Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,900 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,900 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very poor quality product and bad delivery service”

Helpful Report

Posted 9 months ago

Hi Ankur, Thank you for sharing your feedback. I'm genuinely sorry to hear that you experienced issues with both the product quality and delivery service. We strive to provide the best possible service and quality, and your comments are crucial in helping us improve. Please get in touch with us on customercare@sure-green.com if you'd like to discuss these issues further. Best regards, Vick Origin Suregreen Ltd

Posted 9 months ago

“I was very disappointed in the pricing for some mini pine bark - the cost had gone up so much in a matter of months - from £9.99 to £15.99 and then the delivery also went up unbelieveable. I would really need to rething if I require more of this bark!”

Helpful Report

Posted 9 months ago

Hi Jackie, Thank you for sharing your feedback with us. I'm sorry to hear that you were disappointed with the recent price increases and the delivery costs. We understand that pricing fluctuations can be frustrating. We're constantly working to balance quality and affordability while keeping our customers informed. If there's anything else we can assist you with, or if you have further concerns, please don’t hesitate to reach out. Best regards, Vick Origin Suregreen Ltd

Posted 9 months ago

“Item never arrived £150 wasted. Evri the hopeless still shows as out for delivery. The reception women from suregreen was less than helpful. BEWARE!! Don’t touch these people”

Helpful Report

Posted 9 months ago

Hi Sean, I was initially disappointed to hear about your experience. Haven taken a look into this further, I can see that we have fully refunded you for the item that did not arrive, including the delivery charge. We hope this resolves the issue for you. I'd like to note, for future reference, that we do not tolerate rude and threatening behavior from our customers, so if you have any further questions, please contact us via email. Kind regards, Vick, Origin Suregreen Limited

Posted 9 months ago

“Ordered some netting. Still not turned up. Over a week it's been with Evri !!! Phone you guys up a few days ago and the lady said " I will find out and come right back to you ". Nothing. Thanks Suregreen.”

Helpful Report

Posted 9 months ago

Hi Duncan, Thank you for your feedback, and I’m really sorry to hear about the delay with your order and the lack of communication from our team. I appreciate you reaching out to us, and I wish we had resolved the issue more swiftly. Please contact us directly on customercare@sure-green.com so we can look into arranging a resend of the product. Best regards, Vick Origin Suregreen Ltd

Posted 9 months ago

“I Ordered on 21.3.25 and it needed several chasing emails from me before it arrived on 11.4.25. Evri had apparently sent my order to the wrong depo. Vick of customer care was ineffective and unable to resolve the problem. Katie took over and offered a refund or express delivery which took place within days. She was effective but the overall service was poor. Never again!”

Helpful Report

Posted 10 months ago

Hi Edward, Thank you for your feedback and for bringing this matter to our attention. I apologise for the delays and the challenges you've faced with your order. I'm sorry to hear that the initial communication didn't meet your expectations, but I'm glad Katie was able to assist you promptly. We appreciate your patience throughout the process and understand that timely service is essential. If there's anything further we can do to make things right, please feel free to reach out to us directly. Kind regards, Vick Origin Suregreen Ltd

Posted 10 months ago

“placed an order for 4 baskets. only one arrived much later than expected. the delivery driver had no explanation why only one was being dropped off rather than 4 and could not give an answer where the other ones were. still missing 3 baskets and the job is complete with as had to use others onsite. i wont be ordering from Suregreen again and cant recommend them.”

Helpful Report

Posted 10 months ago

Hi Steve, Thank you for taking the time to leave a review. I've had a look into this issue and I can see that the remainder of your order is showing as delivered on the 07th of April, signed for by Dave. Was this taken in by anyone on your site? I appreciate your help as we look into this for you. Please pop us an email to customercare@sure-green.com should you have any further queries. Kind regards, Vick, Origin Suregreen Limited

Posted 10 months ago

“The 40 oak sleepers you sent are warped, twisted, the ends are not cut square and the width is supposed to be 100mm but many are 95mm. Wouldn’t recommend your sleepers they aren’t fit for purpose. Photos attached.”

