The Rugs Reviews

Name: The Rugs
Address: 4 Union Street, Barnet, Barnet
Rating: 4.61

4.6 Rating 2,657 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

4 Union Street, Barnet
Barnet
EN5 4HZ

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The Rugs 5 star review on 26th April 2025

583

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great variety of rugs to choose from. Rug arrived very quickly and tracking information useful. Rug is very good quality for the price. Would recommend”

Helpful Report

“The colour is fab and true to description. Delivery was good and we were kept well informed. The rug is non slip as described. All in all 5 out of 5.”

Helpful Report

Hi, Thank you for your wonderful feedback! We're thrilled to hear that you're happy with the colour, delivery, and non-slip feature of the rug. We appreciate you taking the time to share your experience and are grateful for your 5-star rating! Kind Regards, THE RUGS

“Really pleased with the whole purchase and experience. Item arrived quickly and got a nice feeling and appearence in a day”

Helpful Report

Dear Kouvielos, Thank you for your wonderful feedback! We’re so happy to hear that you’re pleased with your purchase and the overall experience. It’s great to know that the item arrived quickly and added a lovely touch to your space! We appreciate your support. Kind Regards, THE RUGS

“Beautiful quality”

Helpful Report

Dear Jackie, Thank you for your kind words! We're so glad to hear that you're happy with the quality of your rug. We appreciate your support! Kind Regards, THE RUGS

“I’m very pleased with my Moroccan shaggy rug, it feels very soft and luxurious. My order came promptly. I will definitely order from your company again.”

Helpful Report

Dear Joanna, Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your Moroccan shaggy rug and that it feels soft and luxurious. We're also glad your order arrived on time. We truly appreciate your support and can’t wait to serve you again! Kind Regards, THE RUGS

“A beautiful rug colours are amazing perfect for winter,and the delivery wad so quick it was magis.”

Helpful Report

Hi Mrs Graizevsky, Thank you for the fantastic review! We’re so happy to hear you’re pleased with your rug and that delivery was quick. We look forward to assisting you again in the future! Kind Regards, THE RUGS

“Absolutely delighted with our traditional rug that completely finished our lounge perfectly”

Helpful Report

Hi, Thank you for your fantastic review! We’re delighted to hear that your new rug is exactly what you were looking for and that the quality met your expectations. We’re here if you ever need anything else and can’t wait to help with your next purchase! Kind Regards, THE RUGS

“I recently purchased a rug and rug gripper and was very pleased with both items. Good choice of quality rugs and accessories at great prices, easy to order and fast delivery. I ordered over a weekend and received my items within a couple of working days. Would definitely recommend.”

Helpful Report

Hi R, We’re so pleased to hear that you had a smooth and easy experience and that the rug met your expectations! It’s wonderful to know everything went perfectly for you. Thank you for choosing us, and we hope to serve you again in the future! Kind Regards, THE RUGS

“Had to replace our existing rug and this is the perfect colour and also size for what we needed. Delivered within a couple of days and chuffed with the whole experience.”

Helpful Report

Hi Steve, Thank you for your amazing review! We’re so glad to hear that you love your rugs and had a nice experience shopping with us. We’re looking forward to welcoming you back for your next purchase. If there’s anything else we can assist with, feel free to reach out! Kind Regards, THE RUGS

“the rug was lovely but unfortunately too small, totally my fault i should have measured properly :( no problem to return it, the customer service was excellent and the return and refund were very easy. would definitely buy again from the rugs”

Helpful Report

Dear Lorraine, We are so grateful for your recommendation! It’s wonderful to know you’re pleased with both our products and our customer support. Thank you for being such a valued customer, and we can’t wait to assist you again soon. Kind Regards, THE RUGS

“Have been looking for ages for a rug that wasn't too thick that would go under my large coffe table to protect the wood flooring and this was excellent just what I wanted .”

