Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,888 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great product, great communication and very fast delivery”

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Posted 3 years ago

“I purchased two trough planters, the price, quality and delivery were amazing, so much so I purchased two square planters with the same exceptional quality, price and delivery. Very pleased, I rate Suregreen very highly.”

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Posted 3 years ago

“Excellent service - they replied to my emailed question quickly and delivered the products promptly. My only quibble was that the sleepers arrived slightly damp, which meant I couldn't varnish them immediately.”

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Posted 3 years ago

“Very friendly and helpful staff easy to use Web site and competitive pricing.”

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Posted 3 years ago

“Good value and prompt service”

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Posted 3 years ago

“Goods arrived in a timely fashion, as described and exactly what we needed. Suregreen delivery driver was polite, helpful and friendly. If we have any other projects requiring timber products we will be sure to use the company again. Thank you.”

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Posted 3 years ago

“Thank you for the great service it was easy to order the logs & didn't take long for them to arrive. Wanted the logs as my husband is making me a coffee table will certainly saying to family & friends About you 100% for amazing service.”

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Posted 3 years ago

“Fantastic range of products at a great price with helpful staff in the office and the yard on hand to help to load the car up!”

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Posted 3 years ago

“Ordered 2 large planters and 1 small. Was emailed a few days later; Only 1 large planter in stock when they checked the stock. I called and revised the order and we agreed the order would be put on hold until I called to set a delivery date. I receive a text from DHL whilst lying in Hospital to say the order is being delivered, I again postponed it. They arrive, left in the rain by DHL, all were damaged, the large planter was really damaged, and the offer of 15% off to keep them was a joke and I dispose of them, i.e take them to the dump 45 mins away in my car. Long story short, they refunded the entire order as would be more ££ to send DHL with new boxes to put them in given the old ones were sodden, and send back. I dont think I will be using Suregreen again unless I REALLY HAVE TO given their inefficency and the planters were clearly damaged before being boxed up to send.”

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Posted 3 years ago

“Quality product, and quick delivery.”

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Posted 3 years ago

“Great price snd value Local delivery went smoothly eith great communication Will use again”

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Posted 3 years ago

“Good product, price and speedy delivery.”

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Posted 3 years ago

“Excellent service, would definitely use again”

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Posted 3 years ago

“Excellent quality, at a great price.”

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Posted 3 years ago

“Quick and easy. Fast delivery. Good Price”

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Posted 3 years ago

“Amazing experience.”

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Posted 3 years ago

“Very late delivery.”

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Posted 3 years ago

Good morning, Thank you for your review. We are very sorry that you haven't received our normal level of service. We are a small, family-run business that is continually improving our products and services. I have checked the tracking on this order and can see you have now received this, I can only apologise for the delay and the inconvenience this has caused you. If you would like to discuss this further please do not hesitate to get in contact with us. Kind regards Sian Customer Care Senior Suregreen Ltd

Posted 3 years ago

“product was as expected. Slight damage in transit but overall very happy.”

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Posted 3 years ago

“Excellent and efficient service. Thank you”

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Posted 3 years ago

“I purchased oak sleepers and a bulk bag of pea shingle from stock; both were of excellent quality. Delivery was slow - two weeks for a local (”

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Posted 3 years ago

Origin Suregreen Ltd is rated 4.6 based on 7,888 reviews