Helpful Report

Posted 10 months ago

Good Morning, Thank you for your feedback. I'm sorry to hear that you’re unhappy with the sleepers you received. We always strive to provide quality products and we would have been more than happy to assist had we been contacted directly. We also wanted to note that we haven’t received any photos attached to your review. If you could send these over we’d be happy to take a look and discuss possible solutions with you. Customer satisfaction is very important to us, and we would appreciate the opportunity to make things right. Please feel free to reach out so we can assist you further. Kind regards Katie Origin Suregreen Limited

Posted 10 months ago

“Very disappointed as 2 meters into the roll the bottom 150mm was detached from the roll”

Helpful Report

Posted 10 months ago

Hi Eric, Thanks for taking the time to get in touch about this issue. I am sorry to hear that this roll of chicken wire arrived damaged. I'd like to look into that further for you. Are you able to send over some photos to customercare@sure-green.com please? Hopefully we can get this issue sorted for you, Kind regards, Vick, Origin Suregreen Ltd.

Posted 10 months ago

“ordered with 48 hour delivery 11 days later still waitign for the order to arrive”

Helpful Report

Posted 10 months ago

Hi Jon, Thank you for taking the time to leave your review. I have directly emailed you regarding this issue, and hope I can get this resolved soon. Whilst we sent this out in a timely manner with the courier, it appears they have lost the parcel. I look forward to sorting this issue over email, Kind regards, Vick, Origin Suregreen Ltd

Posted 10 months ago

“Having spoken to suregrren prior to placing my order I was disappointed when the items arrived incorrectly sized. The steel fencing pins are advertised as 1.25m but are somewhat shorter than this (and the many others I have historically purchased from other suppliers). Suregreen are aware of the misdescription and confirmed verbally that they do not stock 1.25m pins. A bundle of 8ft bamboo canes was also ordered but only 5ft lengths were delivered. Combined with a Lengthy wait from order to delivery I am sad to say that it would currently be hard to rate the experience higher than a 2 star. I am hoping that these matters can be rectified promptly to change my view. We will see.”

Helpful Report

Posted 11 months ago

Good Morning, Thank you for your feedback. As this is an anonymous and unverified review, we are unable to assist without further details. Please reach out to us at customercare@sure-green.com so we can look into this for you. Kind regards, Katie Origin Suregreen Limited

Posted 11 months ago

“Would give no stars if I could, still waiting a week later no sign of correct delivery three long calls later too many posts no mesh fencing, can’t get through on phone, no reply to emails. Been hanging on for 22 minutes for someone to answer phone. I would advise avoid, avoid avoid.”

Helpful Report

Posted 11 months ago

Good Afternoon, We're very sorry to hear about your experience and we sincerely apologise for any inconvenience caused. We understand your frustration and appreciate your patience. As we discussed when we spoke on Friday the resend is out with the courier and we are awaiting on an ETA to provide for you. Our offices are closed over the weekend, which is why we were unable to answer your calls during that time. Please reach out to us again, and we will do our best to make things right. Your feedback is important, and we truly appreciate the opportunity to improve our service. Kind regards Katie Origin Suregreen Limited

Posted 11 months ago

“The product received is not the quality I expected, I ordered 12 gauge however I'm doubtful that 12 gauge was delivered? The product was also delivered bent in places. Delivery service could be better, in terms of eta and the product was left in the yard even though we were at home waiting for the delivery. All in all a very poor show...”

Helpful Report

Posted 11 months ago

Good Morning, We're really sorry to hear that your order did not meet your expectations. We take product quality and delivery service very seriously and we’d like to look into this further for you. However we haven’t heard from you regarding these issues. Please reach out to our customer service team so we can investigate the gauge concern and address your delivery experience. We appreciate your feedback and the opportunity to make this right. Kind regards Katie Origin Suregreen Limited

Posted 11 months ago

“Such poor service would never use again. Promised D X 3 day delivery and paid £25for it. Now 6 days and advised DX not had goods. Complete lies as D X tracking shows recieved on 10/2//25 Don't know who is lying but taken my money”

Helpful Report

Posted 11 months ago

Good Morning, We're really sorry to hear about your experience. This is not the level of service we expect when we use a courier service to deliver our items and we can only apologise for this. I can see that you have reached out to our customer service team so we could investigate this for you and can see this has now been resolved with a resend of the order for you. If you have any other questions please let us know. Kind regards Katie Origin Suregreen Limited

Posted 11 months ago

“The pegs were blunt. This should be made clear on your website. I've had to return them and it's cost me £16”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your feedback. I’m sorry to hear that the product did not meet your expectations.However, as mentioned, we are unable to sell sharp metal spikes for safety reasons. We strive to provide accurate images and product descriptions on our website to reflect this. Regarding the return, the cost was £8.00 to return the goods, and the additional £8.00 represents the original shipping fee. As stated in our terms and conditions, we do not refund shipping costs. If you would like to discuss this further, please feel free to contact us. We’re happy to assist in any way we can. Kind regards, Katie Origin Suregreen Limited