Helpful Report

Dear Ann, Thank you for your fantastic review! We’re delighted to hear that your new rug is exactly what you were looking for and that the rug met your expectations. We’re here if you ever need anything else and can’t wait to help with your next purchase! Kind Regards, THE RUGS

“Beautiful rug”

Helpful Report

Dear Debbie, Thank you for your wonderful feedback! It’s so rewarding to hear that you’re happy with our service. We appreciate your business and look forward to assisting you again soon! Kind Regards, THE RUGS

“Rugs arrived on time as per confirmation. Perfect condition and make my rooms feel much warmer and cosier. Thank you”

Helpful Report

Hi Louise, Thank you for your wonderful feedback! We're so happy to hear that your rugs arrived on time and in perfect condition. It's great to know they’ve made your rooms feel warmer and cozier. If you need anything else, don't hesitate to reach out. Thanks again! 😊 Kind Regards, THE RUGS

“Usually buy my rugs in person but needed 2 kitchen rugs and these were better than i expected, nicely rolled up and didn’t take long to straighten out, really well made rugs 5 stars”

Helpful Report

Dear Janet, Thank you for your fantastic review! We're thrilled to hear that the kitchen rugs exceeded your expectations and that they arrived in great condition. It’s wonderful to know you’re happy with the quality and craftsmanship. We truly appreciate your 5-star rating and look forward to serving you again in the future! Kind Regards, THE RUGS

“Rug looked as expected from pictures. Arrived when expected Care instructions comprehensive”

Helpful Report

Hi Tina, Thank you so much for your positive review! We're thrilled to hear that the rug met your expectations and arrived on time. We're also glad you found the care instructions helpful. If you need anything else, feel free to reach out! Enjoy your new rug! 😊 THE RUGS

“I’m more that happy, I haven’t expected this quality for 100£”

Helpful Report

Dear Svitlana, Thank you so much for your fantastic review! We're thrilled to hear you're pleased with the quality, especially at such a great price. We appreciate you sharing a photo—it's wonderful to see how the rug looks in your space! Kind Regards, THE RUGS

“Quick delivery , good value, rug as described.”

The Rugs 5 star review on 21st November 2024

Helpful Report

Dear Judith, Thank you so much for your positive feedback and for sharing the beautiful photo of your rug! We're so glad to hear that you're happy with both the quality and the service. It looks fantastic in your space! We truly appreciate your support and look forward to serving you again in the future. Kind Regards, THE RUGS

“I was very pleased with my Rug and for your good service and help with sorting out my refund on my underlay that I ordered by mistake that was the wrong size would buy from you again 🙂”

Helpful Report

Dear Diane Thank you so much for your kind words! We’re thrilled to hear you’re happy with your rug and that our team was able to assist with sorting out the refund for the underlay. It’s always a pleasure to help, and we’d be more than happy to serve you again in the future. Thanks for choosing us! 😊 Kind Regards, THE RUGS

“I absolutely love my rug ,So much nicer when you actually see it in real life”

Helpful Report

Dear Rona, Thank you so much for your lovely feedback! We're thrilled to hear that you love your rug, and it's great to know that it exceeded your expectations in person. If you need anything else, feel free to reach out. Enjoy your beautiful new rug! Kind Regards, THE RUGS

“Love the rug, just bought the wrong size! My issue is not the rug but the return of said rug! Not sure how to return the one I have and buy a bigger one! I have sent 2 messages and also a message on their FB page! Just waiting on instructions to return the rug!!”

Helpful Report

Dear Jamiela, Thank you for your feedback! We're really glad to hear you love the rug. We apologize for any frustration regarding the return process. We’ve already reached out to arrange a collection date for the return and will ensure everything goes smoothly so you can get the right size. We appreciate your patience, and if you have any further questions or need additional assistance, please don’t hesitate to contact us directly. We're here to help and want to make sure you're completely satisfied with your purchase! Kind Regards, THE RUGS

The Rugs is rated 4.6 based on 2,657 reviews