offered a 15% discount to keep the rug. But I’s have no use for it. It’s been more than a week and communication is painfully slow. I still don’t know how to return the rug. Will never be buying from this company again.”

Hi Erika, Thank you for your review. For some unknown reason, we have experienced technical difficulties with most of the messages we have sent to you. Most of the messages sent were not delivered the first time and the same message was resent until it was delivered to you. We have not encountered this kind of problem before and we are very sorry for the inconvenience this has caused. However, it seems a collection has already been arranged for the date you requested. We are glad to see that the problem has been solved. Please feel free to contact us again anytime you need. Kind Regards, THE RUGS

“The rug was left outside the front door and marked as delivered, it was raining that day really dissatisfied”

Hi Pauline, Thanks for your feedback. We are sorry to hear about your experience. We have contacted you by email to get more information and help you further. If you can kindly reply to us, we will do our best to compensate your experience. Kind Regards The Rugs

“Not what I expected ,as shown in picture.”

Hi Kosar, Thank you for your review. We apologize for the item not meeting your expectations based on the picture. Rest assured, we have already contacted you regarding your experience. To better assist you, please provide additional details about the issue or how it differs from your expectations. Your feedback is crucial to us, we are always here to help to resolve any issue promptly! Kind Regards, THE RUGS

“Looks nothing like it’s pictured. I emailed and have ahead no response. Awful quality.”

Hi Emily, Thank you so much for your feedback. We're sorry to hear that the item doesn't match your expectations, and we apologize for the delay in our response. Our team is actively addressing the issue, we contacted you to discuss the best solution, whether it's a replacement, refund, or another preference you have. Please feel free to contact us anytime. Kind Regards, THE RUGS

“I've ordered door mat and I was sent wrong order a small rug”

Hi Adnan, Thank you for your feedback! Your order contains only one product. And the item has been successfully delivered. We apologize, but our thorough review of the photos you provided confirms that the small rug in question does not belong to our inventory, nor was it dispatched by us. Please feel free to contact us anytime. We are always here to help! Kind Regards, THE RUGS

«
1
2
3
4
5
»

The Rugs is rated 4.6 based on 2,064 reviews