Posted 1 year ago

“great product, but hires the stupidest delivery drivers who dumped the product in a hidden corner in the middle of a road (not where we asked) causing an accident in cars driving into it before we got home. When raised the complaint to suregreen the lady on phone said well its too late now she cant do anything and not taking responsibility”

Helpful Report

Posted 1 year ago

Hi Rebeka, Thank you for taking the time to share your feedback. We sincerely apologise for the issues you experienced with your delivery and for any inconvenience caused. This is not the level of service we strive to provide, and we take your concerns very seriously. To help us investigate this matter further and to resolve it appropriately, please contact me, at customercare@sure-green.com or call me directly on 01376 503869. I would like to ensure this situation is thoroughly addressed and that corrective measures are taken to prevent this from happening again. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right. Gemma HR and Customer Care Manager Origin Suregreen Limited

Posted 1 year ago

“I’ve ordered from them twice and had issues both times The customer service is disappointing poor. On the first occasion I placed and ordered, got details of the delivery window and then heard nothing. On the last day of the expected delivery time I chased the company only to be told that the order had not been placed as the item wasn’t in stock. They claimed to have emailed me, but despite requesting a copy of this email several times it was never received. A person on the phone tries to tell me it was a “preorder” not an actual order, even though it was still on their website and they had sent me confirmation of my order. Second order arrived ontime no chasing required(hurrah). Driver rude and unhelpful and quality was really poor. Contacted the company and got, in my opinion, a glib and patronising response with no effort to help. I’ve spent over £200 on these orders and they treat customers poorly.”

Helpful Report

Posted 1 year ago

Good morning, Thank you for sharing your feedback. I am genuinely sorry that your experience did not meet your expectations. This was an unusual occurrence, and we are committed to doing better in the future. I have looked into the correspondance we have received from yourself and I can see we replied to your email on the 24th of October asking for images so we can look into this for you, please reply to this email and we will look to rectify this as soon as possible for you. Once again, I apologise for any disappointment and inconvenience caused. Kind regards Katie Origin Suregreen Limited

Posted 1 year ago

“Had delivered some decking boards. Not happy with the quality, there were holes and splits, unable to use. Contacted Suregreen and I am awaiting delivery of replacements. This caused me a problem as I had employed a carpenter to build the decking, therefore he lost time on my build which has caused him problems with rearranging his work. I am still waiting for my decking which should have been completed now.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for sharing your feedback regarding your recent experience with Origin Suregreen. We appreciate your detailed insights as they help us to improve our services. I can see we have issued a resend of the decking boards you wasn't happy with and the delivery of these is being made tomorrow as discussed. Your feedback is valuable to us as we strive to improve our services. Thank you for bringing these issues to our attention. Kind regards Katie Origin Suregreen Limited

Posted 1 year ago

“Still waiting for them to decide what to do about an expensive missing item nearly a week later.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for your review. I have checked your order and I am unable to see any correspondence regarding any missing items, I have checked the tracking with the courier and can see that the delivery took place on the 23rd, can you please contact us at customercare@sure-green.com so we can look into this further for you. Kind regards Katie Origin Suregreen Limited

Posted 1 year ago

“I'd let you know if I'd received the goods”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for letting us know that you have not received your order. We have sent you an email this morning to confirm whether you would prefer a resend of the goods or a refund, as we have been informed by the courier that the parcel unfortunately appears to have been lost in transit. We sincerely apologise for any inconvenience this may have caused. Kind regards Katie Origin Suregreen Limited

Posted 1 year ago

“Overall a disappointing experience unfortunately. After ordering oak sleepers for a garden project, knowing they were pre-order we awaited information on their expected arrival in stock and delivery. No information was forthcoming, unless chased by ourselves. The order was finally delivered with no prior notice, despite all contact details having been updated to advise the original order details needed to be updated due to myself being out of the country, so my partner would receive them. These were confirmed by phone and online chat, but clearly not updated to the order number. On delivery, 4 of the 3m sleepers were of so poor quality they were unusable for the project so an exchange was requested, which was arranged, when they came back in stock. The defective sleepers were later collected, after the original delivery was broen down, as the driver is unabe to do this, and following many emails and messages, again at a number I had no access to due to being abroad. The collection driver even commented on the poor quality. It would appear trade receive the better quality products. Communication with Suregreen disappointing, with ourselves having to do a lot of chasing.”

Helpful Report

Posted 1 year ago

Origin Suregreen Ltd is rated 4.6 based on 7,900 reviews