Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,888 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great price and great service”

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Posted 2 years ago

“Not a first class delivery service but close ,it took two delivery slots to complete my order but you got there in the end,this was caused by not reading the requirements as ordered.”

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Posted 2 years ago

“Fantastic you sell these, best connectors to use and you are the only place that sells them.”

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Posted 2 years ago

“Good price, swift delivery, excellent communications.”

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Posted 2 years ago

“Great product. Great service. Speedy delivery. But please can I have a discount for continued purchase.”

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Posted 2 years ago

“Super speedy delivery, great price, good quality.”

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Posted 2 years ago

“Good quick service. Product was exactly what we needed.”

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Posted 2 years ago

“Described as 30cm But internal was only 25cm”

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Posted 2 years ago

“Dealings with other building companies, kerbside delivery has meant a crane to lift off a lorry onto drive. Sleepers had to be hand lifted off a curtain sided lorry, which is very high. Due to my partners injury we had to cancel the order. When I placed the order online I stated a delivery date almost 2 weeks later but my request was not picked up and the goods went out to the third party for immediate delivery. As the order was then cancelled we had to pay for the goods to be sent back to Suregreen at a cost of 163GBP. So short by that value and no goods!. We won't be ordering from Suregreen again.”

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Posted 2 years ago

Hi Carol, We are sorry for any misunderstanding around the delivery. We do advise on site that timber orders require 2 people to assist with offloading unless otherwise advised. I can see that you received free shipping to your address and that the charges applied are for the fees we are charged by the courier company to have the goods returned back to us. Should an order be cancelled prior to shipping we would not charge any cancellation costs. We hope this helps clarify the cost related to the cancellation of the order and we look forward to providing a quality experience in the future. Sincerely The Suregreen Team

Posted 2 years ago

“Great product, prompt delivery service.”

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Posted 2 years ago

“Great service and friendly staff, very helpful with advice. Very fast delivery.”

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Posted 2 years ago

“I was very happy with my purchases. The fence panels were very sturdy and very good quality. The driver was very helpful and helped me carry everything into my back garden. I would definitely purchase from this company again.”

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Posted 2 years ago

“Always very pleasant and polite. Goods are always delivered promptly.”

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Posted 2 years ago

“EXCELLENT PRODUCT, VERY STURDY, LARGE PLANTAR, BLACK. I PURCHASED DURING SALE. HIGHLY RECOMMEND PRODUCT”

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Posted 2 years ago

“Quick and easy to deal, and even when there was part of the order missing they delivered with no fuss. will use again.”

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Posted 2 years ago

“lovely little tree delivered which being in a new home we'll enjoy watching it grow over the years ahead. The items we purchased were delivered in a timely manner and well packaged. Thank you.”

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Posted 3 years ago

“A very good product. Easy to find and place an order . Delivery was quick and was easy to track . Overall I am delighted with the service from the company.”

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Posted 3 years ago

“Good quality, fast delivery”

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Posted 3 years ago

“I used Suregreen Ltd for the first time and their service was excellent. The website was easy to navigate during the ordering process, follow-up communication was ideal and the delivery timeline was as stipulated. The product received was as ordered and I can't fault the service. Highly recommended.”

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Posted 3 years ago

“The box did not contain an earth stake, which was supposed to be included, that is why I ordered this product. I spoke to someone about this and I am still waiting for feedback! I won't wait forever.”

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Posted 3 years ago

Hi Maria, Thank you for your review. The first contact we had regarding this issue was yesterday afternoon, which we replied within the 4 hours response time we advise. Please read our email explanation of the product and the items that should be included. If you have any questions, please do hesitate to contact us directly. Kind Regards, Sian Suregreen LTD

Posted 3 years ago

Origin Suregreen Ltd is rated 4.6 based on 7,888 reviews