Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,888 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

Visit Website

Write Your review

Tell us how Origin Suregreen Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I liked the first ton of oak sleepers so much I bought another ton (20 x 2.4m) for raised flower beds The delivery driver was most concerned about us two old codgers unloading them from the lorry but we made it safely”

Helpful Report

Posted 3 years ago

“The friendliest customer service you could ask for. I collected my order from store and was impressed by how immaculately well the whole site is kept.”

Helpful Report

Posted 3 years ago

“We only ordered some fencing with stakes to keep our dogs off of our vegetable patch. Fencing and stacks arrived well packed and does the job. Their customer service department is excellent.”

Helpful Report

Posted 3 years ago

“Good quality products and delivered on time as promised”

Helpful Report

Posted 3 years ago

“Order arrived on date requested with skilled operative to unload. products and delivery very professional.”

Helpful Report

Posted 3 years ago

“Brilliant service from the office staff and warehouse Staff. Great range of products and good prices. Amazing charred sleepers for our project”

Origin Suregreen Ltd 5 star review on 30th December 2022

Helpful Report

Posted 3 years ago

“Really impressed with the service from Suregreen. Really competitive prices and free delivery. Great quality product was delivered by a kind driver and tracking facility was excellent. Will definitely use again!”

Helpful Report

Posted 3 years ago

“Value for money but the casing not the most robust”

Helpful Report

Posted 3 years ago

“excellent smooth service and a great product, just perfect for the job. I will be ordering some timber from you in the next few weeks and will also be a regular customer in the future, thank you.”

Helpful Report

Posted 3 years ago

“All delivered quickly and correctly. Excellent.”

Helpful Report

Posted 3 years ago

“Fantastic service and delivery, two canes were split a couple of inches which was not a problem for what I required”

Helpful Report

Posted 3 years ago

“I have received an excellent service from suregreen from ordering to answering my questions through to delivery and the quality and value of the fence panels spot on.”

Helpful Report

Posted 3 years ago

“Great people. really personal service. thank you!”

Helpful Report

Posted 3 years ago

“Great quality and good price, driver was very helpful with the unloading.”

Helpful Report

Posted 3 years ago

“Great customer service and very quick delivery of my planter. It arrived safely and well-packaged.”

Helpful Report

Posted 3 years ago

“Excellent company, great service and delivery :)”

Helpful Report

Posted 3 years ago

“Item was better than I thought”

Helpful Report

Posted 3 years ago

“Hi, I purchased a £181. Worth items but the issues was with really bad mould on 5 x 2.4m oak posts, even though I sent images showing these Vick wasn’t able to swap or sort the problem out because out stock. I sent 20 emails waiting for reply’s but got wrong answer to my questions & the only thing is a return or 50% refund after 2 weeks trying to sort out a badly supplied product they supplied me. I agreed on an email to do a test on 600mm area to see if you l could clean off the mould, it did work 90% clean I suggested to belt sand them to remove the rest of the mould. I was then advised I had contaminated the post they used this to get rid of me & there moldy posts I went away for the 50% off £37. because it was a battle I didn’t enjoy & wasted my time put a tow week delay on my project they didn’t care about this. I cleaned the post & belt sanded 9.6m x 5 it took me over 6 hrs really hard work, I am very disappointed with the service I received & wouldn’t use them again, I spent £11. on a wood mould cleaner & £7 on belts + electric I got £3:50 a hour for my hard work. I have work with wood most of my life & run my own company for 34yrs manufacturing wood and board products on bespoke furniture. This is what they are like if it goes wrong sadly. Peter”

Helpful Report

Posted 3 years ago

Good Morning Peter, Thank you for your review. I am sorry to hear you are disappointed with your order. Unfortunately as we had a no stock of this item at this time we was unable to resend a post for you which is why we offered to collect this post for a full refund. I have read through the email chain with yourself and can see that we refunded 50% of the price of the post for you as you advised us you had managed to find a way to work with the products. If you would like to discuss this further please do not hesitate to contact us via email or by telephone. Kind regards Katie Suregreen Ltd

Posted 3 years ago

“I have no problem at all with Suregreen. BUT you need to think carefully about your delivery service. i.e using Evri. At the time of writing this, i have been waiting nearly a month for my fencing. The first consignment was apparently damaged after being in their delivery hub for a week. They are now saying that they tried unsuccessfully to deliver my second parcel today ... this is rubbish, not only was i home all day but was actually outside so would have been well aware of any deliveries. The internet is full of complaints about them claiming to have 'tried to deliver'. I cannot wait much longer; if they try to pull this stunt again tomorrow i'd like to cancel my order and get a refund.”

Helpful Report

Posted 3 years ago

“As ordered and delivery was good.”

Helpful Report

Posted 3 years ago

Origin Suregreen Ltd is rated 4.6 based on 7,888 reviews